promethean ActivPanel User Manual
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promethean ActivPanel User Manual

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System Install and User Guide
TP-2034-EN-V02

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Ruchir Shah
January 30, 2025

Not able to use any touch capabilities or write on my Promethean AP4-70. Not sure how to enable the touch feature as the board projects when connected to a computer but there is no touch capability. Do I need an update? I **** at ATLAS High School in Queens NY and his is one of the older boards in one of the classrooms. This board is to be upgraded with a new Promethean however in the meantime I still want to be able to use touch and writing capabilities which I **** unable to currently.

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1 comments:
Mr. Anderson
February 10, 2025

To enable touch capabilities on your Promethean ActivPanel, follow these steps:

1. Connect the HDMI cable from the ActivConnect to the ActivPanel.
2. Plug in the power cord of the ActivConnect into the DC 5V port and connect it to a power outlet.
3. Connect the USB cable from the ActivPanel to the ActivConnect USB port to enable touch functionality.
4. Power on the ActivPanel and navigate to the appropriate HDMI source to view the ActivConnect home screen.

This setup ensures that touch functionality is enabled on your ActivPanel.

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Summary of Contents for promethean ActivPanel

  • Page 1 System Install and User Guide TP-2034-EN-V02...
  • Page 2 Promethean is owner of a number of trademarks in several jurisdictions across the world. The Promethean products documented in this guide include aspects which are protected under their respective patent, copyright, design copyright, registered design and trademark laws.

  • Page 3: Table Of Contents

    Interfaces Controls Installation Setup Using Touch on the ActivPanel Setting up the ActivConnect G-Series Setting up a Laptop/Desktop Computer The Media Browser The On Screen Menus Cleaning Warranty, Registration and Support Troubleshooting Compliance Statements ActivPanel System Install and User Guide...

  • Page 4: Safety Information - General

    • The installation of this product should be completed by a Promethean Trained Installer. • Use of components not supplied by Promethean or not meeting minimum specifications may impact performance and affect the warranty. For Promethean Warranty Terms and Conditions, please visit www.PrometheanWorld.com/ActivCare...

  • Page 5: Safety Information - Activpanel

    • To avoid electric shock, avoid handling the power cable during electrical or thunder storms. • Unplug the ActivPanel during a lightning storm or when it will not be used for a long period of time. This will protect the device from damage due to power surges.
  • Page 6 If any of the following occurs, please contact Technical Customer Support: • The power cable fails or frays. • Liquid sprays, or any object drops, into the ActivPanel. • The ActivPanel is exposed to rain or moisture. • The ActivPanel is dropped or damaged in any way.

  • Page 7: Safety Information - Activconnect G-Series

    • Only use the power cable that is compatible with your mains outlet socket. If you are unsure of the electrical compatibility of your equipment, please contact Promethean or an authorised Promethean service agent before attempting to connect the device to the mains supply.
  • Page 8 Relative Humidity (non condensing): • Operating: -5°C (23°F) to +45°C (113°F) • Operating: 10% to 80% • Storage: -10°C (14°F) to +50°C (122°F) • Storage: 10% to 90% Weight • Net Weight: 0.64kg (1.4lbs) ActivPanel System Install and User Guide...

  • Page 9: Safety Information - Activsoundbar

    Safety Information - ActivSoundBar THE ACTIVSOUNDBAR IS AN OPTIONAL ACCESSORY The installation of this product should be completed by a Promethean Trained Installer. Use of components not supplied by Promethean or not meeting minimum specifications may impact performance and affect warranty.

  • Page 10: Box Contents

    Box Contents ActivPanel DR-7152001 AP5-75-4k, AP5-70, AP5-86-4k AP5-75 DR-6352076A DR-6352076B TP-2033 EMEA/USA ASIA SOUTH AFRICA SAUDI ARABIA ActivPanel System Install and User Guide...
  • Page 11 ActivConnect G-Series TP-2000 Y.P.J.DY.0050 Y.P.J.DY.0051 Y.P.J.DY.0052 Y.P.J.DY.0053 Y.P.J.DY.0064 TP-2006 Y.XC.HD.0095 DR-7102006 TP-2023 Y.XC.HD.0094 Y.P.J.DY.0061 ActivPanel System Install and User Guide...
  • Page 12 ActivSoundBar THE ACTIVSOUNDBAR IS AN OPTIONAL ACCESSORY SOURCE ASB-40 DR-7171021 DR-6061039 SC-8x1/2” SC-6/32x1/2-UTS CB-17.3.003.0099 M4-1 WA-M4-1 TP-2044 EMEA/USA CB-17.3.001.0006 CB-17.3.001.0008 CB-17.3.001.0007 ASIA CB-17.3.001.0006 CB-17.3.001.0007 CB-17.3.001.0146 SOUTH AFRICA CB-17.3.001.0147 CB-17.3.001.0149 SAUDI ARABIA CB-17.3.001.0006 ActivPanel System Install and User Guide...

  • Page 13: Interfaces

    HDMI TOUCH2 TOUCH3 TOUCH2 TOUCH3 HDMI2 HDMI3 USB 2 USB 1 SPDIF SD CARD TOUCH-USB 2 USB 2 TOUCH-USB 3 USB 1 HDMI (Touch 2 ) TOUCH 2 SPDIF HDMI (Touch 3) RS232 VGA-IN ActivPanel System Install and User Guide...
  • Page 14 HDMI TOUCH2 TOUCH3 TOUCH2 TOUCH3 HDMI2 HDMI3 USB 2 USB 1 SPDIF TOUCH 2 RS232 VGA-IN RS232 AV IN VGA IN (TOUCH 2) AV OUT VGA AUDIO IN HEADPHONES COMPONENT INPUT MICROPHONE ActivPanel System Install and User Guide...
  • Page 15 USB 1 USB 2 TOUCH-USB 3 USB 2 TOUCH-USB 2 COMPONENT INPUT TOUCH 2 HDMI (Touch 3) AV IN HDMI SPDIF RS232 VGA-IN AUDIO IN HDMI (Touch 2 ) AV OUT HEADPHONES USB 1 MICROPHONE ActivPanel System Install and User Guide...
  • Page 16 TOUCH 3 TOUCH 2 TOUCH 3 TOUCH 2 HDMI 3 HDMI 2 USB 1 USB 2 TOUCH 2 SPDIF RS232 VGA-IN AUDIO IN SD CARD VGA IN (TOUCH 2) SPDIF VGA AUDIO IN RS232 ActivPanel System Install and User Guide...
  • Page 17 HDMI 2 (Touch 2 ) VGA-IN (Touch 2) TOUCH-USB 2 HDMI 4 (Touch 4 ) MICRO SD Card TOUCH-USB 4 USB 3.0 HDMI HDMI 3 (Touch 3) MICROPHONE TOUCH-USB 3 HDMI OUT EARPHONE SPDIF RS232 LAN-IN LAN-OUT AV-IN ActivPanel System Install and User Guide...
  • Page 18 TOUCH 2 TOUCH 4 TOUCH 3 TOUCH 2 VGA-IN HDMI 4 TOUCH 4 HDMI 3 TOUCH 3 HDMI 2 EARPHONE SPDIF RS232 LAN-IN LAN-OUT AV-IN EARPHONE LAN-IN SPDIF LAN-OUT RS232 AV-IN ActivPanel System Install and User Guide...
  • Page 19 ActivConnect G-Series CVBS USB/OTG RJ45 LAN Micro SD HDMI DC 5V Optical ActivSoundBar THE ACTIVSOUNDBAR IS AN OPTIONAL ACCESSORY POWER AUX IN RCA INPUT SUB OUT 100-240V ~50/60Hz 0.2A AUXILLIARY IN SUB-WOOFER OUT AUDIO IN ActivPanel System Install and User Guide...

  • Page 20: Controls

    Controls ActivPanel You can control the ActivPanel in the following ways: With the buttons on the control panel on the front of the device. With the buttons on the remote control. Using touch to manipulate menus and controls on screen.

  • Page 21: Remote Control

    Confirm current selection/operation CURSOR KEYS:UP/DOWN: select item to be adjusted LEFT/RIGHT: adjust value of selected item Display OSD menus Increase Volume (+) Open On Screen Menus Blank Screen Function Freeze Screen Function Decrease Volume (-) ActivPanel System Install and User Guide...
  • Page 22 ActivSoundBar THE ACTIVSOUNDBAR IS AN OPTIONAL ACCESSORY Power ON/OFF Increase Volume Decrease Volume Select Audio Source Select Audio Source Increase Volume SOURCE Decrease Volume Mute Volume 3D Sound Function ON/OFF Power ON/OFF ASB-40 ActivPanel System Install and User Guide...

  • Page 23: Installation

    Installation ActivPanel System Install and User Guide...
  • Page 24 THE ACTIVSOUNDBAR IS AN OPTIONAL ACCESSORY ActivPanel System Install and User Guide...
  • Page 25 AP5-70 AP5-75/75-4k/86-4k ActivPanel System Install and User Guide...
  • Page 26 AP5-70 ActivPanel System Install and User Guide...
  • Page 27 AP5-75/75-4k/86-4k AP5-70 AP5-75/75-4k/86-4k ActivPanel System Install and User Guide...
  • Page 28 AP5-70 AP5-75/75-4k/86-4k ActivPanel System Install and User Guide...
  • Page 29 THE ACTIVSOUNDBAR IS AN OPTIONAL ACCESSORY TOUCH 2 RS232 VGA-IN POWER AUX IN RCA INPUT SUB OUT 100-240V ~50/60Hz 0.2A USB/OTG Micro SD TOUCH2 TOUCH3 HDMI2 HDMI3 USB 2 USB 1 SPDIF ActivPanel System Install and User Guide...
  • Page 30 1790.0 (70.5") 2039.0 (80.3") 999.0mm (39.3in) 1094.5 (43.1") 1236.0 (48.7") 1078.4mm (42.5in) 1269.0 (50.0") 1294.0 (50.9") 78.4mm (3.1in) 269.0 (10.6") 294.0 (11.6") 400.0mm (15.7in) 800.0 (31.5") 800.0 (31.5") 126.1mm (5.0in) 132.0 (5.2") 133.0 (5.2") ActivPanel System Install and User Guide...
  • Page 31 55.5kg 122lbs 70” 66kg 145.5lbs 75” 83kg 183lbs 86 ” ActivPanel System Install and User Guide...
  • Page 32 Mounting on the APTMS ActivPanel System Install and User Guide...
  • Page 33 Mounting on the APTASBB400-70/90 APTASBB400-70/-90 M8 x 10mm (4x) 5 mm M4 x 12mm (10x) or M6 x 12mm (10x) or M8 x 12mm (10x) 5 mm ActivPanel System Install and User Guide...
  • Page 34 ActivPanel System Install and User Guide...

  • Page 35: Setup

    Set Up ActivPanel Remote - Battery Installation ActivSoundBar Remote - Battery Activation ActivPanel System Install and User Guide...
  • Page 36 ActivPanel - Switching On 7.517 ActivPanel System Install and User Guide...
  • Page 37 ActivSoundBar - Switching On THE ACTIVSOUNDBAR IS AN OPTIONAL ACCESSORY POWER AUX IN RCA INPUT SUB OUT 100-240V ~50/60Hz 0.2A SOURCE ASB-40 ActivConnect G-Series Connecting Power ActivPanel System Install and User Guide...

  • Page 38: Using Touch On The Activpanel

    Using Touch on the ActivPanel Moving Objects Rotating Objects Enlarging Objects ActivPanel System Install and User Guide...

  • Page 39: Setting Up The Activconnect G-Series

    Setting up the ActivConnect G-Series Selecting ActivConnect G-Series Source Source HDMI1 HDMI2 ACON1-G YPBPR Media Browser Connecting ActivConnect G-Series to Network ActivPanel System Install and User Guide...
  • Page 40 ActivPanel System Install and User Guide...
  • Page 41 ActivPanel System Install and User Guide...

  • Page 42: Setting Up A Laptop/Desktop Computer

    Setting up a Laptop/Desktop Computer HDMI & USB-Touch USB Cable HDMI Cable HDMI 1 Touch 1 HDMI 2 Touch 2 Selecting a HDMI Source Source HDMI1 HDMI2 ACON1-G YPBPR Media Browser ActivPanel System Install and User Guide...
  • Page 43 NOTE: ActivDriver version number must be v5.15 or later to work with the ActivPanel. ActivPanel System Install and User Guide...

  • Page 44: The Media Browser

    • Do not remove the USB flash drive orportable HDD during the file playing process, or the device or system could be damaged. • The system supports standard USB flash drives and portable HDDs under USB1.1, USB2.0 and USB3.0. Source HDMI1 HDMI2 ACON1-G YPBPR Media Browser ActivPanel System Install and User Guide...
  • Page 45 ActivPanel System Install and User Guide...
  • Page 46 Media files can filtered by type. The types of files that can be filtered are Pictures, Audio files and Videos. To filter, touch the icon on the left of the screen. Show all media files Show only Picture files Show only Audio files Show only Video files ActivPanel System Install and User Guide...

  • Page 47: The On Screen Menus

    The On Screen Menus Menu Operations ActivPanel System Install and User Guide...
  • Page 48 ActivPanel System Install and User Guide...

  • Page 49: Picture Menu

    (L50-R50) Adjusts the volume depending on Off/On background noise Surround Set the audio to surround sound Off/On Sets the audio to 3d sound Off/On SPDIF output Sets the digital output Off/RAW/PCM ActivPanel System Install and User Guide...
  • Page 50 OPS start up Any Source/Only OPS Source Set if panel can be switched on by a network Off/On message (If WOL is set to ON then the network address will be displayed below the WOL setting) ActivPanel System Install and User Guide...

  • Page 51: Cleaning

    WARRANTY • Promethean is confident in its product quality and to support this, offers an exceptional warranty for its parts and materials to be free of defects from date of installation (when registered) please visit the following link for the warranty for your region.

  • Page 52: Troubleshooting

    Troubleshooting ActivPanel If your ActivPanel is not operating correctly, please check the following table before contacting Technical Customer Support. Problems Solutions No sound • Try increasing the volume of the speaker. • Check that the ActivPanel is not turned off.

  • Page 53: Compliance Statements

    AP5-70 appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. AP5-75, 75-4k, 86-4k appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Promethean hereby declare that the equipment is in compliance with the Low Voltage Directive 2014/35/EU and the Electromagnetic Compatibility Directive 2014/30/EU.

  • Page 54: Activpanel System Install And User Guide

    3. L’antenne (s ) utilisée pour ce transmetteur doit être installé pour fournir une distance de séparation d’au moins 20 cm de toute personne. The term “IC” before the equipment certification number only signifies that the Industry Canada technical specifications were met. ActivPanel System Install and User Guide...

  • Page 55: Activpanel System Install And User Guide

    European Union (1999/5/EC). This equipment meets the following conformance standards: EN300 328, EN301 489-17, EN60950-1. Please contact Promethean for a copy of the Declaration of Conformity if required. Europe: Restrictions for use of 2.4 GHz frequencies. France: Limited implementation. Outdoor use is limited to 10 mW e.i.r.p. within the band 2454-2483.5 MHz.
  • Page 56 This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Promethean hereby declare that the equipment is in compliance with the Low Voltage Directive 2014/35/EU and the Electromagnetic Compatability Directive 2014/30/EU.

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