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Fujitsu fi5120C Cleaning And Maintenance

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fi-5120C / fi-5220C Cleaning and Maintenance
TROUBLE SHOOTING
CONTENTS MAP
fi­5120C / fi­5220C Cleaning and Maintenance
©

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  Summary of Contents for Fujitsu fi5120C

  • Page 1 fi-5120C / fi-5220C Cleaning and Maintenance TROUBLE SHOOTING CONTENTS MAP fi­5120C / fi­5220C Cleaning and Maintenance ©...
  • Page 2 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP This chapter describes how to clean the scanner. WARNING When operating the scanner, the ADF's glass becomes very hot. Before you clean inside the scanner, turn off its power and unplug the AC adapter from the outlet.
  • Page 3: Cleaning Materials

    Soft, dry cloth Commercially available. Any lint-free cloth can be used. For details on Cleaner F1, consult the agent where you bought your scanne or an authorized FUJITSU service providerr. Locations and Cycle for Cleaning Location Standard Cleaning Cycle...
  • Page 4: Cleaning The Flatbed

    fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP ATTENTION Detergent for cleaning windows or glass cleaner can be used instead of cleaner F1. However, do not use paint thinner or other organic solvents. Cleaning the Flatbed The following parts needs to be cleaned in the Flatbed area: :Document holding pad :Document bed ©...
  • Page 5 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP 1. Open the document cover. 2. Clean the following locations using a soft cloth moistened with cleaner F1. : Document holding pad. : Document bed. ATTENTION Do not allow moisture to get inside the device during cleaning. 3.
  • Page 6: Cleaning The Adf

    fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP As a Guideline, clean the ADF every 1,000 scanned sheets. Note that this guideline varies according to the type of documents you scan. For example, it may be necessary to clean the ADF more frequently if documents are scanned when the toner is not sufficiently fixed on the printout.
  • Page 7 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP 2. Clean the following locations with a soft, dry cloth moistened with Cleaner F1. Item Pad ASSY (x 1) Feed rollers (x4) Pick roller (x1) Plastic rollers (x 4) Glass (x 2) Ultrasonic sensors (x 2) ATTENTION...
  • Page 8 ©...
  • Page 9: Pick Roller

    fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP Pad ASSY Clean the Pad ASSY (rubber surface) downwards (direction of arrow). Take care not to catch the pick springs to avoid bending. Pick spring The portion to clean Pick roller Lightly clean the Pick roller taking care not to scratch the roller surface and the Mylar sheet.
  • Page 10 ©...
  • Page 11: Feed Roller

    fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP Feed roller Clean lightly taking care not to roughen the surface of the rollers. Take particular care in cleaning the feed rollers since black debris on the rollers adversely affect the pickup performance. 1.
  • Page 12 3. Press down on the center of the ADF to return it to its original position until the ADF button locks. Press center of ADF ATTENTION When the ADF has returned to its original position, make sure that it is completely closed. Paper jams or feeding errors may occur if the ADF is not closed completely.
  • Page 13 The screens and operations may differ slightly if the OS that you are using is other than Windows XP. Also, when FUJITSU TWAIN32 or FUJITSU ISIS is updated the screens and operations noted in this chapter will differ slightly. WARNING When operating the scanner, the ADFfs inside glass becomes very hot.
  • Page 14 Use only the consumables specified by PFU LIMITED. Do not use consumables and parts made by other manufacturers. To purchase the consumables, contact the FUJITSU scanner dealer where you purchased the scanner or an authorized FUJITSU scanner service provider. ©...
  • Page 15 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP Guidelines for Consumable Replacement Cycle With this product, you can learn how many times the consumables are used so that you can estimate the right timing for the replace For Windows 98 / Windows Me / Windows 2000 / Window XP 1.
  • Page 16 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP 4. Right click on "fi-5120Cdj" or "fi-5220Cdj" icon, and select [Properties] (for Windows Me, Windows XP), or double click (for Windows 98, Windows 2000) The properties dialogbox of fi-5120Cdj or fi-5220Cdj appears. ©...
  • Page 17 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP 5. Click the "Device Set" tab. The following screen is displayed. You can confirm the following information in this panel: Total number of scans ● Pad counter (approximate number of scans after resetting the pad counter) ●...
  • Page 18 For Windows 95 / Windows NT 4.0 1. When turning on the power, check that the scanner is connected to your PC. 2. Right click the "FUJITSU Scanner Control Center" icon displayed in the task tray, then select "Option". 3. Click "Device Set" tab.
  • Page 19 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP The following message sometimes appears when the scanner is being used: Replace consumables when this message is displayed. After clicking the [Ignore] button, this message will disappear and scanning will continue. Please replace the consumable as soon as possible.
  • Page 20 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP 1. Remove any documents on the ADF paper chute. 2. Open the ADF by pushing the ADF button. CAUTION Be careful, the ADF cover may close and pinch your finger. 3.
  • Page 21 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP 6. Reset the Pad Counter. For Windows 98 / Windows Me / Windows 2000 / Window XP When turning on the power, check that the scanner is connected to your PC. Open the [Scanners and Cameras] from the [Control Panel] of your PC.
  • Page 22 For Windows 95 / Windows NT 4.0 When turning on the power, check that the scanner is connected to your PC. Right click the "FUJITSU Scanner Control Center" icon displayed in the task tray, then select "Option". Click the "Device Set" tab.
  • Page 23 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP 1. Remove any documents on the ADF Paper Chute. 2. Remove the ADF paper chute. 3. Open the ADF by pulling the ADF Open Lever. ATTENTION Be careful, the ADF may close and pinch your finger. 4.
  • Page 24 CAUTION The Pick roller Bushing is hard. Do not turn this bearing with your fingernails. Use a paper clip for turning the roller bushing if you can not rotate it with your finger. ©...
  • Page 25 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP 5. Remove the Pick roller from the shaft while lifting up the tab on the Pick roller. Pull out the shaft from the pick roller while lifting up its tab. ATTENTION If you push up the pick roller tab using your fingernail, it may heart or get chipped your fingernail.
  • Page 26 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP 7. Attach the Pick roller to the scanner. Attatch the Pick roller to the scanner in reverse order of the procedure for removing. 1. Turn the Pick roller bushing in the direction indicated by the arrow. Pick Roller Bushing Pick Roller Shaft 2.
  • Page 27 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP 10. Reset the Pick Roller Counter. For Windows 98 / Windows Me / Windows 2000 / Window XP When turning on the power, check that the scanner is connected to your PC. Open the [Scanners and Cameras] from the [Control Panel] of your PC.
  • Page 28 For Windows 95 / Windows NT 4.0 When turning on the power, check that the scanner is connected to your PC. Right click the "FUJITSU Scanner Control Center" icon displayed in the task tray, then select "Option". Click the "Device Set" tab.
  • Page 29 This chapter describes how to remedy document jams, other trouble, items to check before contacting the agent where you bought the scanner, and how to check device labels. ATTENTION About troubles that are not described here, and the details of the errors, refer to the FUJITSU TWAIN32 Scanner Driver Help. ©...
  • Page 30 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP If a document jam occurred, follow the procedure below to remove the jammed documents. CAUTION Take care not to get injured when removing jammed documents. ● Be careful not to get neckties, necklaces, etc. entangled in the scanner when ●...
  • Page 31 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP 4. Press down on the center of the ADF to return it to its original position and lock the ADF button. Press center of ADF ATTENTION Make sure that the ADF is completely closed. When it is not completely closed, ●...
  • Page 32 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP If a document jam or Multi Feed errors occur frequenlty, follow the procedures below . 1. Align the edges of the document sheets. 2. Hold both the left and right sides of the document with both hands, and, as shown below, bend the document, bring back and release one side of the stack.
  • Page 33: Temporary Errors

    fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP When any error occurrs, the operator panel indicates "U" followed by a number for temporary errors or "E" followed by a number for device alarms (permanent error). Temporary errors can be resolved by the operator, but the device alarm requires recovery works by support engineers.
  • Page 34: Device Alarms

    Function Number display, contact the store where you purchased the scanner or an authorized The SCSI interface fuse has blown out. FUJITSU scanner service provider. An error in the image memory. Trouble with the imprinter. An alarm in the memory.
  • Page 35 "6.4 Items to Check Before Contacting the Agent Where You Bought the Scanner" and then contact the agent where you bought the scanner or an authorized FUJITSU scanner service provider. Scanner cannot be turned On. Indication on Function No. display goes out.
  • Page 36 Press power button. If you cannot solve the problem after taking measures, check the items in "6.4 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU scanner service provider . ©...
  • Page 37 ON the scanner again? If you cannot solve the problem after taking measures, check the items in "6.4 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU scanner service provider. ©...
  • Page 38 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP Symptom: The scanning does not start. Back Did you unlock the shipping lock of the Turn OFF the scanner and unlock the shipping flatbed? lock. (*1) (fi-5220C only) Are the document loaded correctly on the ADF Load document correctly on ADF paper chute.
  • Page 39 FUJITSU scanner service provider. *1) For details, refer to "Getting Started" 2.1 Installing the Scanner. *2) For details, refer to "Getting Started" 2.2 Connecting the scanner to your PC.
  • Page 40 "6.4 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU scanner service provider. *)For details on how to clean dirty locations, see "Chapter 4 DAILY CARE".
  • Page 41 "6.4 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU scanner service provider. *)For details on how to clean dirty locations, see "Chapter 4 DAILY CARE".
  • Page 42 "6.4 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU scanner service provider. *)For details on how to clean dirty locations, see "Chapter 4 DAILY CARE".
  • Page 43 "6.4 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU scanner service provider. *1) For cleaning the Flatbed, refer to " 4.2 Cleaning the Flatbed".
  • Page 44 "6.4 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU scanner service provider. *) For details, refer to "Getting Started" 2.1 Installing the Scanner. ©...
  • Page 45 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP Symptom: Multi feed errors occur frequently. Back Do the documents satisfy the conditions Use documents that satisfy the requirements. described in "7.2 Document Quality"? (*1) When the multi feed detection is ON, are the Satisfy the multi feed detection conditions.
  • Page 46 "6.4 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU scanner service provider. *1)For details on requirements, see "7.2 Document Quality". *2)For details on multi feed, see "7.5 Multi feed Detection...
  • Page 47 Replace the consumable, if needed. (*4) counter) If you cannot solve the problem after taking measures, check the items in "6.4 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU scanner service provider.
  • Page 48 *1) For details on requirements, see "7.2 Document Quality". *2) For details on how to install the consumables, see "5 REPLACING CONSUMABLES". *3) For details on how to clean the consumables, see "4.3 Cleaning the ADF". *4) For details on how to replace the consumables, see "5 REPLACING CONSUMABLES".
  • Page 49 "6.4 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU scanner service provider. *1) For details on requirements, see "7.2 Document Quality". *2) For details on how to clean the ADF, see "4.3 Cleaning the...
  • Page 50 Have you adjusted the scan scale? bought the scanner" and contact the dealer or an authorized FUJITSU scanner service provider. Set the scan scale. Which OS do you use? Windows 98/ Windows Me/ Windows 95/ Windows NT 4.0...
  • Page 51 Did you adjust the offset (starting position bought the scanner" and contact the dealer for scanning the document)? or an authorized FUJITSU scanner service provider.. Adjust the offset. Which OS do you use? Windows 98/ Windows Me/ Windows 95/ Windows NT 4.0...
  • Page 52 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP Check the following items before you contact the dealer where you bought the scanner. Print Item findings (Example) fi-5120C Model For details on model, see "6.5 Checking Labels on the Scanner".
  • Page 53 Problem at the time of personal computer connection Item findings Windows XP iWindowsj Displayed error message Application (Example) SCSI interface Interface controllers (Example) made by Adaptec SCSI Card 2940AU Feed system trouble Item findings Document type Main purpose of use Last cleaning date 2006 Year...
  • Page 54 Imaging system trouble Item findings Type and version of scanner driver Type of interface (Example) made by Adaptec controller SCSI Card 2940AU Windows XP (Windows) Application software (Example) ScandAll 21, Acrobat Other Item findings Can both the original document and scanner image be sent by e-mail or Fax? available Print ©...
  • Page 55 fi-5120C / fi-5220C Image Scanner Operator Guide TROUBLE SHOOTING CONTENTS MAP This section describes how to check the labels on the scanner. The following shows where the two labels are located on the scanner. Label A (example): Indicates scanner information. Label B (example): Indicates various standards that the scanner conforms with.

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