3Com 56k User's Manual And Reference page 83

OBTAINING WARRANTY SERVICE:
Customer must contact 3Com's Corporate Service
Center or an Authorized 3Com Service Center
within the applicable warranty period to obtain
warranty service authorization. Dated proof of
purchase may be required. Products returned to
3Com's Corporate Service Center must be pre-
authorized by 3Com with a Return Material
Authorization (RMA) number marked on the
outside of the package, and sent prepaid and
packaged appropriately for safe shipment, and it is
recommended that they be insured. The repaired
or replaced item will be shipped to Customer, at
3Com's expense, not later than thirty (30) days
after receipt of the defective product by 3Com.
Dead- or Defective-on-Arrival. In the event a
product completely fails to function or exhibits a
defect in materials or workmanship within the first
forty-eight (48) hours of installation but no later
than thirty (30) days after the date of purchase, and
this is verified by 3Com, it will be considered dead-
or defective-on-arrival (DOA) and a replacement
shall
Limited Warranty
be provided by advance replacement. The
replacement product will normally be shipped not
later than three (3) business days after 3Com's
verification of the DOA product, but may be
delayed due to export or import procedures. When
an advance replacement is provided and Customer
fails to return the defective product to 3Com within
fifteen (15) days after shipment of the replacement,
3Com will charge Customer for the replacement
product, at list price.
3Com shall not be responsible for any software,
firmware, information, or memory data of
Customer contained in, stored on, or integrated
with any products returned to 3Com for repair,
whether under warranty or not.
WARRANTIES EXCLUSIVE: IF A 3COM
PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER'S SOLE
REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT 3COM'S OPTION.
TO THE FULL EXTENT ALLOWED BY LAW,
THE FOREGOING WARRANTIES AND
REMEDIES ARE
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