LG BH5140S Service Manual page 34

DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-3. Unit Locks Up
Unit does not respond to any commands.
Does the unit respond to the
buttons on the unit?
YES
Has the customer reset the unit?
5-4. Disc Stuck
A BD disc is stuck in the unit.aa
Does the open/close button on
the unit work?
YES
Has the customer reset the unit?
NO
If the unit will turn on or off with the button on the unit, troubleshoot the
remote control. Please refer to Remote Control Not Working call flow.
If the unit does no respond to any buttons, then reset the unit by
NO
unplugging it for 15 to 30 seconds. If the unit does not respond after the
NO
Press the open/close button on the unit. If the disc ejects, troubleshoot the
remote using the Remote Control Not Working call flow.
Ask the customer to reset the unit by unplugging the unit from the
NO
electrical outlet for 15 to 30 seconds. If the disc remains stuck in the unit
after the reset, the unit will need service.
2-19
reset, arrange for service on the BD.