LG BH5140S Service Manual page 38

DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-8. Can Access Menu, but Not Play a Movie
The disc menu is displayed but the disc will not play.
Check the system information
screen of BD-HTS.
YES
What is the region code of the
BD disc?
YES
What is the region code of the
DVD disc?
YES
Is the disc locking up on a
disclaimer screen when the
customer presses play?
5-9. Reporting a problem to Quality & Engineering
Reporting a problem that may require a firmware update to fix.
How do I report a problem to
Quality and Engineering?
Go into the system information screen of BD-HTS. To access this menu,
NO
bring up the main menu. Go to TV aspect, highlight 16:9, press 1397139
and hit enter. If sold in the US, this should be DVD region code 1 and BD
region code A. In case of HD-DVD , there is no region code.
If the region code of the BD disc is not A, then the BD disc will not play on
NO
a HTS sold in the US. BD-HTS can play only BD discs labeled same as
If the region code of the DVD disc is not 1, then the DVD disc will not play
NO
on a HTS sold in the US. BD-HTS can play only DVD discs labeled same
The disc locking up on a feature needs to be reported to Q&E. See
NO
instructions on reporting problems to Q&E. For a work around the
problem, advise the customer to access the chapter list. Start play back
from chapter 1 to start the movie and avoid any feature lock ups.
Get the micom version from the system information screen.
Get the ISBN number from the back of the BD box cover (the number
NO
under the barcode). Get the exact problem the customer is describing
Email this information to Matt Wedgman so the issue can be reported to
2-23
the rear of the unit.
as the rear of the unit.
the factory.