NextBase NBDVR512GW ULTRA Instruction Manual page 40

TROUBLE SHOOTING (CONTD.)
PROBLEM
My Mobile Device will not
connect to my camera.
The NEXTBASE Cam Viewer
app will not open.
When I open the NEXTBASE
Cam Viewer App I get a
message saying
'Please Check Device'.
When I try to play back a file
from my Dash Cam I get a
message saying 'Buffering'
but the video does not load.
Unresolved issues.
Please ensure that you have turned the Dash Cam Wi-Fi Mode on
by either using the Wi-Fi button or through the Settings Menu.
When Wi-Fi Mode is turned on the screen of the Dash Cam will
display the Network Name and Password.
This password is case sensitive.
Please uninstall the NEXTBASE Cam Viewer app and re-download
again from your devices App Store.
Ensure that the Dash Cam is in Wi-Fi Mode and that your mobile
device has connected to the Dash Cam Wi-Fi connection.
Please restart your mobile device and reconnect to the Dash Cam
Wi-Fi connection.
Then re-open the Cam Viewer App.
Reset the Dash Cam to the Default Settings within the Setup Menu
and try again.
Should the problem persist call the helpline (02920) 866429 or
email: support@nextbase.co.uk
40
SOLUTION