US Robotics USR5450 Installation Manual page 12

1.1 This Limited Warranty is extended only to the original end-user purchaser (CUSTOMER) and is not transferable.
1.2 No agent, reseller, or business partner of U.S. Robotics Corporation (U.S. ROBOTICS) is authorised to modify the terms of
this Limited Warranty on behalf of U.S. ROBOTICS.
1.3 This Limited Warranty expressly excludes any product that has not been purchased as new from U.S. ROBOTICS or its
authorised reseller.
1.4 This Limited Warranty is only applicable in the country or territory where the product is intended for use (As indicated by
the Product Model Number and any local telecommunication approval stickers affixed to the product).
1.5 U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in workmanship and materials, under
normal use and service, for TWO (2) YEARS from the date of purchase from U.S. ROBOTICS or from its authorised reseller.
1.6 U.S. ROBOTICS sole obligation under this warranty shall be, at U.S. ROBOTICS sole discretion, to repair the defective prod-
uct or part with new or reconditioned parts; or to exchange the defective product or part with a new or reconditioned prod-
uct or part that is the same or similar; or if neither of the two foregoing options is reasonably available, U.S. ROBOTICS
may, at its sole discretion, provide a refund to the CUSTOMER not to exceed the latest published U.S. ROBOTICS recom-
mended retail purchase price of the product, less any applicable service fees. All products or parts that are exchanged for
replacement will become the property of U.S. ROBOTICS.
1.7 U.S. ROBOTICS warrants any replacement product or part for NINETY (90) DAYS from the date the product or part is
shipped to Customer.
1.8 U.S. ROBOTICS makes no warranty or representation that this product will meet CUSTOMER requirements or work in com-
bination with any hardware or software products provided by third parties.
1.9 U.S. ROBOTICS makes no warranty or representation that the operation of the software products provided with this prod-
uct will be uninterrupted or error free, or that all defects in software products will be corrected.
1.10 U.S. ROBOTICS shall not be responsible for any software or other CUSTOMER data or information contained in or stored on
this product.
2.0 CUSTOMER OBLIGATIONS
2.1 CUSTOMER assumes full responsibility that this product meets CUSTOMER specifications and requirements.
2.2 CUSTOMER is specifically advised to make a backup copy of all software provided with this product.
2.2 CUSTOMER assumes full responsibility to properly install and configure this product and to ensure proper installation, con-
figuration, operation and compatibility with the operating environment in which this product is to function.
2.3 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original purchase receipt from U.S. ROBOTICS
or its authorised reseller) for any warranty claims to be authorised.
3.0 OBTAINING WARRANTY SERVICE:
3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre within the
applicable warranty period to obtain warranty service authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated Proof of Purchase (copy of original pur-
chase receipt from U.S. ROBOTICS or its authorised reseller) to obtain warranty service authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre,
please see the U.S ROBOTICS corporate Web site at: www.usr.com
3.4 CUSTOMER should have the following information / items readily available when contacting U.S. ROBOTICS Technical Sup-
port:
· Product Model Number
· Product Serial Number
· Dated Proof of Purchase
· CUSTOMER contact name & telephone number
· CUSTOMER Computer Operating System version
· U.S. ROBOTICS Installation CD-ROM
· U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service Centre determines the product or
part has a malfunction or failure attributable directly to faulty workmanship and/or materials; and the product is within the
TWO (2) YEAR warranty term; and the CUSTOMER will include a copy of the dated Proof of Purchase (original purchase
receipt from U.S. ROBOTICS or its authorised reseller) with the product or part with the returned product or part, then U.S.
ROBOTICS will issue CUSTOMER a Return Material Authorisation (RMA) and instructions for the return of the product to the
authorized U.S. ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or its authorised U.S. ROBOTICS
Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the authorised U.S. ROBOTICS Return Centre; to
insure the product or assume the risk of loss or damage which may occur in transit; and to use a shipping container equiv-
alent to the original packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned product or part is received as an
authorised return at an authorised U.S. ROBOTICS Return Centre.
4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the Product Model Number and Prod-
uct Serial Number for which the RMA was authorised. The enclosed Proof of Purchase will be inspected for date of pur-
chase and place of purchase. U.S. ROBOTICS may deny warranty service if visual inspection of the returned product or part
does not match the CUSTOMER supplied information for which the RMA was issued.
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