Internal Use Only Website http://biz.lgservice.com 3D Blu-ray / DVD Home Theater System SERVICE MANUAL MODEL: BH5140S (BH5140S, S54S1-S, S54T1-W) CAUTION BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS” IN THIS MANUAL. P/NO : AFN75994442 FEBRUARY, 2014...
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CONTENTS SECTION 1 ..SUMMARY SECTION 2 ..ELECTRICAL SECTION 3 ..CABINET & MAIN CHASSIS SECTION 4 ..MT8560 F/E LOADER PART SECTION 5 ..REPLACEMENT PARTS LIST...
When servicing this product, under no circumstances should the original design be modified or altered without permission from LG Corporation. All components should be replaced only with types identical to those in the original circuit and their physical location, wiring and lead dress must conform to original layout upon completion of repairs.
SERVICING PRECAUTIONS CAUTION: Before servicing the BD-HTS covered by this ser- Electrostatically Sensitive (ES) Devices vice data and its supplements and addends, read and follow Some semiconductor (solid state) devices can be damaged the SAFETY PRECAUTIONS. easily by static electricity. Such components commonly are NOTE: if unforeseen circumstances create conflict between called Electrostatically Sensitive (ES) Devices.
INITIAL SYSTEM SETUP When you turn on the unit for the fi rst time, the initial setup wizard appears on the screen. Set the display language and network settings on the initial setup wizard. 1. Press (POWER). After verifying the test tone signals, press ENTER The initial setup wizard appears on the screen.
HIDDEN KEY MODE HIDDEN MODE AVAILABLE STATUS ENTRANCE KEY EXIT KEY DISPLAY PAUSE or HOME SYSTEM DISPLAY SYSTEM (NO DISC||OPEN)&& 1 + 3 + 9 + 7 + 1 +3 + 9 ※ ‘Pause’ Key INFORMATION INFORMATION (Highlight on 16:9 Full) + ENTER or MP2 FACTORY RESET (KEY, VERSION)
FIRMWARE UPDATE GUIDE 1. COPY AN UPDATE FILE TO A MEDIA (USB OR CD-ROM) Update File Name: LG_HB_9000M60.ROM 1) An update fi le have to be copied onto the root of fi le system. 2) USB and CD-ROM are able to use fi rmware update. <...
2. UPDATE FIRMWARE 1) Insert USB or CD-ROM which has an update fi le. 2) OSD responds to the insertion event. 3) OSD is shown as below. < Firmware Update OSD > OSD contents: Front Panel contents:...
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3. DURING UPDATING 1) Progressive bar is shown on the update time repeatedly. 2) Tray is opened. Front Panel contents: 4. AFTER UPDATE COMPLETE 1) Power off / on automatically after update complete. 2) Tray will be closed.
NETWORK SOFTWARE UPDATE You can update the software by connecting your unit directly to the software update server. Confi guring Network Settings To update the software by connecting your player directly to the software update server, your player must be connected to network.
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7) When downloading is completed, the message, “Download is complete. Do you want to update?” appears. 8) Select [OK] to start updating. (Selecting [Cancel] will end the update and downloaded fi le will not be re-usable. To update software the next time, the software update procedure has to be started from the beginning again.) Caution...
SPECIFICATIONS • GENERAL Power requirements Refer to main label. Power consumption Refer to main label. Dimensions (W x H x D) Approx. 360 mm x 60.5 mm x 304 mm (14.1 inches x 2.3 inches x 11.9 inches) Net Weight (Approx.) 2.5 kg (5.5 lbs) Operating temperature 5 °C to 35 °C (41 °F to 95 °F)
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• SPEAKERS Front speaker (Left/ Right) Type 1 Way 1 speaker Impedance Rated 4 Ω Input Power 80 W Max. Input power 160 W Net Dimensions (W x H x D) 74 mm x 128 mm x 66 mm (2.9 inches x 5.0 inches x 2.6 inches) Net Weight 0.39 kg (0.8 lbs) Rear speaker (Left/ Right)
DIGITAL DISPLAY & MEDIA TRAINING MASTER Objective: To provide clear and concise guidelines for customer service agents to handle calls on box goods calls. 1. DISTORTED PICTURE 1-1. Lines on Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-2. Ghost Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose What cables is the customer cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-3. Rolling Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose What cables is the customer cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-4. Shaky Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose What cables is the customer cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-5. Blurry Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose What cables is the customer cables.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2. NO PICTURE 2-1. Black Screen The entire screen is black. Make sure the customer did not select 480i resolution in the menu of Does the BD on-screen menu BD-HTS if using HDMI connections. Change resolution on upconversion appear? BD-HTS by pushing the resolution button of the remote controller.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-2. Blue Screen The entire screen is a solid blue color. Make sure the customer did not select 480i resolution in the menu of Does the BD on-screen menu BD-HTS if using HDMI connections. Change resolution on upconversion appear? BD-HTS by pushing the resolution button of the remote controller.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-3. Snowy Screen A snowy picture is when black and white dots are all over the screen. Make sure the customer did not select 480i resolution in the menu of Does the BD on-screen menu BD-HTS if using HDMI connections.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-4. No Signal A “no signal” message appears on the screen of the display. Make sure the customer did not select 480i resolution in the menu of Does the BD on-screen menu BD-HTS if using HDMI connections. Change resolution on upconversion appear? BD-HTS by pushing the resolution button of the remote controller.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-5. Invalid Format or Format Not Supported Customer’s using an DVI, or HDMI cable connection need to set the Is the customer using a digital resolution on the product above 480i. HDMI, DVI connections can not cable connection? process a 480i resolution.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 3. PICTURE COLOR 3-1. No Color The video displays no color and only shows in black and white. Determine what cables the customer is using to connect the BD to the What cables is the customer TV and if connected properly.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 3-2. Poor Color The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to a screen. Determine what cables the customer is using to connect the BD to the What cables is the customer TV and if connected properly.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 4. NOISE/AUDIO PROBLEMS 4-1. No Audio The customer is not able to get audio. Determine what cables the customer is using to connect the BD to the TV What cables is the customer and if connected properly. Refer to OM for connections. Tighten any loose using to connect the BD? cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-2. Distorted Audio The audio sounds muffled, scratchy, or the audio skips. Determine what cables the customer is using to connect the BD to the TV What cables is the customer and if connected properly. Refer to OM for connections. Tighten any loose using to connect the DVD? cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-3. Humming/Clicking Noise The unit is making a humming noise or a clicking noise. BDs make a slight hum when playing discs. A clicking noise or a noise Does the noise only happen interfering with audio may indicate a problem. Try multiple discs. when a disc is playing? Multiple discs with the same issue means the BD may need service or be professionally cleaned.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5. MISCELLANEOUS 5-1. No Power The unit will not turn on. Is the unit plugged in? Make sure the unit is plugged into a surge protector or the wall. Does the unit turn on when the See if the unit will turn on when the power button the unit is pressed.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-2. Disc Error The unit displays “disc error” when a disc is inserted into BD-HTS. Is the disc inserted into BD-HTS Make sure the disc has been inserted into BD-HTS properly. properly? BD-HTS can not read a disc inserted into the unit upside down. Determine the type of disc the customer is not able to play.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-3. Unit Locks Up Unit does not respond to any commands. Does the unit respond to the If the unit will turn on or off with the button on the unit, troubleshoot the buttons on the unit? remote control.
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Please refer to the OM for instructions on how to program remote to TV. Does the customer want to Customer wants to program a remote other than Zenith or LG, program their remote? the customer will need to contact the manufacturer of the remote control.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-6. Will Not Play Disc The unit will not play a disc when a disc is inserted into BD-HTS. Is the disc inserted into BD-HTS Make sure the disc has been inserted into BD-HTS properly. properly? BD-HTS can not read a disc inserted into the unit upside down.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-7. Disc Freezes or Skips The audio and video freeze and skip during play back of a BD or DVD disc. Is the disc inserted into BD-HTS Make sure the disc has been inserted into BD-HTS properly. properly? BD-HTS can not read a disc inserted into the unit upside down.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-8. Can Access Menu, but Not Play a Movie The disc menu is displayed but the disc will not play. Go into the system information screen of BD-HTS. To access this menu, Check the system information bring up the main menu.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-10. Aspect Ratio The customer has bars on the top and bottom of the screen, the left and right of the screen, or both. A full screen movie played on a wide screen TV will have bars on the left Is the movie wide screen or full and right side of the TV.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-11. My Unit Won’t be up-converted The customer has a problem with getting the unit to change resolutions to 480i/p, 720i/p, 1080i, or 1080p. Ask the customer to press stop to stop the disc from playing. Is the disc currently playing? Ask the customer to press the resolution button to change the resolution.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 6. BD-HTS 6-1. Slow Loading Times for BDs The loading times for a blu-ray disc is 30 seconds. When a customer Why does it take so long to load switches from one disc to another, the lens will change which is what my BDs? causes the delay.
ONE POINT REPAIR GUIDE 1. NO POWER PROBLEM No power problem occurs when you power on the unit. 1-1. Fuse & Bridge diode 1-1-1. Solution Replace F901, BD901 on SMPS board. 1-1-2. How to troubleshoot (Countermeasure) 1) Look at the physical of fuse F901. 2) Check the bridge diode BD901 1-1-3.
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ONE POINT REPAIR GUIDE 1. NO POWER PROBLEM No power problem occurs when you power on the unit. 1-2. VFD, 14 VA, 6 VA, 3.8 VA 1-2-1. Solution Replace D918, D953, D952, D951, D950, IC902. 1-2-2. How to troubleshoot (Countermeasure) Case 1) FLD abnormal: Check D950, D951, ZD950, ZD951, FR950 and replace it.
ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
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ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
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ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
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ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel, and it will not boot-up.
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ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will “PLEASE WAIT” display on front panel, and it will not boot-up normally.
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ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will “PLEASE WAIT” display on front panel, and it will not boot-up normally.
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ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will “PLEASE WAIT” display on front panel, and it will not boot-up normally.
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ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will “PLEASE WAIT” display on front panel, and it will not boot-up normally.
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ONE POINT REPAIR GUIDE 2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL When you turn on your set, it will “PLEASE WAIT” display on front panel, and it will not boot-up normally.
ONE POINT REPAIR GUIDE 3. WIRED NETWORK CONNECTION ERROR When you connect AccuWeahter, You-tube or Picasa through the wired LAN, the “no connection” message appears. 3-1. JK250 (ETHERNET JACK) 3-1-1. Soulution Replace JK250 on MAIN board. 3-1-2. How to troubleshoot (Countermeasure) 1) Check you internet connection.
ONE POINT REPAIR GUIDE 4. BAD HDMI VIDEO / AUDIO OUTPUT When unit is connected to HDMI TV using HDMI cable, picture shows bad color, no output or mixed color on the screen. But component output is OK. 4-1. JK801 (HDMI JACK) 4-1-1.
ONE POINT REPAIR GUIDE 5. NO SPEAKER OUTPUT When unit is connected to Speaker using speaker cable, no speaker output. 5-1. AMP BOARD 5-1-1. Solution Replace AMP board. 5-1-2. How to troubleshoot (Countermeasure) 1) Check voltage at CN601. - If 36 V,14 VA, 3.8 VA voltage doesn’t come out, re-soldering pin CN601. 2) Check voltage at IC700, IC701, IC702.
ELECTRICAL TROUBLESHOOTING GUIDE 1. SYSTEM POWER SUPPLY ON SMPS BOARD No 3.8 VA. Is F901 normal? Replace F901. (same fuse) Is TH901 normal? Replace TH901. Is BD901 normal? Replace BD901. Is the VCC (11 V ~ 25 V) supplied to IC902 pin5? Is D918 normal? Power Line of MAIN PCB is short.
ELECTRICAL TROUBLESHOOTING GUIDE No 14 VA. Is F901 normal? Replace F901. (same fuse) Is TH901 normal? Replace TH901. Is BD901 normal? Replace BD901. Is the VCC (11 V ~ 25 V) supplied to IC901 pin5? Is D953 normal? Power Line of MAIN PCB is short. Check or replace D953.
ELECTRICAL TROUBLESHOOTING GUIDE 3. POWER SUPPLY ON MAIN BOARD No 3.3 V. Is the VCC 3.7 VA supplied to IC155 pin3? Check 3.7 VA on SMPS Board. Is there ‘H’ signal at IC155 pin2? Check IC101 pin58 (DCDC33_CTRL). Check IC155 and replace. No 5 V.
ELECTRICAL TROUBLESHOOTING GUIDE 6. NO HDMI OUTPUT No HDMI audio / video output. JK801’s status OK? Replace JK801. JK801 pin18 VCC 5 V OK? Check VCC 5 V line. JK801 pin19 HPD about 3.3 V OK? Check hot plug detect signal from TV. Is there signal on R836, R837? Check I2C trace from IC501.
BE MODIFIED OR ALTERED WITH OUT PERMISSION 1. SMPS CIRCUIT DIAGRAM WAY, IMPLEMENTATION OF THE LATEST SAFETY during Play mode. FROM THE LG CORPORATION. ALL COMPONENTS AND PERFORMANCE IMPROVEMENT CHANGES SHOULD BE REPLACED ONLY WITH TYPES INTO THE SET IS NOT DELAYED UNTIL THE NEW IDENTICAL TO THOSE IN THE ORIGINAL CIRCUIT.
PRINTED CIRCUIT BOARD DIAGRAMS 1. SMPS P. C. BOARD (TOP VIEW) (BOTTOM VIEW) NOTE) Warning Parts that are critical with respect to risk of fire or electrical shock. 2-85 2-86...
4. JACK P. C. BOARD (OPTIONAL PART) 4-1. USB/ PORTABLE/ MIC P. C. BOARD (TOP VIEW) (BOTTOM VIEW) 4-2. USB/ PORTABLE P. C. BOARD (TOP VIEW) (BOTTOM VIEW) 2-91 2-92...
EXPLODED VIEWS 1. CABINET AND MAIN FRAME SECTION NOTES) THE EXCLAMATION POINT WITHIN AN EQUILATERAL TRIANGLE IS INTENDED TO ALERT THE SERVICE PERSONNEL TO THE PRESENCE OF IMPORTANT SAFETY INFORMATION IN SERVICE LITERATURE. CABLE3 CABLE2 JACK MAIN CABLE1 CN901 SMPS...
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SECTION 4 MT8560 F/E LOADER PART CONTENTS LD CHECK GUIDE ............................4-2 1. PURPOSE ..............................4-2 2. LD CHECK PROCEDURE ........................4-2 HOW TO USE THE SA RESET FUNCTION ..................4-4 1. PURPOSE ..............................4-4 2. REQUIRED SA RESET..........................4-4 3.
LD CHECK GUIDE 1. PURPOSE If LD (Laser Diode) have problem, disc reading problem can happen. So this option can check LD status. 2. LD CHECK PROCEDURE 1) Power on the set (then, mode is in home menu). 4 ) Check result is shown automatically. If you will see “PASS”, BD/DVD/CD LD status is OK.
HOW TO USE THE SA RESET FUNCTION 1. PURPOSE In order to insert the new SA adjustment values, it needs clearing SA initial values of the flash memory. 2. REQUIRED SA RESET - After changing traverse. - After changing main board assembly. - After changing main board flash IC.
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4) Insert BD-ROM SL disc. (Tray is opened automatically.) 5) If the disc is inserted, you will see “Wait...”. 6 ) If SA Adjustment is fi nished, you will see “PASS” and tray is opened automatically. 7) Press stop key twice to escape this special mode. Reference:...
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION 1. IC501 (MT8560) 1-1. Pin Function PIN NO. SYMBOL TYPE DESCRIPTION AGND33_1 Analog Ground Analog Ground AGND33_2 Analog Ground Analog Ground AGND33_3 Analog Ground Analog Ground AGND12_1 Analog Ground Analog Ground AGND12_2 Analog Ground Analog Ground AUX1...
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PIN NO. SYMBOL TYPE DESCRIPTION LDD serial interface CLK. 3.3V LVTTL I/O, The pin is spike-free at power-on stage. 5V-tolerance, The pin is not allowed to pull-up in circuit layout. FEGIO1 2, 4, 6, 8 mA PDR, Alternate function : 75K pull-down (0 V) 1.
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PIN NO. SYMBOL TYPE DESCRIPTION Analog Input Input of Sub-Beam Signal (E) Analog Input Input of Sub-Beam Signal (F) Analog Input Input of Sub-Beam Signal (G) Analog Input Input of Sub-Beam Signal (H) Multiplexer Output 1 for Signal Monitoring. The pin is not allowed to pull-up in circuit layout. MPXOUT1 Analog Output Alternate function : Internal monitored signal output / General...