Warranty Claims Process; Warranty Exclusions - Datalogic Gryphon GD44XX Quick Reference Manual

not guarantee, and it is not responsible for, the maintenance of,
damage to, or loss of configurations, data, and applications on the
repaired units and at its sole discretion can return the units in the
"factory default" configuration or with any software or firmware
update available at the time of the repair (other than the firm-
ware or software installed during the manufacture of the prod-
uct). Customer accepts responsibility to maintain a back up copy
of its software and data.

Warranty Claims Process

In order to obtain service under the Factory Warranty, Customer
must notify Datalogic of the claimed defect before the expiration
of the applicable Warranty period and obtain from Datalogic a re-
turn authorization number (RMA) for return of the product to a
designated Datalogic service center. If Datalogic determines Cus-
tomer's claim is valid, Datalogic will repair or replace product
without additional charge for parts and labor. Customer shall be
responsible for packaging and shipping the product to the desig-
nated Datalogic service center, with shipping charges prepaid.
Datalogic shall pay for the return of the product to Customer if
the shipment is to a location within the country in which the Da-
talogic service center is located. Customer shall be responsible
for paying all shipping charges, duties, taxes, and any other
charges for products returned to any other locations. Failure to
follow the applicable RMA policy, may result in a processing fee.
Customer shall be responsible for return shipment expenses for
products which Datalogic, at its sole discretion, determines are
not defective or eligible for warranty repair.

Warranty Exclusions

The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered,
repaired or upgraded by other than Datalogic service per-
sonnel or its authorized representatives;
(ii) any claimed defect, failure or damage which Datalogic
determines was caused by faulty operations, improper
use, abuse, misuse, wear and tear, negligence, improper
storage or use of parts or accessories not approved or
supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of prod-
uct with any other instrument, equipment or apparatus;
(iv) any claimed defect or damage caused by the failure to
provide proper maintenance, including but not limited to
cleaning the upper window in accordance with product
manual;
(v) any defect or damage caused by natural or man-made
disaster such as but not limited to fire, water damage,
floods, other natural disasters, vandalism or abusive
events that would cause internal and external compo-
nent damage or destruction of the whole unit, consum-
able items;
(vi) any damage or malfunctioning caused by non-restoring
action as for example firmware or software upgrades,
software or hardware reconfigurations etc.;
Quick Reference Guide
Datalogic ADC Limited Factory Warranty
35