Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on.
• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• Make sure the printer status is not offline or pending.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• In Windows, make sure your product is selected as the default printer.
• In Windows, make sure the printer port setting matches the printer connection port.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• On a Mac, make sure the printer is not paused.
Parent topic:
Related tasks
Running a Product Check
Using AirPrint
Product Icon Does Not Appear in Windows Taskbar
If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does
not work, try this solution:
1. Do one of the following:
• Windows 10: Right-click
Printers.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers.
• Windows 7: Click
• Windows Vista: Click
Solving Problems Printing from a Computer
and select Control Panel > Hardware and Sound > Devices and
and select Devices and Printers.
, select Control Panel, and click Printer under Hardware and Sound.
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