Troubleshooting - Panasonic WV-SUD638-H Operating Instructions Manual

18 Troubleshooting

18 Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.
Symptom
Cannot access from the web
browser.
200 Operating Instructions
Cause/solution
•
Is the LAN cable (category 5e or better) firmly
connected to the network connector of the camera?
•
Is the link indicator lit?
When it is not lit, connection to a LAN may not be
established or a network may be not working
correctly. Check if the cables have any contact
failure or if the wiring is correct or not.
•
Is the power of the camera on?
Check if the power of the camera is turned on.
•
Are the set IP addresses valid?
•
Are you accessing the wrong IP address?
Check the connection as follows.
With the Windows command prompt, > ping "IP
address of the camera".
If there is reply from the camera, the connection is
normal.
If there is no reply, check the connection with the
following methods using a computer connected to
the same network as the camera. If the firewall
settings on the PC are enabled, temporarily disable
them before performing settings on the camera.
–
Start the Panasonic "IP Setting Software",
confirm the camera's IP address, and then
access that IP address.
–
If the network settings (IP address, subnet mask,
and default gateway) are incorrect, reboot the
camera and change the network settings by
using the Panasonic "IP Setting Software" within
20 minutes after the restart.
–
In networks that do not have a DHCP server, the
IP address of the camera will be configured to
"192.168.0.10" when the camera is rebooted by
holding the INITIAL SW on the camera. After the
camera is initialized, access the camera and set
the IP address again. (When the camera is
initialized, all the settings of the camera
previously configured on the setup menus will be
initialized.)
Reference pages
Important
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Important
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