SATO CL408 Quick Manual page 13

The printer is receiving data and seems to print, but the labels come out
blank
•
Check the ribbon to make sure the ink-side ( the dull side) of the
ribbon is in contact with the label. Other manufacturers may wind
their ribbons differently. If they are loaded according to the diagram,
it will place the ink-side of the ribbon up. If this happens, you
should clean the ink from the print head before reloading the ribbon.
LCD displays a "PAPER END ERROR"
•
Are the labels pushed all the way to the inside of the printer and held
in position by the Label Edge Guide? The Paper Out switch is
located near the inside edge of the label path. If it is not in contact
with the media, a PAPER END ERROR results. Check to make sure
a notch or hole in the label is not causing the Paper Out switch to
give a false indication.
LCD displays a "RIBBON END ERROR"
•
If the Ribbon Supply Spindle is not turning, a RIBBON END
ERROR will be generated. Make sure the ribbon supply core is not
oversize and spinning freely on the spindle.
•
If the Darkeness setting is too high, it can sometimes make the
ribbon "stick" to the label. The resulting interruption in the ribbon
movement can give a false RIBBON END signal.
•
Are you printing on direct thermal paper but have not configured the
printer for direct thermal printing with DSW2-1=On? In the direct
thermal mode, the ribbon motion sensor is disabled since ribbons are
not used for direct thermal printing.
Page 13
CL408/412 Quick Guide
PN 9001067 Rev A