Troubleshooting Guide - Shark S3973 Series Owner's Manual

Troubleshooting Guide

PROBLEM
The Steam Mop isn't
producing any steam.
The Steam Mop is
producing intermittent
steam.
I can't select a Steam
Setting.
I am getting streaky/
cloudy floors.
POSSIBLE REASONS & SOLUTIONS
The Steam Mop should be securely plugged into an electrical outlet. Check your fuse or
circuit breaker or try a different outlet.
Make sure the water tank is full, the unit is plugged in, and the light around the Steam
Control Button is solid.
If the lights below the Steam Control Button are not illuminated, try a different electrical outlet.
If the lights below the Steam Control Button are blinking, press the Steam Control
Button to select a Steam setting.
If the lights below the Steam Control Button are solid, wait 30 seconds for the unit to warm up.
If after following the above steps the Steam Mop still does not produce any steam, contact
Customer Service at 1-800-798-7398 or consumer-services@sharkninja.com
This is normal—for more consistent steam select the SCRUB setting.
Also make sure the water tank is full.
Make sure the Steam Mop is plugged in and the lights below the Steam Control Button
are solid.
If your Steam Mop is producing steam but the lights below the Steam Control Button
are not lit, call customer service at 1-800-798-7398.
The Dirt Grip pad might be dirty. If it is, flip it over to the clean side or change it
™
entirely. If you washed the Dirt Grip pad with powdered detergent, then it could be
damaged and require replacement.
This could also be an indication of soap or grease residue that has accumulated on the
floor. As the Steam Mop uses only a small amount of water, it may not be enough to rinse
off the accumulation of residue that the steam is bringing to the surface. We suggest
rinsing the floor with nothing but water, letting it dry, and then steam mopping again with a
clean Dirt Grip pad. One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part vinegar
and two parts water* (but DO NOT put vinegar or any other cleaner into the Steam
Mop's water tank.)
*Please consult your flooring manufacturer's care and maintenance instructions before
applying any cleaning products or solutions including vinegar.
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