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Troubleshooting
Related Manuals for Acer 380 series
Summary of Contents for Acer 380 series
- Page 1 TravelMate 380 series User’s guide...
- Page 2 Serial number: ___________________________________ Purchase date: ___________________________________ Place of purchase: ________________________________ Acer and the Acer logo are registered trademarks of Acer Incorporated. Other company's product names or trademarks are used herein for identification purposes only and belong to their respective companies.
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Page 3: First Things First
2 Click on AcerSystem User’s guide. Note: Viewing the file requires Adobe Acrobat Reader installed. For instructions on how to use Adobe Acrobat Reader, access the Help menu. For more information about our products, services, and support information, please visit our Web site (www.acer.com). -
Page 4: Basic Care And Tips For Using Your Computer
Basic care and tips for using your computer Turning your computer on and off To turn on the computer, simply press the power button on the left of the launch keys found above your TravelMate’s standard keyboard. See “Front open view” on page 3 for the location of the power button. To turn the power off, do any of the following: •... -
Page 5: Taking Care Of Your Ac Adapter
• Do not expose the computer to dust and dirt. • Never place objects on top of the computer to avoid damaging the computer. • Do not slam the computer display when you close it. • Never place the computer on uneven surfaces. Taking care of your AC adapter Here are some ways to take care of your AC adapter: •... -
Page 6: Cleaning And Servicing
Cleaning and servicing • When cleaning the computer, follow these steps: • Power off the computer and remove the battery pack. • Disconnect the AC adapter. • Use a soft cloth moistened with water. Do not use liquid or aerosol cleaners. -
Page 7: Table Of Contents
First things first Your guides Basic care and tips for using your computer 1 Getting to know your TravelMate A TravelMate tour Front open view Front view Left view Right view Rear view Bottom view Features Indicators Using the keyboard Special keys Launch Keys Touchpad... - Page 8 BIOS Utility Disk to Disk Recovery 3 Troubleshooting my computer Frequently-asked questions Troubleshooting tips Error messages Requesting service International Travelers Warranty (ITW) Before you call Appendix A Specifications Appendix B Regulation & safety notices Index...
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Page 9: Getting To Know Your Travelmate
1 Getting to know your TravelMate... - Page 10 Your TravelMate computer combines high- performance, versatility, power management features and multimedia capabilities with a unique style and ergonomic design. Work with unmatched productivity and reliability with your new power computing partner.
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Page 11: A Travelmate Tour
A TravelMate tour After setting up your computer as illustrated in the Just for Starters... poster, let us show you around your new TravelMate computer. Front open view Item Display screen Description Also called LCD (liquid-crystal display), displays computer output. - Page 12 Item Status indicators Power button Launch keys Palmrest Click buttons (left, center and right) Touchpad Keyboard Speaker 1 Getting to know your TravelMate Description LEDs (light-emitting diode) that turn on and off to show the status of the computer, its functions and components.
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Page 13: Front View
Front view Item USB 2.0 port Latch Headphone/ Speaker/ Line-out (SPDIF) jack Microphone/ Line-in jack Description Connects to Universal Serial Bus devices (e.g., USB mouse, USB camera). Latch for opening and closing the computer. Connects to headphones or other line-out audio devices (speaker). -
Page 14: Left View
1 Getting to know your TravelMate Description Connects to a phone line. Connects to an Ethernet 10/100- based network. Connects to Acer EasyPort or I/O port replicator Connects the AC adapter. Connects to IEEE 1394 devices. Accepts one Type II 16-bit PC Card or 32-bit CardBus PC Card. -
Page 15: Right View
Right view Item Infrared port USB 2.0 ports Ventilation Slot Security keylock Description Houses the computer’s hard disk. Interfaces with infrared devices (e.g., infrared printer, IR-aware computer). Connects to Universal Serial Bus devices (e.g., USB mouse, USB camera). Enables the computer to stay cool, even after prolonged use. -
Page 16: Rear View
Rear view Item Battery release latch External display port 1 Getting to know your TravelMate Description Unlatches the battery to remove the battery pack. Connects to a display device (e.g., external monitor, LCD projector) and displays up to 16.7 million colors with 2048x1536 pixel resolution. -
Page 17: Bottom View
Bottom view Item Memory compartment Battery bay Ventilation Slot Description This compartment houses the computer's main memory. Houses the computer's battery pack. Enables the computer to stay cool, even after prolonged use. -
Page 18: Features
Features Below is a brief summary of the computer’s many features: Performance • Intel® Pentium® M 715 ~ 755 or higher • Intel® 855GM chipset • Memory upgradeable up to 2 GB with 2 slots • High-capacity, Enhanced-IDE hard disk •... - Page 19 IEEE 1394 port • InviLink™ 802.11 b/g wireless LAN and Wi-Fi® • Bluetooth® wireless communication • 100-pin Acer EasyPort or I/O port replicator connector Human-centric design and ergonomics • Internet 4-way scroll button • Sleek, smooth and stylish design •...
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Page 20: Indicators
Indicators The computer has seven easy-to-read status indicators on the display screen and three on the LCD panel. The Wireless, Power and Sleep status indicators (marked area) are visible even when the display is closed. Icon Function InviLink™/ Bluetooth® Power Sleep 1 Getting to know your TravelMate Description... - Page 21 Icon Function Media Activity Battery Charge Caps Lock Num Lock Description Lights when the floppy drive, hard disk or optical drive is active. Lights when the battery is being charged. Lights when Caps Lock is activated. Lights when Num Lock is activated.
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Page 22: Using The Keyboard
Using the keyboard The full-sized keyboard includes an embedded numeric keypad, separate cursor keys, two Windows keys and twelve function keys. Special keys Lock keys The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in... -
Page 23: Embedded Numeric Keypad
Embedded numeric keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired access Num lock on Number keys on... -
Page 24: Windows Keys
Windows keys The keyboard has two keys that perform Windows-specific functions. Description Windows logo Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) Shift + + R (Displays the Run... -
Page 25: Keyboard Hot Keys
Keyboard Hot keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS Utility. To activate a keyboard hot key, press and hold the Fn key before pressing the other key(s) in the hot key combination. - Page 26 Hot key Icon Function Fn-F5 Display toggle Screen blank Fn-F6 Fn-F7 Touchpad Toggle Fn-F8 Speaker on/off Fn-→ Brightness up Fn- ← Brightness down Fn-↑ Volume up Fn-↓ Volume down 1 Getting to know your TravelMate Description Switches display output between the display screen, external monitor (if connected) and both the display screen and external...
- Page 27 The Euro symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. Note for US keyboard users: The keyboard layout is set when you first set up Windows.
- Page 28 If not, select and click on ADD; then select United States- International and click on OK. Click on OK. To type the Euro symbol: Locate the Euro symbol on your keyboard. Open a text editor or word processor. Hold Alt Gr and press the Euro symbol. Note: Some fonts and software do not support the Euro symbol.
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Page 29: Launch Keys
Launch Keys Located above the keyboard are six buttons. These keys are special one-click buttons that perform special functions. Launch key Default application InviLink™/ This button permits user Enabled/Disabled Wireless Bluetooth® LAN network and Bluetooth® options. User-programmable User-programmable User-programmable Web browser Launch Internet Explorer (or user-defined program) Mail Launch Outlook Express (or user-defined program) -
Page 30: Touchpad
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad basics The following items teach you how to use the touchpad: •... - Page 31 Function Left button Execute Click twice quickly Select Click once Drag Click and hold, then use finger to drag the cursor on the touchpad Access context menu Scroll Note: A.Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean.
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Page 32: Storage
Storage This computer supplies you with the following media storage: • High-capacity Enhanced-IDE hard disk • IEEE 1394 Optical (DVD-ROM, DVD/CD-RW combo or DVD-Dual) drive • USB Floppy drive Hard disk The high-capacity hard disk is the answer to your storage needs. This is where your programs and data are stored. -
Page 33: Using Software
Using software Playing DVD movies When an external drive module is connected, you can play DVD movies on your computer. Eject the DVD tray and insert a DVD movie disc; then close the DVD tray. Important! When you launch the DVD player for the first time, the program asks you to input the region code. -
Page 34: Audio
1 Getting to know your TravelMate Audio The computer comes with 16-bit high-fidelity AC’97 stereo audio, and one speaker. Adjusting the volume Adjusting the volume on the computer is as easy as pressing some buttons. See “Keyboard Hot keys” on page 17 for more informations on adjusting the speaker volume. -
Page 35: Power Management
Power management This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, touchpad, hard disk, peripherals connected to the USB and IEEE 1394 ports, and video memory. -
Page 36: Moving Around With Your Travelmate
Moving around with your TravelMate This section gives you tips and hints to consider when moving around or traveling with your computer. Disconnecting from the desktop Follow these steps to disconnect your computer from external accessories: Save your work in progress. Remove any media, diskette or compact disc, from the drive(s). -
Page 37: Taking The Computer Home
you can put the computer in Sleep mode by pressing Fn-F4. Then close and latch the display. When you are ready to use the computer again, unlatch and open the display; then press and release the power button. Note: If the sleep indicator is off, the computer has entered Hibernation mode and turned off. -
Page 38: What To Bring With You
• Pack the computer in a protective case that can prevent the computer from sliding around and cushion it if it should fall. Caution: Avoid packing items next to the top cover of the computer. Pressure against the top cover can damage the screen What to bring with you Unless you already have some items at home, bring the following items with you:... -
Page 39: Traveling With The Computer
Traveling with the computer “when you are moving within a larger distance, for instance, from your office building to a client’s office building or traveling locally” Preparing the computer Prepare the computer as if you were taking it home. Make sure that the battery in the computer is charged. - Page 40 • AC adapter • Power cords that are appropriate for the country to which you are traveling • Spare, fully-charged battery packs • IEEE 1394 optical drive module(s) • Additional printer driver files if you plan to use another printer •...
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Page 41: Securing Your Computer
Securing your computer Your computer is a valuable investment that you need to take care of. Learn how to protect and take care of your computer. Security features include hardware and software locks — a security notch and passwords. Using a computer security lock A security keylock notch located on the right of the computer lets you connect a Kensington-compatible computer security lock. -
Page 42: Entering Passwords
• User Password secures your computer against unauthorized use. Combine the use of this password with password checkpoints on boot-up and resume from hibernation for maximum security. • Password on Boot secures your computer against unauthorized use. Combine the use of this password with password checkpoints on boot-up and resume from hibernation for maximum security. -
Page 43: Customizing My Computer
2 Customizing my computer... - Page 44 After learning the basics of your TravelMate computer, let’s get acquainted with the advanced features of your computer. In this chapter, you will learn how to add options, upgrade components for better performance, and customize your computer.
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Page 45: Expanding Through Options
Expanding through options Your TravelMate offers you a complete mobile computing experience. Connectivity options Ports allow you to connect peripheral devices to your computer as you would with a desktop PC. For instructions on how to connect different external devices to the computer, see your online guide for more details. -
Page 46: Fast Infrared
2 Customizing my computer Built-in network feature The built-in network feature allows you to connect your computer to an Ethernet-based (10/100 Mbps) network. To use the network feature, connect an Ethernet cable from the network jack on the left of the computer to a network jack or hub on your network. -
Page 47: Universal Serial Bus
Universal Serial Bus The Universal Serial Bus (USB 2.0) port is a high-speed serial bus which allows you to connect and daisy-chain USB peripherals without taking up precious system resources. Your computer has two ports available, one on front and the other one on right. -
Page 48: Ieee 1394 Port
IEEE 1394 port The computer's IEEE 1394 port allows you to connect to an IEEE 1394 supported devices like a DVD-ROM, DVD/CD-RW Combo or DVD-Dual drive. PC Card slot The type II CardBus PC Card slot found on the left side of the computer accepts credit-card-sized cards that enhance the usability and expandability of the computer. - Page 49 Inserting a PC Card Insert the card into the slot and make the proper connections (e.g., network cable), if necessary. See your card manual for details. Ejecting a PC Card Before ejecting a PC Card: Exit the application using the card. Left-click on the PC Card icon on the taskbar and stop the card operation.
- Page 50 I/O port replicator - adds PS/2, serial and parallel port connections to your computer • Acer EasyPort III - adds a host of ports to your computer and allows you to connect and disconnect peripherals from your computer in one quick step.
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Page 51: Upgrade Options
Upgrade options Your computer delivers superior power and performance. However, some users and the applications they use may demand more. This computer allows you to upgrade key components when you need increased performance. Note: Contact your authorized dealer if you decide to perform a key component upgrade. - Page 52 Insert the memory module diagonally into the slot (1), then gently press it down (2) until it clicks into place. Replace the memory cover and secure it with the screw. Reinstall the battery pack, and reconnect the AC adapter. Turn on the computer. The computer automatically detects and reconfigures the total memory size.
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Page 53: Using System Utilities
Using system utilities Notebook Manager The computer has a built-in system setup program called Notebook Manager. The Windows-based Notebook Manager allows you to set passwords, the startup sequence of the drives, and power management settings. It also shows current hardware configurations. To start the Notebook Manager, press Fn-F2 or follow these steps: Click on Start, All Programs, then Notebook Manager. -
Page 54: Launch Manager
2 Customizing my computer Launch Manager Launch Manager comes with five launch keys, two of wihich are pre- defined. All five launch keys located above the keyboard are programmable. See “Launch Keys” on page 21 for the location of the launch key. -
Page 55: Disk To Disk Recovery
Follow the instructions to choose the operating system and language you use when you first power-on the system. Turn on the system. Acer multilingual operating system selection menu will pop-up automatically. Use the arrow keys to scroll to the language version you want. -
Page 56: Setup Password And Exit
Setup password and exit Press “F3” to setup password or press “F5” to exit the system recovery process when “Acer Self-Configuration Preload” window appears. If “F3” is pressed, the next screen shows “Please enter new password:” enter one to eight alphanumeric characters. You will be asked to reenter your password for confirmation before continuing. -
Page 57: Troubleshooting My Computer
3 Troubleshooting my computer... - Page 58 This chapter instructs you on how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer by yourself. Contact your dealer or an authorized service center for assistance.
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Page 59: Frequently-Asked Questions
Frequently-asked questions The following is a list of possible situations that may arise during the use of your computer. Easy answers and solutions are provided for each one. I pressed the power button and opened the display, but the computer does not start or boot-up. Look at the Power indicator: •... - Page 60 to fill the computer display. Right-click on your Windows desktop and select Properties to bring up the Display Properties dialog box. Then click on the Settings tab to make sure that the resolution is set to the appropriate resolution. Resolutions lower than the specified resolution are not full-screen on the computer or on an external monitor.
- Page 61 • During the POST, press F2 to access the BIOS Utility and verify that the infrared port is enabled. • Make sure both devices are IrDA-compliant. The printer does not work. Check the following: • Make sure that the printer is connected to a power outlet and that it is turned on.
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Page 62: Troubleshooting Tips
Troubleshooting tips This notebook computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom occurs, see “Error messages” on page 54. If the problem cannot be resolved, contact your dealer. -
Page 63: Requesting Service
Place your proof-of- purchase in the flap located inside the front cover of the ITW passport. If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide. - Page 64 3 Troubleshooting my computer them down as they appear on the screen (or the number and sequence in the case of beeps). You are required to provide the following information: Name:________________________________________ Address:______________________________________ ______________________________________________ Telephone number:____________________________ Machine and model type:_______________________ Serial number:_________________________________ Date of purchase:______________________________...
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Page 65: Appendix A Specifications
Appendix A Specifications... - Page 66 This appendix lists the general specifications of your computer.
- Page 67 Microprocessor • Intel® Pentium® M Processor 715~755 at 1.5~2.0 GHz with 2 MB L2 cache Memory • Main memory expandable up to 2 GB • Two DDR soDIMM slots • Support 256 MB, 512 MB & 1GB DDR SDRAM modules •...
- Page 68 I/O ports • One 100-pin Acer EasyPort or I/O port replicator connector • One type II CardBus PC Card slot • One RJ-45 jack (Ethernet 10/100) • One RJ-11 phone jack (V.92) • One DC-in jack for AC adapter •...
- Page 69 System • ACPI support • DMI 2.0-compliant • Microsoft Windows XP operating system Power • 48.84 Wh Li-ion battery pack • 2.5-hour rapid charge/3.5-hour charge-in-use • AC adapter • 65-Watt • Auto sensing 90~264Vac, 47~63Hz Options • 256 MB/512 MB/1GB memory upgrade modules •...
- Page 70 Appendix A Specifications...
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Page 71: Appendix B Regulation & Safety Notices
Appendix B Regulation & safety notices... - Page 72 This appendix lists the general notices of your computer.
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Page 73: Energy Star Guidelines Compliance
Energy Star Guidelines Compliance As an Energy Star Partner, Acer Inc. has determined that this product meets the Energy Star guidelines for energy efficiency. FCC notice This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. -
Page 74: Declaration Of Conformity For Eu Countries
Cet appareil numérique de la classe B est conforme a la norme NMB- 003 du Canada. Declaration of Conformity for EU countries Hereby, Acer, declares that this TravelMate series is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. (Please visit www.acer.com/about/certificates/nb for complete documents.) - Page 75 practical, you will be notified as soon as possible. You will also be informed of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment.
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Page 76: Notice For Australia
Notice for Australia For safety reasons, only connect headsets with a telecommunications compliance label. This includes customer equipment previously labelled permitted or certified. Notice for New Zealand For Modem with approval number PTC 211/03/008 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. - Page 77 This equipment shall not be set up to make automatic calls to Telecom's 111 Emergency Service. For Modem with approval number PTC 211/01/030 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.
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Page 78: Important Safety Instructions
Important safety instructions Read these instructions carefully. Save them for future reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. - Page 79 If the product has been exposed to rain or water. If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.
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Page 80: Laser Compliance Statement
Appendix B Regulation & safety notices Laser compliance statement The CD or DVD drive used with this computer is a laser product. The CD or DVD drive's classification label (shown below) is located on the drive. CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. -
Page 81: Radio Device Regulatory Notice
other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, 4,819,098, 4,907,093, and 6,516,132 licensed for limited viewing uses only. - Page 82 European Union (EU) This device complies with the essential requirements of the European Council Directives listed below: 73/23/EEC Low Voltage Directive • EN 60950 89/336/EEC Electromagnetic Compatibility (EMC) Directive • EN 55022 • EN 55024 • EN 61000-3-2/-3 99/5/EC Radio & Telecommunications Terminal Equipment (R&TTE) Directive •...
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Page 83: The Fcc Rf Safety Requirement
The FCC RF safety requirement The radiated output power of Wireless LAN Mini-PCI Card and Bluetooth card is far below the FCC radio frequency exposure limits. Nevertheless, the TravelMate series shall be used in such a manner that the potential for human contact during normal operation is minimized as follows This device is restricted to indoor use due to its operation in the 5.15 to 5.25 GHz frequency range. - Page 84 Appendix B Regulation & safety notices Exposure of humans to RF fields (RSS-102) The Acer TravelMate series employs low gain integral antennas that do not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s...
- Page 85 2004/6/1 --------------------------- ------------------ Easy Lai/ Director Date Qualification Center Product Assurance, Acer Inc. Acer Incorporated 8F, 88, Sec. 1, Hsin Tai Wu Rd., Hsichih Taipei Hsien 221, Taiwan Tel : 886-2-2696-1234 Fax : 886-2-2696-3535 www.acer.com...
- Page 86 Appendix B Regulation & safety notices Notebook Personal Computer MS2130 TravelMate 380 TravelMate 38xxx (“x” = 0~9, a ~ z, or A ~ Z) Acer America Corporation 2641 Orchard Parkway, San Jose CA 95134, U. S. A. Mr. Young Kim 408-922-2909 408-922-2606...
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Page 87: Index
Index AC adapter caring for AcerMedia drive audio adjusting the volume troubleshooting battery pack caring for BIOS utility brightness hotkeys caps lock on indicator care AC adapter battery pack computer ejecting ejecting manually troubleshooting cleaning computer computer bringing to meetings caring for cleaning disconnecting... - Page 88 modem network Notebook Manager hotkey notice DVD copyright protection num lock on indicator numeric keypad num lock online services options memory upgrade password types PC Card ejecting inserting ports POST (power-on self-test) printer troubleshooting problems display keyboard printer startup troubleshooting questions setting location for modem use safety...