E Troubleshooting Guide - Health Mate Enrich mate Owner's Manual

Question
Control panel is beeping
and showing an error
message.
There is no heat coming
from my front heaters.
All other Sound System
problems:
What are the electrical
requirements for my new
sauna?
My new sauna is completely
dead.
healthmatesauna.com
e. troubleshooting guide
Answer
• The temperature sensor inside your control panel housing has been
disconnected. Call for instructions.
• First thing you want to do is check the blue Molex connection inside the
sauna. It's located on the bottom right of the sauna if you're sitting on the
bench. You want to make sure that it is plugged in correctly. You will notice
that the 2 outermost prongs on the connection have a rounded edge, while
the center prong is a complete square. Be sure to match these plug shapes to
the inlet for a proper connection.
• If that doesn't solve the issue, please call Customer Service for assistance.
• Unplug the sauna, wait 10 minutes, then plug back in.
• Enrich Two: 120Volt, 15Amp
• Enrich Three: 120Volt, 20Amp
• Make sure the power cord is plugged into the sauna power supply and the
other end is plugged into the wall socket.
• Try pressing each of the 2 reset buttons on the sauna power supply.
• Unplug the sauna and plug something else, such as a lamp or radio, into the
wall socket to verify there is power to that socket. If there is no power, check
the house circuit breaker for that line.
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