3Com 56k User's Manual And Reference page 34

PROBLEM
If Plug and Play (PNP) does not detect your modem. You have installed the modem and Windows has started,
but you see only your normal desktop. You do not see any screens indicating new hardware has been detected.
POSSIBLE SOLUTION
The Plug and Play installation was not successful. Try the following:
Click Start and click Shut Down.
1.
When asked if you wish to shut down your computer, click Yes.
2.
When Windows indicates that it is safe to turn off your computer, turn it off.
3.
Wait 15 seconds before turning the computer back on.
4.
Windows may detect your modem upon this restart, even if it did not detect the modem during the initial
5.
installation.
• If you see screens indicating that new hardware has been detected by Windows, follow the on-screen
instructions to install the modem.
• If you do not see the new hardware screens, continue with step 6.
Click Windows Start
6.
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Troubleshooting