OBi1000 User Guide Copyright Obihai Technology OBi1000 Series IP Phones OBi1032 / OBi1062 / OBi1022 User Guide Version: 1.1.1 Rev. 2017.01.26 Copyright by Obihai Technology All Rights Reserved...
Copyright Obihai Technology Table of Contents Introduction .......................... 5 OBi Hardware ....................................5 Accessories Available Separately from Obihai ......................9 Other Accessories ..................................9 Connecting the OBi ..................................9 Connecting the Phone to the Network......................... 10 Connecting to the LAN over Wired Ethernet ......................10 Connecting to the WLAN over WiFi ..........................
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OBi1000 User Guide Copyright Obihai Technology Conference Calls ..................................37 Local Mixing/Bridging ............................... 37 External Conference Bridge ............................. 38 Group Paging ..................................... 38 Premium Features at a Glance .................... 40 Busy Lamp Field (BLF) ................................. 40 Call Park and Call Pickup ..............................41 Shared Line Appearance (SLA) and Shared Call Appearance (SCA) .............
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OBi1000 User Guide Copyright Obihai Technology Dialog Boxes ....................................76 Input Dialog ..................................... 76 Dial Dialog ....................................77 Notification/Warning Dialog ............................77 Confirmation Dialog ................................77 Audio Volume Settings ................................. 78 Utility Apps ....................................78 Picture Browser ..................................78 Ringtone Browser ................................. 80 Modifying the Value of a Setting ............................
OBi1000 User Guide Copyright Obihai Technology 1 Introduction The OBi1000 family of IP Phones, including the OBi1032, OBi1062 and OBi1022, support HD Voice with a full-duplex speakerphone, have a high resolution color active-matrix TFT LCD display with a customizable user interface, as well as a large number of fully programmable Feature Keys.
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OBi1000 User Guide Copyright Obihai Technology Figure 1: Front of the OBi1032 IP Phone Figure 2: Front of the OBi1062 IP Phone...
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OBi1000 User Guide Copyright Obihai Technology Figure 3: Front of the OBi1022 IP Phone Figure 4: Rear of the OBi1032 and OBi1062 IP Phones...
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OBi1000 User Guide Copyright Obihai Technology Power Socket (12v DC) Ethernet Switch Port USB Port (Supports POE) Ethernet Passthrough Port Handset Port Figure 5: Rear of the OBi1022 phone Figure 6: OBi1062 with an attached OBi1000e Sidecar (Optional)
OBi1000 User Guide Copyright Obihai Technology Accessories Available Separately from Obihai The OBi supports the following accessories: 12V DC Power Adapter: To power the OBi where Power over Ethernet (PoE) is not available. OBiWiFi USB Adapter: To connect the OBi to a WiFi network.
OBi1000 User Guide Copyright Obihai Technology Connecting the Phone to the Network You must connect the phone to a wired LAN or WiFi network in order to obtain phone service. In most cases your network will require an internet connection and your service provider will set out requirements for the required capacity of your connection to support voice services.
OBi1000 User Guide Copyright Obihai Technology Electronic Hook Switch (EHS) OBi1032 and OBi1062 support professional wireless headsets adhering to the DHSG (Drahtlose Hör-Sprechgarnitur) standard, allowing calls to be answered or dropped by pressing a button on the headset itself instead of using the headset button on the OBi Phone.
OBi1000 User Guide Copyright Obihai Technology Multicast Group Conferences (2 multicast groups can be configured) Built in Auto Attendant with customizable prompts Premium Features Premium features may require support from the Soft Switch or the Service Provider. ...
OBi1000 User Guide Copyright Obihai Technology 2 Using the OBi The OBi has logical areas assigned to different phone functions, helping the user to easily and intuitively operate the device. Each area is controlled or navigated by fixed buttons on the OBi. Figure 7 shows the keys that relate to each part of the OBi Home Screen.
OBi1000 User Guide Copyright Obihai Technology The Home Screen The Home App launches automatically when the phone starts up. The Home App only has one level of screen called the Home Screen that shows the Main Menu of all available OBi Apps. Further information on the apps included with the OBi is available in the section titled “OBi Phone Apps”.
OBi1000 User Guide Copyright Obihai Technology Do Not Disturb: Press once to enable/disable incoming calls. When enabled, the calling party will immediately get a busy tone. Lines: Displays a list of all the available “Lines” (voice services installed on the phone) to let the user select a specific line to make a call.
OBi1000 User Guide Copyright Obihai Technology In this example, the fourth and fifth soft keys are “Transfer” and “Blind Transfer”. When you press the fourth soft key, the currently highlighted function will be executed (“Transfer” in this case). You can use the Up and Down navigation keys to move the highlight to the desired function before pressing the soft key.
OBi1000 User Guide Copyright Obihai Technology Figure 13: Diagram of OBi1062 with OBi1000e sidecar showing the location and types of feature keys A feature key can either be configured Directly on the OBi by pressing and holding the feature key;...
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OBi1000 User Guide Copyright Obihai Technology Table 2: Virtual Line Keys on OBi Phones VLK groups within tabs Tab 1 Tab 2 Tab 3 Tab 4 OBi1032 (12 VLKs): VLK1 – VLK3 VLK4 – VLK6 VLK7 – VLK9 VLK10 – VLK12 OBi1062 (24 VLKs): VLK1 –...
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OBi1000 User Guide Copyright Obihai Technology Figure 14: Tab 3 active with a call in progress on VLK 13, which is the first line key of tab 3 on the OBi1062. Note the active VLKW is highlighted and the icon...
OBi1000 User Guide Copyright Obihai Technology Every feature key has a corresponding Feature Key Item that can be viewed on screen. The easiest way to view the feature key item is by pressing and holding down the corresponding feature key until the item appears on the screen.
OBi1000 User Guide Copyright Obihai Technology bound to OBiTALK and inactive; line key 2 is unbound and actively handling a call via SP1, while call keys 3 through 5 are all inactive, unbound and available for calls. Programmable Keys (PKs) Programmable keys are feature keys that can be assigned an array of functions but cannot be assigned the call function.
OBi1000 User Guide Copyright Obihai Technology For OBi1022, there is only one programmable key, located right underneath the five line keys on the right. By default, the key is programmed to be the “Next Tab” key, and will also light up red when there is voice mail.
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OBi1000 User Guide Copyright Obihai Technology Busy: at least one active call Idle: no calls Call parked (against the monitored extension) Offline: the monitored extension is down VLKW shows the bound service name and the monitored extension (or DID number, or account user name).
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OBi1000 User Guide Copyright Obihai Technology State. The LED turns red if there is a least one call in the Holding State, or turned off if there are no holding calls. This function cannot be bound to a specific voice service.
OBi1000 User Guide Copyright Obihai Technology The Status Bar The status bar at the top of the screen shows the current time and date on the left, and the current active VLK tab on the right. In the middle are miscellaneous indicators showing the current status of the phone: Table 4: Icons shown in the status bar and their meanings Shows the strength of the WiFi connection if WiFi is enabled and connected.
OBi1000 User Guide Copyright Obihai Technology 3 Making and Receiving Calls Current Calls App The Current Calls App is for managing calls currently in progress on the phone. The calls app starts automatically when a call is added in the following scenarios: ...
OBi1000 User Guide Copyright Obihai Technology Call States As a call progresses from beginning to end, it goes through a number of defined stages known as Call States. The following call states are defined for calls on the OBi: Table 5: List of all call states...
OBi1000 User Guide Copyright Obihai Technology Figure 19: GUI screen showing a Dial Dialog during off-hook dialing with the handset. Note the handset icon in the status bar. It is possible that the handset is not resting on the cradle while the phone is idle (i.e. with 0 calls). In such a case the user may toggle the hook switch (the button the handset rests on in its cradle) to start the dial tone on the handset.
OBi1000 User Guide Copyright Obihai Technology On-hook Dialing (Predial) The previous off hook dialing methods start the dial tone when the user lifts the handset, or activates the speakerphone or headset, before entering the target number. On-hook dialing is when a number is dialed without invoking the dial tone.
OBi1000 User Guide Copyright Obihai Technology from that speed dial key. To call from a speed dial key, simply press and release the feature key. The following displays the speed dial configuration screen (using VLK23 on an OBi1062). Figure 22: Speed dial configuration User can also select the Phone Book option to assign a number directly from a Phone Book entry in the contacts app instead of manually entering a name and number for the speed dial.
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OBi1000 User Guide Copyright Obihai Technology All these parameters can be configured via the ne Native Web Portal (NWP). Selecting a line explicitly Alternatively, the user may select the line to use explicitly by Pressing an available call key that is bound to the desired line. This can be done during off-hook dialing when invoking dial tone or on-hook dialing when initiating the call.
OBi1000 User Guide Copyright Obihai Technology OBiBT OBiTALK During on hook dialing, use the “Switch Line” soft key to cycle through the available lines. When the user selects a line to direct a call, that call may not always be directed via the selected line. After applying the Digitmap and OutboundCallRoute to the dialed number, it may be the case that the line to use is different to the line the user selected.
OBi1000 User Guide Copyright Obihai Technology Turn off the Speakerphone, if Speakerphone is being used Turn off the headset, if headset is being used The hanging up action ends all calls in the following states: Dialtone, Dialing, Trying, Peer Ringing, Ended. Calls in other states are unaffected.
Managing Multiple Calls with the Calls App The OBi1000 series supports as many calls as the number of call keys defined on the phone. Since a call key may only be defined on a VLK, this call limit is 12 calls on the OBi1032, 24 on the OBi1062 and 10 on the OBi1022.
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OBi1000 User Guide Copyright Obihai Technology To transfer a call, the user must first identify the call to transfer by highlighting the corresponding entry in the call list from the calls app. Hence the calls app must be running and active on screen. The call must also be in a transferrable state, which is either the Connected or Holding state.
OBi1000 User Guide Copyright Obihai Technology the call to reconnect with the transferee party. If the transfer operation eventually fails after completion (from the user's perspective), the original call with the transferee cannot be restored. Call Forwarding OBi phones support three styles of call forwarding: 1.
OBi1000 User Guide Copyright Obihai Technology CallForwardOnNoAnswerEnable CallForwardOnNoAnswerNumber CallForwardOnNoAnswerRingCount Per-Service Call Forward To configure all forms of per-service call forwarding, use the Phone Native Web Portal (NWP) to configure the appropriate parameters in the “Calling Features” section of the relevant service (e.g. SP1 Service) under “Voice Services”:...
OBi1000 User Guide Copyright Obihai Technology Figure 29: A locally-mixed conference call in progress There are two ways to add a third remote party, either make a new call to the target party or answer a new incoming call from another remote party.
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OBi1000 User Guide Copyright Obihai Technology 3. If the “clamp-on” option is enabled by the admin, you can enable clamp-on so that you can continue to talk without needing to keep the key pressed down. To enable clamp-on, after joining press and release the key quickly and the LED will change (blinking slowly in red) to indicate that clamp-on is enabled 4.
OBi1000 User Guide Copyright Obihai Technology 5 Premium Features at a Glance The features in this section have special requirements on the soft switch or PABX that provides the services. The availability and operation of these features may depend on the particular service provider soft switch or office PABX in use and how it is set up.
OBi1000 User Guide Copyright Obihai Technology Call Park and Call Pickup Call Park and Call Pickup (Call Retrieval) are complimentary operations very much like call hold and call resume, except the pickup (vs. resume) operation can be carried out at extensions other than the one that parks (vs. holds) the call.
OBi1000 User Guide Copyright Obihai Technology Shared Line Appearance (SLA) and Shared Call Appearance (SCA) A Shared Line is a service account or extension that is installed on a group of phones, such that if any phone is using that extension, other sharing phones will be notified. There can be multiple simultaneous calls on a shared line. The maximum allowed simultaneous calls on a shared line will typically be fixed.
OBi1000 User Guide Copyright Obihai Technology the function “Auto Answer On/Off” to give the user an easy way to disable auto-answering intercom calls in case they do not want to be interrupted. If Auto-Answer is turned off, the intercom call will be presented to the called phone as a call and the phone will ring normally.
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OBi1000 User Guide Copyright Obihai Technology Figure 30: A Buddy List filtered by the “All” Group Filter In addition to showing the buddy list as described above, the user has the option to set their own presence and status as seen by other users of the same XMPP service. The user sets their presence status by pressing the “MyPresence”...
OBi1000 User Guide Copyright Obihai Technology Figure 32: Setting my status from the GUI Note that whenever the phone is in use (i.e., off-hook), the phone automatically sets the user status to “On the phone”, with presence = DND. It restores to the last user set presence and status when the phone returns to idle.
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OBi1000 User Guide Copyright Obihai Technology Enterprise Enterprise Common Personal The network directory is downloaded once when the app is launched. The user may force a download after the app has launched by pressing the “Refresh” or “Refresh All” soft key. There is a “Search” function where the user can enter a search string of a name pattern (such as Obi*) and submit it to the server.
OBi1000 User Guide Copyright Obihai Technology Call Recording Controls Some soft switch platforms (such as BroadSoft) support call recording features during a call. When the feature is available, the phone shows one of the following call recording states in the call items of the Current Calls App:...
OBi1000 User Guide Copyright Obihai Technology Customer Originated Call Trace An agent can start a call trace upon request by the caller during the call by pressing the “Trace” soft key, which is available when the call is in the Connected State.
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OBi1000 User Guide Copyright Obihai Technology When the phone starts up, it loads the latest settings for the respective features from the server (the Soft Switch or PABX). When a setting is changed by the user, the phone automatically syncs back the new value with the server and the server then normally sends down the latest setting.
6 OBi Phone Apps The functionalities of the OBi1000 series phones are organized into OBiPHONE Apps. Most Apps are launched from the Home Screen. Each App is manifested as one or more levels of GUI screens. The first level, or landing screen, is the screen that shows when the app is launched and will typically contain the base functionality of the app.
OBi1000 User Guide Copyright Obihai Technology The following is a list of all settings categories: Table 8: List of all settings categories Settings Category Summary Information Network – Current IP Address Everything that is related to the Ethernet connection WiFi –...
OBi1000 User Guide Copyright Obihai Technology Table 9: Entries under Network Settings Network Setting Description Example Values SW Port Status Status of the Ethernet Switch (SW) port SW Port Speed Setting Allow the speed/duplexity of the SW port to be set manually...
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OBi1000 User Guide Copyright Obihai Technology Figure 36: WiFi Setup screen Available Soft Key Options: Scan: Start a WiFi Scan of access points that are in range Add: Manually add an access point Table 10: Entries under WiFi Settings...
OBi1000 User Guide Copyright Obihai Technology Figure 37: WiFi Scan screen Available Soft Key Options: Rescan: Refresh the wireless network scan results Connect: Connect to the highlighted AP. A dialog box then pops up to let user enter the password to...
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OBi1000 User Guide Copyright Obihai Technology 3. On the mobile phone, go to Bluetooth setup and you will see “OBiPhone xxx” (where xxx is the last 3 digits of your OBi number). Select this device to connect to the OBi.
OBi1000 User Guide Copyright Obihai Technology Figure 41: Bluetooth Setup screen when in “Pair with Headset” mode 3. If the headset is not in the device list, press “Scan” to scan for nearby Bluetooth headsets. Once the scanning process finishes, the device list will be updated and you can use the “Connect” key to pair and connect with the target headset.
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OBi1000 User Guide Copyright Obihai Technology Available soft key options: Explore: Explore the file system of the selected storage device Eject: Eject the connected USB drive so it can be unplugged safely Storage Setting Description Example Values Device Select the storage device to explore using the >...
OBi1000 User Guide Copyright Obihai Technology Figure 45: You can only copy items to the "Internal" drive Now navigate to the location where you wish to paste the item. For example, you would want to navigate to (and then open) the folder called “backgnd” before pasting your custom wallpaper for use on the OBi Phone. If you are copying an audio file (a “WAV”...
OBi1000 User Guide Copyright Obihai Technology Figure 47: The ringtone browser Inside the ringtone browser, you can highlight a selection and use “Play” to sample the tone. Which Ringtone will play? If there is per-contact ringtone (setup via the Contacts App) and there is a call from that contact, the per-contact ringtone will play;...
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OBi1000 User Guide Copyright Obihai Technology Portal (NWP) – by default this is admin for both username and password. The user will be prompted to enter this password in order to see the settings. The first level of Voice Services settings is a list of sub-categories within the...
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OBi1000 User Guide Copyright Obihai Technology Not used if Signaling is Google Voice OutboundProxy The SIP Outbound Proxy Server (name or IP address). Not used if Signaling is Google Voice OutboundProxyPort The listening port at the SIP Outbound Proxy Server. Not used if...
OBi1000 User Guide Copyright Obihai Technology service. AnnonymousCallBlockEnable Enable/Disable Anonymous Call Block feature for incoming calls on Disabled this service only. Not used if Signaling is Google Voice AnnonymousCallEnable Enable/Disable Anonymous Call feature for outgoing calls on this Disabled service only.
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OBi1000 User Guide Copyright Obihai Technology...
OBi1000 User Guide Copyright Obihai Technology Sidecar 1 and 2 There are 16 items per Sidecar list; one for each Sidecar key. The contents for each are similar to those in the Line Keys. By default, all sidecar keys are assigned for speed dial, and can be directly modified via this screen.
OBi1000 User Guide Copyright Obihai Technology Web Server Port The NWP listening port Web Admin Password The admin password to access the NWP as the admin ***** (with the username admin) Web User Password The user password to access the NWP as the user (with...
OBi1000 User Guide Copyright Obihai Technology Call History App The Call History App contains 4 call history listings, as shown in the following picture: Figure 54: Call history app listing call types The four types of call history are: ...
OBi1000 User Guide Copyright Obihai Technology Contacts App Below is a sample screen of the Contacts App. It has three tabs on the top that may be selected using the left/right navigation keys. Figure 56: Contacts app main screen Phone Book Tab The options under the Phone Book tab are: ...
OBi1000 User Guide Copyright Obihai Technology Fields Tab Under the “Fields” tab is a list of phone book fields that can be included/excluded from the phone book display. Here is a sample screen of the available fields: Figure 58: Fields tab showing available user-selectable fields...
OBi1000 User Guide Copyright Obihai Technology Editing Individual Contacts The user highlights an entry under the Phone Book tab and presses the Enter/OK key to view or edit the details of the selected entry. Only the fields that are enabled under the Fields tab are shown, as seen in the following picture:...
OBi1000 User Guide Copyright Obihai Technology Preferences App Figure 61: Main screen of Preferences App Table 15: Settings that can be changed using the Preferences App Preferences Description Default Value Language On screen language. Currently supported: US, UK, Spanish and French.
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OBi1000 User Guide Copyright Obihai Technology Screen Saver Type Choices are: Slide show, User Pictures Only, Specified URL Only, Turn Off Display. Slide Show Require Passcode On Wake Up Disabled Wake Up Passcode ***** Screen Saver Show Custom If enabled, an overlay graphics consisting of time and date will be shown when the screen...
OBi1000 User Guide Copyright Obihai Technology 447643028 \h \* MERGEFORMAT Group Paging. Join Page Group 1 Disabled Group Paging Join Page Group 2 Disabled Group Paging Ringer Volume 0 to 15. If 0, the ringer is off. Speakerphone Volume Speakerphone Mic Gain...
OBi1000 User Guide Copyright Obihai Technology Figure 62: Skin "Tomáš" with "Home App Columns" set to 2 Figure 63: Skin "Colorful" Figure 64: Skin "Ulrik" Pack Calls On Display With “Pack Calls On Display” enabled, the call information window for multiple calls are each shown in its entirety,...
OBi1000 User Guide Copyright Obihai Technology Figure 65: Two calls with "Pack Calls On Display" enabled With “Pack Calls On Display” disabled, the windows are stacked on top of each other, with only the highlighted call shown in its entirety: Figure 66: Two calls with "Pack Calls On Display"...
OBi1000 User Guide Copyright Obihai Technology a passcode (“Wake Up Passcode”) to unlock the phone when the phone wakes up, by enabling “Require passcode on Wake Up”. There are primarily two types of screen savers: slide show and display off. With slide show, one can choose to use all pictures stored on the phone, or to involve user uploaded pictures only (copied from a USB flash drive using the Storage app).
OBi1000 User Guide Copyright Obihai Technology Table 16: Entries under Product Information Product Information Example Values Model OBi1062 Serial Number 88K01NA00ZK1 OBi Number 600 651 103 MAC Address 009C ADEE 1234 Software Version 5.0.0 (Build: 3352.1311) Hardware Version Customization Status...
OBi1000 User Guide Copyright Obihai Technology The user can cancel the input operation by pressing the back key. In many cases, the user can also press the OK key to accept the current input. Dial Dialog This is a special input dialog for the user to dial a number; it has all the elements of a generic input box. There are two flavors of dialing: ...
OBi1000 User Guide Copyright Obihai Technology user can press OK to confirm or cancel to abort. User may also press the back key or the Home key to cancel the operation. Figure 73: Display of confirmation dialog Audio Volume Settings Audio Volume Adjustment is a special app that is invoked automatically anytime the user presses the Volume Up or Volume Down Key.
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OBi1000 User Guide Copyright Obihai Technology Figure 75: Picture browser utility app for background images The same picture browser when invoked from the Contacts App to choose an ID photo for a contact is shown below: Figure 76: Picture browser utility app for contact photos Adding a Background Picture to the Phone You can select the background picture to show on the phone using the User Preferences App.
OBi1000 User Guide Copyright Obihai Technology Ringtone Browser This app allows the user to select a ringtone from a list of ringtone files stored in an internal folder. The “Play” soft key allows one to sample the highlighted file. Figure 77: Ringtone browser Adding a Ringtone File to the Phone You can select the default ringtone by using the User Preferences App.
OBi1000 User Guide Copyright Obihai Technology Choose Among Multiple Choices User selects a value from a number of choices by cycling through the choices. For example, ITSP Profile (choices are A, B, C, D, E, and F) is a setting of this type ...
Copyright Obihai Technology 7 Overview of Administrative Features The OBi1000 Series phones have a rich set of features to support local and remote device administration and provisioning. Phone administration is a subject that is discussed at great length in the OBi1000 Administrator Guide.
It may be required to occasionally update the firmware on your phone in order to receive new features, feature enhancements, and bug fixes. The OBi1000 series phones are designed to make firmware update a simple task from the user's perspective. It can be as simple as pressing a few buttons or fully automated with no user involvement at all.
OBi1000 User Guide Copyright Obihai Technology You should not power off the phone until the update is completed and the phone rebooted automatically immediately after. From the Phone Native Web Portal To use this method, you must first download the firmware file from OBITALK.COM and store it on your computer.