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Faxing Problems
Condition
The machine is not
working, there is no
display and the buttons
are not working.
No dial tone sounds.
The numbers stored in the
memory do not dial
correctly.
The Phone bookdocument
does not feed into the
machine.
Faxes are not received
automatically.
The machine does not
send.
The incoming fax has
blank spaces or is received
with a poor-quality.
Some of the words on an
incoming fax are
stretched.
There are lines on the
documents you send.
The machine dials a
number, but a connection
with another fax machine
fails.
Suggested solutions
• Unplug the power cord and plug it in again.
• Ensure that there is power to the electrical receptacle.
• Check that the phone line is connected properly.
• Check that the phone socket in the wall is working by
plugging in another phone.
Make sure that the numbers are stored in the memory
correctly. Print a Phone Book list, referring to page
page 4.21.
• Make sure that the document is not wrinkled and you are
putting it in correctly. Check that the document is the
right size, not too thick or thin.
• Make sure that the control panel is firmly closed.
• Fax mode should be selected.
• Make sure that there is paper in the tray.
• Check to see if the display shows "Memory Full."
• Make sure that the document is loaded in the ADF.
• "TX" should show up on the display.
• Check the other fax machine you are sending to, to see if
it can receive your fax.
• The fax machine sending you the fax may be faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace the toner
cartridge, referring to page 7.8.
The fax machine sending you the fax had a temporary
document jam.
Check your scanning glass for marks and clean it. See
page 7.5.
The other fax machine may be turned off, out of paper or
cannot answer incoming calls. Speak with the other
machine operator and ask her/him to clear out the
problem.
T
8.21
ROUBLESHOOTING
8
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