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Industrial Bar Code Printers SATO CL-408/412 Service Manual P/N 9001040 Rev C...
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SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: 704.644.1650 Technical Support Hotline: 704.644.1660 Technical Support Fax: 704.644.1661 Copyright 1997 SATO America, Inc. SATO CL408/412 Service Manual...
SECTION 4. TROUBLESHOOTING Troubleshooting Tables ..........4-1 Head Pattern Examples ..........4-2 SECTION 5. ELECTRICAL CHECKS AND ADJUSTMENTS Power Supply Checks ............ 5-1 Reflective Label Pitch Sensor Adjustment ....5-2 See Through Label Pitch Sensor Adjustment ....5-3 SATO CL408/412 Service Manual...
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Replacing the Timing Belts..........7-9 Replacing the Platen ............7-10 Replacing the Display Panel PCB ........7-11 Replacing the Stepper Motor..........7-12 SECTION 8. FACTORY RESETS Resetting the Printer ............8-1 EE Prom Clear All ............8-2 Clear Counter Heads ............8-3 Clear Cutter Counter ............8-4 SATO CL408/412 Service Manual...
1.4 COMPONENT DESIGNATIONS RIBBON REWIND OPERATION PANEL SHAFT DISPLAY RIBBON UNWIND SHAFT PLATEN ROLLER PRINT HEAD DIP SWITCH OPTIONAL CONFIGURATION CUTTER TABLE ASSEMBLY MAIN PC BOARD KB PC BOARD POWER SUPPLY UNIT TIMING BELTS STEPPER MOTOR SATO CL408/412 Service Manual...
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FRONT OF UNIT Boards are supplied with the following connectors: CENTRONICS CONNECTOR: RS232 CONNECTOR: TWINAX/COAX CONNECTOR: MEMORY CARD SLOT 1 & 2: EXT. CONNECTOR: POWER ON/OFF SWITCH: AC FUSE: REAR OF UNIT AC INPUT CONNECTOR: SATO CL408/412 Service Manual...
Section Printer Configuration 2.1 DIP SWITCH SETTINGS DIP Switch Panel Layout for DSW1 Located on RS232 Interface Board SATO CL408/412 Service Manual...
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Section 2 Printer Configuration 2.1 DIP SWITCH SETTINGS RS232 Transmit/Receive Setting Data Bit Selection (DSW1-1) DSW1-1 SETTING DSW1 8 Data Bits 7 Data Bits Parity Selection (DS1-2, DS1-3) DSW1-2 SETTING SETTING DSW1 No Parity Even Not Used Factory Default SATO CL408/412 Service Manual...
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1 Stop Bit 2 Stop Bits Baud Rate Selection (DS1-5, DS1-6) DSW1 DSW1-5 DSW1-6 SETTING 9600 19200 4800 2400 Communication Protocol Selection (DS1-7, DS1-8) DSW1-7 DSW1-8 SETTING *OFF *OFF Rdy/Bsy DSW1 Xon/XOff Bi-Com Not Used Factory Default SATO CL408/412 Service Manual...
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DSW2-1 SETTING *OFF Therm Xfr Direct Therm Sensor Type Selection (DS2-2) DSW2 DSW2-2 SETTING “I” Mark Head Check Selection (DS2-3) DSW2 DSW2-4 SETTING Disabled Enabled Hex Dump Selection (DS2-4) DSW2 DSW2-3 SETTING Disabled Enabled Factory Default SATO CL408/412 Service Manual...
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Receive Buffer Selection (DS2-5) DSW2 DSW2-5 SETTING Single Job Multi Job- Protocol Control Code Selection (DS2-6 & DS2-7) DSW2 DSW2-6- DSW2-7 SETTING Reserved Standard Reserved Non - Std. SELECTING PROTOCOL CONTROL CODES ESC> ENQ> Factory Default SATO CL408/412 Service Manual...
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21 Hex = ! Off-Line 40 Hex 5D Hex = ] Take printer Off-Line M-8400 Compatibility (DS2-8) DSW2 DSW2-8 SETTING M-8400 Compatibility Mode Selection (DS3-1 and DS3-2) DSW3 DSW3-1 DSW3-2 SETTING Batch/Continuous Tear Off Cutter Dispenser Factory Default SATO CL408/412 Service Manual...
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Label Sensor Selection (DS3-3) DSW3 DSW3-3 SETTING Sensor Used Enables Continuous Operation Back Feed Selection (DS3-4) DSW3 DSW3-4 SETTING Enabled Disabled External Signal Interface Print Start Signal Selection (DS3-5) DSW3 DSW3-5 SETTING Disabled Enabled Factory Default SATO CL408/412 Service Manual...
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Type 4 Type 3 Type 2 Type 1 (Output on Pin 6) Repeat Print via External Signal (DSW3-8) DSW3 DSW3-8 SETTING Disabled Enabled Factory Default, is reserved for future use, and should remain in the OFF position SATO CL408/412 Service Manual...
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DSW3-8 must be ON. To Host +12V - Used to power accessory items. To Host +24V - Used to power accessory items. To Host Vcc - +5V Reference Frame Ground SATO CL408/412 Service Manual...
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Pin 13 Vcc = +5V 1 K ohm, ¼W Signal Out Pin 1, 3 4 or 6 TYPE 1 20 milliseconds TYPE 2 TYPE 3 TYPE 4 Start Print End Print (Label Feed (Label Feed Stop) Stop) SATO CL408/412 Service Manual...
Page 13 POWER, then DSW2-4 =ON Print Buffer Print Hex Hex Dump Label Dump Label Refer to Page 12 Receive Buffer Hex Dump Label Print Hex POWER + DSW2-4 =ON Refer to Page 12 Dump Label SATO CL408/412 Service Manual...
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Section 2 Printer Configuration Normal Mode User Mode STEP PROCEDURE Print Darkness Setting STEP PROCEDURE SATO CL408/412 Service Manual...
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Section 2 Printer Configuration Print Speed Adjustment STEP PROCEDURE Pitch Offset and Direction MOVED WITH MINUS(-) OFFSET ORIGINAL PRINT LINE MOVED WITH POSITIVE(+) OFFSET LINE FEED DIRECTION SATO CL408/412 Service Manual...
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Section 2 Printer Configuration Pitch Offset and Direction STEP PROCEDURE SATO CL408/412 Service Manual...
Section 2 Printer Configuration Cancel Print Job STEP PROCEDURE Advanced Mode Settings and Adjustments SATO CL408/412 Service Manual...
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Section 2 Printer Configuration Zero Slash Setting STEP PROCEDURE Auto Online Setting STEP PROCEDURE SATO CL408/412 Service Manual...
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Section 2 Printer Configuration Vertical Offset Setting <ESC> CL408 CL412 Vertical Offset 0 to 1428 0 to 2136 STEP PROCEDURE ORIGINAL PRINT LINE LOCATION PRINT LINE VERTICALLY RELOCATED USING THE LINE KEY IN LINE FEED STEP 1 DIRECTION SATO CL408/412 Service Manual...
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Section 2 Printer Configuration Horizontal Offset and Direction <ESC> STEP PROCEDURE CL408 CL412 +/-832 +/-1248 Horizontal Offset SATO CL408/412 Service Manual...
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Section 2 Printer Configuration Horizontal Offset and Direction (Cont.) LINE FEED DIRECTION PRINT LINE HORIZONTALLY RELOCATED USING THE LINE KEY IN STEP 3 ORIGINAL PRINT LINE LOCATION Sensor Threshold Level SATO CL408/412 Service Manual...
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Section 2 Printer Configuration Sensor Threshold Level (Cont.) STEP PROCEDURE Backing with Label Label Backing Only 2.0V to 3.5V Less than 1.0V SATO CL408/412 Service Manual...
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Section 2 Printer Configuration Sensor Threshold Level (Cont.) STEP PROCEDURE Label Only Eye Mark Less than 1.0V 2.5V to 3.5V SATO CL408/412 Service Manual...
8 dpmm 12 dpmm Maximum Print Width 4.1 in. 104 mm Maximum Print Length 14 in. (Expanded Print Length) 356 mm Maximum Print Length 49.2 in. 32.8 in. with 2MB Memory Card 1249 mm 833 mm SATO CL408/412 Service Manual...
3 in. (76 mm) SENSING See-Thru for labels or tags Movable Reflective “I”- Mark Movable Continuous Form Sensor not used RIBBON Maximum Width 4.4 in. (111 mm) Length 1475 ft. (450 m) Thickness 4.5 micron, Face-In Wind SATO CL408/412 Service Manual...
Front Panel INTERFACE CONNECTIONS Parallel Centronics Compatible RS232C (2400 to 19.2K bps) or Serial RS422/485 (2400 to 19.2K bps) available Hardware Flow Control (Ready/Busy) Serial Protocol Software Flow Control (X-On/X-Off) Bi-directional (ENQ/Response) Data Transmission ASCII Format SATO CL408/412 Service Manual...
WB Font (18 dots W x 30 dots H) WL Font (28 dots W x 52 dots H) XB Font (48 dots W x 48 dots H) Univers Condensed Bold XL Font (48 dots W x 48 dots H) Sans Serif SATO CL408/412 Service Manual...
Matrix 2 of 5 POSTNET UCC/EAN-128 UPC-A and UPC-E Data Matrix Maxicode PDF417 Ratios 1:2, 1:3, 2:5 User definable bar widths Bar Height 4 to 600 dots, User programmable Rotation , 90 , 180 and 270 SATO CL408/412 Service Manual...
Sequential Numbering Sequential numbering of both numerics and bar codes Custom Characters RAM storage for special characters Graphics Full dot addressable graphics, SATO Hex/Binary or .PCX formats Form Overlay Form overlay for high-speed editing of complex formats 3.7 PHYSICAL SPECIFICATION...
Coax/Triax I/F card must be installed in the interface slot. Coax/Twinax Interface Coax I/F emulates an IBM 3287-2 printer with a standard Type A BNC connector. Twinax I/F emulates IBM 5224, 5225, 5226 or 4214 printer with auto-terminate/cable-thru capabilities. SATO CL408/412 Service Manual...
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Section 3 Specifications THIS PAGE INTENTIONALLY LEFT BLANK SATO CL408/412 Service Manual...
Section 4 Troubleshooting Symptom Probable Cause Suggested Corrective Action 4.2 HEAD PATTERN EXAMPLES FEED FIG. 4-1 FACTORY DEFAULT DIRECTION FIG. 4-2 GOOD ADJUSTMENT, CLEAR, DARK, EVEN TEXT SATO CL408/412 Service Manual...
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COUNTER CLOCKWISE CAUSE: POOR HEAD ALIGNMENT, BALANCE OUT OF ADJUSTMENT FEED DIRECTION FIG. 4-3 DISPLAY: FEED IRREGULAR UNEVEN DIRECTION TEXT, ECCENTRIC NUT TURNED TOO FAR CLOCKWISE CAUSE: POOR HEAD ALIGNMENT, BALANCE OUT OF ADJUSTMENT FIG. 4-5 SATO CL408/412 Service Manual...
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Section 4 Troubleshooting 4.2 HEAD PATTERN EXAMPLES DISPLAY: RIBBON WRINKLE, DIAGONAL VOIDS (WHITE STREAKS) THAT “WALK” ACROSS LABEL CAUSE: POOR HEAD ALIGNMENT, POOR RIBBON TENSION, WORN PLATEN, FOREIGN MATERIAL, FIG. 4-6 DAMAGED PRINT HEAD SATO CL408/412 Service Manual...
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Section 4 Troubleshooting THIS PAGE INTENTIONALLY LEFT BLANK SATO CL408/412 Service Manual...
Section 5 Electrical Checks and Adjustments 5.3 SEE THRU LABEL PITCH SENSOR ADJUSTMENT STEP PROCEDURE SATO CL408/412 Service Manual...
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5.3 SEE THRU LABEL PITCH SENSOR ADJUSTMENT (CONT.) STEP PROCEDURE BACKING PAPER ONLY VR2 ROTATE CLOCKWISE LABEL ON BACKING PAPER NOTE: SEE PAGE 4 FOR THE LOCATIONS OF VR1, VR2, VR3 AND TEST POINTS ON THE CIRCUIT BOARD. SATO CL408/412 Service Manual...
Section 6 Mechanical Adjustments 6.3 PRINT HEAD POSITION ALIGNMENT (MINOR ADJUSTMENT) SCREWS FIG. 6-5 RIBBON ADJUSTMENT ADJUSTMENT PLATE MARKS FIG. 6-6 FLAT BLADE SCREWDRIVER REFER TO SECTION 4.2 FOR HEAD PATTERN EXAMPLES SATO CL408/412 Service Manual...
Section 6 Mechanical Adjustments 6.4 PRINT HEAD BALANCE ADJUSTMENT )LJ )LJ LOOSEN SCREW ¼ TURN USE 10MM BOX WRENCH TO ADJUST ECCENTRIC NUT CW OR CCW AND TIGHTEN SCREW INDEXING MARKS FIG. 6-7 SATO CL408/412 Service Manual...
Section 7 Replacement Procedures 7.1 REPLACING FUSES 7.1.1 REMOVING AND REPLACING THE MAIN POWER FUSE STEP PROCEDURE REAR COVER MAIN POWER FUSE FIG. 7-1 SATO CL408/412 Service Manual...
Section 7 Replacement Procedures 7.1.2 REMOVING AND REPLACING THE +5V Or +24V FUSE(s) STEP PROCEDURE MAIN PC BOARD F2 = +5V FUSE F1 = +24V FUSE FIG. 7-2 SATO CL408/412 Service Manual...
Section 7 Replacement Procedures 7.2 REPLACING THE PRINT HEAD STEP PROCEDURE SATO CL408/412 Service Manual...
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Section 7 Replacement Procedures 7.2 REPLACING THE PRINT HEAD FIG. 7-3 CENTER SCREW FIG. 7-4, 7.5 P. H.POWER P.H. DATA CABLE CABLE FIG. 7-6 PRINT HEAD ALIGNMENT PINS PRINT HEAD FIG. 7-7 SATO CL408/412 Service Manual...
Section 7 Replacement Procedures 7.5 REPLACING THE LABEL SENSOR ASSEMBLY STEP PROCEDURE SATO CL408/412 Service Manual...
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(2) SCREWS (2) SCREWS FIG 7-19 CABLE MAIN PCB FIG. 7-21 SLIDE CABLE CONNECTOR THROUGH HOLE IN CENTER FRAME CUT TIE WRAP LABEL FIG. 7-20 SENSOR If the Label Sensor Module needs replacing, refer to Section 7.6 SATO CL408/412 Service Manual...
Section 7 Replacement Procedures 7.7 REPLACING THE RIBBON MOTION SENSOR STEP PROCEDURE LOOSEN (2) SCREWS (2) SCREWS FIG. 7-27 SATO CL408/412 Service Manual...
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Section 7 Replacement Procedures 7.7 REPLACING THE RIBBON MOTION SENSOR SCREW SENSOR FIG. 7-28,-29 LH SIDE OF PRINTER RH SIDE OF OPENING FOR PRINTER SENSOR DETACH CONNECTOR DISPLAY PANEL PCB FIG. 7-30 SENSOR UNIT (SHOWN DETACHED FROM FRAME) ) SATO CL408/412 Service Manual...
Section 7 Replacement Procedures 7.9. REPLACING THE TIMING BELTS 7.9.1 REMOVING THE TIMING BELTS TO CARBON REWIND STEP PROCEDURE LOOSEN (2) SCREWS (2) SCREWS FIG. 7-33 SATO CL408/412 Service Manual...
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Section 7 Replacement Procedures 7.9.1 REPLACING THE TIMING BELTS TO CARBON REWIND BELT “B” BELT “A” FIG. 7-35 CENTER SCREW MOUNTING SCREWS DETACH CONNECTOR FIG. 7-34 STEPPER MOTOR SLIDE BELT RIBBON REWIND FROM SHAFT PULLEY FIG. 7-36 FIG. 7-37 SATO CL408/412 Service Manual...
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Section 7 Replacement Procedures 7.9 REPLACING THE TIMING BELTS 7.9.2 REPLACING THE TIMING BELTS TO PLATEN PULLEY STEP PROCEDURE SATO CL408/412 Service Manual...
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TOOTHED GEAR BELT “B” (SHOWN OUT OF POSITION ON REWIND SHAFT) (4) MOTOR FIG. 7-39 MOUNTING RIBBON FRAME SCREWS FIG. 7-38 BELT “B” RE-ATTACH CONNECTOR TO KEYBOARD PC BOARD TENSION ROLLER FIG. 7-41 FIG. 7-40 BELT “A” SATO CL408/412 Service Manual...