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Swann PLATINUM HD Instruction Manual

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PLATINUM HD
Network Video Recorder
INSTRUCTION MANUAL
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Summary of Contents for Swann PLATINUM HD

  • Page 1 PLATINUM HD Network Video Recorder INSTRUCTION MANUAL...

  • Page 2: Important Information

    Only a select pose, it is the buyer’s responsibility to be aware of all applicable laws number of staff at Swann Technical Support Telephone Helpdesk can and regulations that prohibit or limit the use of cameras and to comply assist.

  • Page 3: Table Of Contents

    Contents Important Information Record: Manual Playback Contents Main Menu Playback: Normal Menu Layout Playback: Event Camera Configuration Playback: Tag Record: Parameters (Record) Export Record: Parameters (Substream) Export: Normal Camera: Image (Image Settings) Export: Event Configuration Camera: OSD Camera: Video Tampering Configuration: General: General Camera: Video Loss Configuration: General: DST Settings...
  • Page 4 Contents (continued) Configuration: Live View: General Configuration: Live View: View Configuration: Exceptions Configuration: User System Maintenance HDD: General HDD: Advanced System Maintenance: System Info System Maintenance: Log Information System Maintenance: Import/Export System Maintenance: Upgrade System Maintenance: Default System Maintenance: Net Detect System Maintenance: HDD Detect Warranty Information Helpdesk/Technical Support...

  • Page 5: Main Menu

    Main Menu The Main Menu is where you control the various actions and options that are available on the NVR. You can also access previously recorded video for playback and to export to a USB flash drive or portable hard drive.

  • Page 6: Menu Layout

    Menu Layout To access the Main Menu, right-click the mouse then select “Menu”. Hover mouse cursor over each button to display a description. To exit the Main Menu click To shut down or reboot the NVR, or sim- “Exit” or right-click the ply log out of the user account you’re mouse.

  • Page 7: Camera Configuration

    Camera Configuration The camera configuration op- 12-15-2014 Mon 10:30:15 tions are available in the “Re- cord” and “Camera” menus that Camera 1 are accessible from the Main Menu. You can change the res- olution and bitrate settings as well as the image settings for brightness and contrast.

  • Page 8: Record: Parameters (Record)

    Record: Parameters (Record) The parameters func- tion allows change the resolution and bitrate for each camera connected. By default the resolution is set to 2048 x 1536 at 15fps which fits in with the capabilities of the provided cameras. You also have the option of setting the resolution to 720P or 1080P.

  • Page 9: Record: Parameters (Substream)

    Record: Parameters (Substream) The substream menu gives you control on how video is streamed to your mobile device or computer using the SwannView Plus app and Windows software. You can change the resolution and bitrate if you’re having issues streaming the live view from your NVR.

  • Page 10: Camera: Image (Image Settings)

    Camera: Image (Image Settings) You can use the var- ious image settings available to help fine- 12-15-2014 Mon 10:30:15 tune your motion de- tection sensitivity. At night, images that you see from the camera Camera 1 may seem to flicker or have increased noise.

  • Page 11: Camera: Osd

    Camera: OSD 12-15-2014 Mon 10:30:15 Camera 1 Camera: Select a camera that you would like to edit. Use the “Copy” function to apply these settings to the other cameras. Camera Name: Select a name for the camera you’ve selected. It can be Don’t forget to click “Apply”...

  • Page 12: Camera: Video Tampering

    Camera: Video Tampering Any security system can be vulnerable to attack or image fail- 12-15-2014 Mon 10:30:15 ure. Tamper proofing can be used in sce- narios where someone may cover up the cam- Camera 1 era’s field of view or if they are attempting to tamper with the video signal.

  • Page 13: Camera: Video Loss

    Camera: Video Loss Video loss is regarded as a potential alarm event and is considered 12-15-2014 Mon 10:30:15 to occur any time the NVR doesn’t receive an active video signal on any of its inputs. When Camera 1 an input has no incom- ing video signal, a “NO LINK”...

  • Page 14: Camera: Privacy Mask

    Camera: Privacy Mask A privacy mask can be used if you want to ob- scure part of your im- 12-15-2014 Mon 10:30:15 age. You can also use this option to minimize false triggers for mo- tion detection. You can Camera 1 define up to four areas per camera to mask.

  • Page 15: Camera: Motion

    Camera: Motion Whether you’re waiting for an expected event, hoping you don’t spot 12-15-2014 Mon 10:30:15 an unwelcome visitor, or just curious about what happens when you’re not around, mo- Camera 1 tion detection can be configured to alert you and record video only when it detects mo- tion.

  • Page 16: Motion Detection Tips

    Motion Detection Tips Motion detection is an essential part of your security system, because it’s the main method that detects when someone is in your home when they shouldn’t be. When motion has been detected by a camera, a signal is sent to your NVR, alerting you to a potential threat in your home. It does this in several ways such as activating its internal buzzer, sending an email and sending an alert to your smartphone or tablet.

  • Page 17: Camera: Ip Camera & Ip Camera Import/Export

    In most circumstances, this function and its subsequent sub-menu will not be needed for general use of the NVR, however one of our Swann technical help staff may ask you to access this if you call for assistance.

  • Page 18: Camera: Poe Information

    Camera: PoE Information This function provides you with a real-time power status of each cam- era connected to the NVR. The NVR is designed to provide more than enough power for each PoE port. Please note, if you have the 16-channel NVR, ports 9 to 16 require a sep- arate power supply (not supplied) for each camera connected.

  • Page 19: Camera: Vca

    Camera: VCA 12-15-2014 Mon 10:30:15 Camera 1 The Camera: VCA function is not compatible with the cameras that are provided with the NVR and therefore cannot be used. Click the “Back” button to go back to the Main Menu.

  • Page 20: Recording Configuration

    Recording Configuration The recording configuration op- tions are available in the “Re- cord” menu that is accessible from the Main Menu. From here you can access and change the recording schedule (current default is 24/7 motion detec- tion recording) for each camera connected as well as enabling a schedule when holidays are taken.

  • Page 21: Record: Schedule

    Record: Schedule By default, a motion detection schedule has been enabled for each connected cam- era. You can however change the schedule according to what fits in with your needs. The schedule is presented as a 24 hour 7 days a week grid and is colour coded to represent the event type.

  • Page 22: Record: Advanced

    Record: Advanced With the overwrite function enabled, the NVR will record over previously saved files stored on the hard drive. The NVR will always record over the oldest files on your hard drive first. It’s advisable to leave this function enabled as the NVR will always be able to record events as they happen.

  • Page 23: Record: Holiday

    Record: Holiday There are times when you don’t want the NVR to record using its normal recording schedule. Perhaps you require it to record more, or less, or just at different times. The holiday function allows you to define periods of time where the NVR will employ an alterna- tive recording mode.

  • Page 24: Record: Manual

    Record: Manual manual record function allows you to override any default recording schedules in place. The record- ing schedule for each camera connected can be changed. The green “ON” button indicates that each camera has a recording schedule enabled. The red “ON” button indicates that each camera has no recording schedule enabled and the yellow “ON”...

  • Page 25: Playback

    Playback 11-11-2014 Tue 06:16:32 The playback function gives you the ability to search and play previously recorded videos that are stored on the NVR’s hard drive. You have the choice of selecting either normal play- back or event playback. You can also add tags to your videos and 11-11-2014 Tue 00:07:28 then do a search on those tags.

  • Page 26: Playback: Normal

    Playback: Normal Normal playback gives Select from one or more you the ability to play camera(s) that 11-11-2014 Tue 06:16:32 video from one or more would like to display for camera(s) on a given playback. day. The blue segments timeline (underneath the video) indicate a motion event.

  • Page 27: Playback: Event

    Playback: Event Event playback gives Select from one or you the ability to search more camera(s) that 11-11-2014 Tue 00:07:28 for video footage that you would like to search has a motion event over on. Select a start time a set period of time. &...

  • Page 28: Playback: Tag

    Playback: Tag Tag playback will isolate Select from one or events based on the more camera(s) that 11-11-2014 Tue 17:11:07 information that you would like to search has been applied to on. Input the tag name a particular video. In (be careful as it is case both normal and event sensitive), select a start...

  • Page 29: Export

    Export The export function gives you the ability to save important events to a USB flash drive or portable hard drive (both FAT32 and NTFS file systems are sup- ported). As the “Overwrite” op- tion is enabled by default (see page 21), it’s important to back- up these important events be- fore they are overwritten.

  • Page 30: Export: Normal

    Export: Normal IP Camera: Select one or more cameras to search on. Double-click a file to play. Record Mode: The record mode is “Normal” and cannot be changed. Use the checkbox to select files that you want to export. Record Type: Select the type of video that you would like to export.

  • Page 31: Export: Event

    Export: Event The export event function works in the same way as the export normal You have the choice of exporting a video file or player program. You option, but is specific for exporting motion events. can use the player program to play the video file on your computer. Major Type: Leave this on “Motion”.

  • Page 32: Configuration

    Configuration The configuration options give you complete control on how the NVR is configured and how it operates. Some of the op- tions such as screen resolution, time zone, email configuration, password creation and Daylight Savings are setup during the setup wizard, so they won’t be covered in great detail here.

  • Page 33: Configuration: General: General

    Configuration: General: General The settings for lan- guage, resolution, time zone, system date & time and Daylight Savings (DST) are set- up during the setup wizard. System Time: Language: The language that the NVR’s menus, alerts and other com- You can manually set the time if it is incorrect. munications will use.

  • Page 34: Configuration: General: Dst Settings

    Configuration: General: DST Settings Enable DST: Enable this setting if you would like the NVR to adjust the time when Daylight Savings time begins. From/To: Here you can define when Daylight Savings applies to your location. There are many different standards for DST which can vary dramatically even in the same time zone, so you’ll need to tell the NVR when it applies to you.

  • Page 35: Configuration: General: More Settings

    Configuration: General: More Settings Device Name: The name that the NVR considers to be its own and what it will use to register an IP address with your router. You can change this to something more relevant or leave the default name. Device No.: The internal device number of the NVR.

  • Page 36: Configuration: Network: Extranet Access

    Configuration: Network: Extranet Access Prior to developing our SwannView Link P2P technology, our Swan- nDNS service was used to connect to your NVR remotely. This service is still active and we recommend creating an account as a means of backup. For now, ignore the “Current State: ERROR”...

  • Page 37: Configuration: Network: General

    Configuration: Network: General Network configura- tion is not required when using Swann- Link P2P for local or remote access. All that is required is a physi- cal connection to your router or wireless ac- cess point. Most of the settings here are recommended for ad- vanced users only.

  • Page 38: Configuration: Network: Pppoe

    Configuration: Network: PPPOE PPPOE is an advanced protocol that allows the NVR to be more directly connected via a DSL modem. This is an option for advanced users only. Username: Enter the username for your DSL account provider. Password: Enter the password for your DSL account provider. Don’t forget to click “Apply”...

  • Page 39: Configuration: Network: Ntp

    Configuration: Network: NTP The NTP (Network Time Protocol) function allows the NVR to automat- ically sync its clock with an on-line server, which gives it the ability to constantly have an accurate time setting. Obviously this is very impor- tant for a security system and is enabled by default. We don’t recom- mend changing any of the default settings.

  • Page 40: Configuration: Network: Email

    Configuration: Network: Email As you would have configured an email account for the NVR during the setup wizard, an explanation of the various functions available will not be covered here. However, there are two options that were not available to select in the setup wizard. Enable Attached Picture: When enabled, the NVR will attach three small images to each email alert (where applicable).

  • Page 41: Configuration: Network: Snmp

    Configuration: Network: SNMP SNMP (Simple Network Management Protocol) is an Internet protocol for managing devices over an IP network. It is mainly used in network management systems to monitor network attached devices. For the day-to-day function of the NVR, SNMP is not required to be enabled. Click the “Back”...

  • Page 42: Configuration: Network: Nat

    Configuration: Network: NAT UPnP is enabled by default and in most circumstances there is no need Server Port: This is the internal port that the NVR will use to send infor- to change the settings here. The following is for advanced users only. mation through.

  • Page 43: Configuration: Network: More Settings

    Configuration: Network: More Settings Alarm Host IP: This feature is not supported by this NVR. Alarm Host Port: This feature is not supported by this NVR. Any changes to the “Server Port”, “HTTP Port” and “RTSP Port” on the previous tab will be reflected here. Don’t forget to click “Apply”...

  • Page 44: Configuration: Rs-232

    Configuration: RS-232 As the NVR does not have a RS-232 port, this feature is not supported. Click the “Back” button to go back to the Main Menu.

  • Page 45: Configuration: Live View: General

    Configuration: Live View: General Video Output Interface: As the NVR has a VGA and HDMI output, this Full Screen Monitoring Dwell Time: The time in seconds to display an cannot be changed. alarm event screen. Live View Mode: 2 x 2 is the default mode and will display up to 4 video Don’t forget to click “Apply”...

  • Page 46: Configuration: Live View: View

    Configuration: Live View: View On this tab, you can change the display order of each camera connected. change depending on which Live View mode you have selected. Select an available viewing window on the right-hand side. Don’t forget to click “Apply” to save settings. Double-click one of the available camera slots on the left-hand side Click the “Back”...

  • Page 47: Configuration: Exceptions

    Configuration: Exceptions An exception is any deviation from the NVR’s normal behaviour. The NVR Network Disconnected: This will occur if the NVR has difficulty con- can alert you in multiple ways. necting to the Internet. Enable Event Hint: IP Conflicted: When an event occurs, a message will appear on- This will occur if the NVR detects another device on the screen.
  • Page 48 Configuration: Exceptions (continued) Alert CMS Software: This will alert the SwannView Plus Windows soft- ware installed on your computer. Send Email: The NVR will send an email alert when the event type oc- curs. Trigger Alarm Output: This feature is not supported by this NVR. Don’t forget to click “Apply”...

  • Page 49: Configuration: User

    Configuration: User We recommend enabling password protection for the admin account as it has access to all aspects of the NVR’s operation. Click “Edit” to change the password. Input your old password, enable “Change Password” and then input your new password. Click “OK” to save.

  • Page 50: System Maintenance

    System Maintenance System maintenance gives you an overview of the various set- tings and options that have been selected for the NVR to func- tion. Each action that the NVR performs as well as events de- tected are logged, which you can search, view and export.

  • Page 51: Hdd: General

    HDD: General The HDD function al- lows you to initialize the hard drive inside the NVR. Initializing will format the drive and erase any data that is on there. You also have the option of adding a NAS (network attached storage) de- vice that the NVR can record to.

  • Page 52: Hdd: Advanced

    HDD: Advanced The advanced functions allow you to configure a quota on the hard drive Record on HDD Group: In group mode select which camera is allocated for each camera that is connected to the NVR. Each camera can be al- to hard drive 1 or 2 (if you have multiple hard drives installed).

  • Page 53: System Maintenance: System Info

    In most circumstances, the information here and in the subsequent sub-menus will not be needed for general use of the NVR, however one of our Swann technical help staff may ask you to access this if you call for assistance.

  • Page 54: System Maintenance: Log Information

    System Maintenance: Log Information Each action that the NVR performs as well as events detected are logged, Select your hard drive then click the “Export” button. which you can search, view and export. Select “USB1-2” to gain access to the front USB port, select a save Set the log search conditions to refine your search including the start location then click “Export”...

  • Page 55: System Maintenance: Import/Export

    System Maintenance: Import/Export This particular function allows you to import or export your current con- figuration settings. This will come in handy as it will save you time con- figuring the NVR after performing a factory reset. To export a config file select “USB1-2” to gain access to the front USB port, select a save location then click “Export”.

  • Page 56: System Maintenance: Upgrade

    System Maintenance: Upgrade When new firmware is released, you can use this function to install the upgrade. Local Upgrade: The firmware will be updated locally using a USB flash drive or hard drive. Select “USB1-2” to gain access to the front USB port, select the location of the file then click “Upgrade”.

  • Page 57: System Maintenance: Default

    System Maintenance: Default This functions allows you to factory reset the NVR in case of error. There are two options available. The first option will reset all parameters including network and user settings. The second option will reset all parameters except network and user settings.

  • Page 58: System Maintenance: Net Detect

    System Maintenance: Net Detect This function allows you to check network traffic and to obtain real-time information from the NVR such as network detection, network status and sending and receiving network traffic. Click the “Back” button to go back to the Main Menu.

  • Page 59: System Maintenance: Hdd Detect

    In most circumstances, the information here and in the subse- quent sub-menu will not be needed for general use of the NVR, however one of our Swann technical help staff may ask you to access this if you call for assistance.

  • Page 60: Warranty Information

    You must present your receipt as proof of date of purchase for warranty validation. Any unit which proves defective during the stated period will be repaired without charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for all freight charges incurred to send the product to Swann’s repair centres.

  • Page 61: Helpdesk/Technical Support

    Helpdesk/Technical Support Technical Support E-mail: tech@swann.com Telephone Helpdesk USA Toll Free 1-800-627-2799 USA Parts & Warranty 1-800-627-2799 (M-F, 9am-5pm US PT) AUSTRALIA 1300 138 324 NEW ZEALAND Toll Free 0800 479 266 0808 168 9031 M7090200115E | © Swann 2015...

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