Ricoh Aficio BP20 Service Training
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Ricoh Aficio BP20 Service Training

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Slide 1
Ricoh Europe B.V.
Technical Training Centre
List of Changes: (See: View > Notes Page)
Date of change
30-09-2005
13-10-2005
Ricoh Europe B.V.
Technical Training Centre
Aficio BP20/ BP20N (G144/G145)
Service Training
Version History
1.0.a
1.1.a
G144(Campari-P1)_full-spt_SER_ppt_EN_1.1.a.ppt
Description
Initial release
Minor changes
1
www.get-u-wice.com
G144

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  • Page 1 G144 www.get-u-wice.com Aficio BP20/ BP20N (G144/G145) Service Training Slide 1 Ricoh Europe B.V. Technical Training Centre G144(Campari-P1)_full-spt_SER_ppt_EN_1.1.a.ppt List of Changes: (See: View > Notes Page) Date of change Version History Description 30-09-2005 1.0.a Initial release 13-10-2005 1.1.a Minor changes Ricoh Europe B.V.
  • Page 2 G144 Objectives After completing this training you should be able install the machine in the field perform maintenance on the machine repair the machine in the field Slide 2 No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 3 G144 Requirements Training materials Machine (G144/G145) Workstation Slide 3 No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 4: Training Materials

    G144 Training Materials This presentation Service manual G144/G145 Operating Instructions G144/G145 Slide 4 No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 5 G144 Pre-requisites and Exam Basic copier for Service Master Basic printing for Service Master Exam multiple choice Note: You will need the Operating Instructions to do this exam! Slide 5 No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 6: Module Overview

    G144 Module Overview 1. Product Outline 2. Specifications 3. Installation 4. Machine Overview 5. Engine 6. Maintenance 7. Replacements 8. Troubleshooting Slide 6 No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 7: Product Outline

    G144 1. Product Outline Slide 7 1. Product Outline No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 8 G144 Overview The BP20 is a small 20 ppm black-and-white printer Two versions: BP20: Standalone version BP20N: Networked version Slide 8 1. Product Outline No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 9 Toner AIO: 5k (3,5 for starter cartridge) APV: BP20: 600/month BP20N: 1k/month Max PV: 2500 MPBF: 30k Unit Life: 150k or 5 years, whichever comes first Slide 9 1. Product Outline No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 10: Optional Units

    1 x 250 sheet paper feed unit Memory (32/128MB) » The machine has a standard memory of 16 MB. » This can be expanded to a maximum of 144 MB. Slide 10 1. Product Outline No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 11: Printing Functions

    Toner Save Print quality option Poster printing Multiple pages per sheet (N-up) Scale printing Fit to page printing Different source for first page Watermark Overlay Print order Slide 11 1. Product Outline No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 12 » Only for local installation Set IP » Only for network installation Multi Direct Print Type S IPP Port » Only for network installation User’s Guide Slide 12 1. Product Outline No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 13: Multi Direct Print

    This utility will be installed when a network port is chosen during printer software installation for Windows 95, 98 and Me. MDP IPP Port does basically the same thing, but using an IPP port instead of a typical TCP/IP port. Ricoh Europe B.V. Technical Training Centre...
  • Page 14 Double click the status monitor icon to access the guide. The guide is flash movie that lets you find solutions for the following: Clearing paper jams Loading paper Closing covers Installing the toner cartridge Solving system errors Ricoh Europe B.V. Technical Training Centre...

  • Page 15: Remote Control Panel

    RCP is not a printer driver. It should be used to set print settings that are not available through the DOS software program. Printer drivers are supplied by the manufacturers of DOS software program. Ricoh Europe B.V. Technical Training Centre...
  • Page 16 Set IP is the utility that enables users to configure IP address, Subnet Mask and Default Gateway. The utility is necessary for non-DHCP environment when users connect the printer via TCP/IP. Slide 16 1. Product Outline No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 17: Embedded Web Server (Ews)

    G144 Embedded Web Server (EWS) This function is basically same to Ricoh’s Web Image Monitor. Users can monitor the status and change/configure printer setting via web browser. Slide 17 1. Product Outline No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 18: Specifications

    G144 2. Specifications Slide 18 2. Specifications No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 19: General Specifications

    600 x 600 dpi (default) 1200 x 1200 dpi Warm up time: 42 seconds First print time 10 seconds from stand-by 50 seconds from energy saver mode Slide 19 2. Specifications No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 20: Paper Input Specifications

    Standard/Optional paper tray: 60-90 g/m² (16-28 lb.) By-pass tray: 52-163 g/m² (14-43 lb.) Paper output: 151 sheets maximum 150 sheets face down 1 sheet face up This machine does not support duplex printing Slide 20 2. Specifications No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 21: Controller Specifications

    Controller Specifications CPU: 166 MHz Printer languages Standard: PCL6 Interfaces Standard: IEEE1284, USB 2.0 Memory Standard: 16 MB Maximum: 144 MB Network 10/100 Base TX (BP20N only) Slide 21 2. Specifications No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 22: Installation

    G144 3. Installation Slide 22 3. Installation No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 23 However you should also know how to do a full machine installation in case you are required to do so in the field. Use the Operating Instructions to install the machine. Slide 23 3. Installation No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 24: Before You Start

    At this time. the customer may have to install the second machine by themselves. For this reason you should cover the points shown on the slide. Ricoh Europe B.V. Technical Training Centre...
  • Page 25 This can prevent paper jams in the future. How to connect the machine. They may want to move the machine to another location in the future. How to switch on the machine. Ricoh Europe B.V. Technical Training Centre...

  • Page 26: Printer Software

    3. Installation Operating Instructions, Section 2 More on Printer Software Make sure to examine the system requirements before you install the system software. Do the repair/remove software procedures as often as you feel necessary. Ricoh Europe B.V. Technical Training Centre...
  • Page 27 G144 Options Install the following optional units. Memory Paper tray unit Slide 27 3. Installation Operating Instructions, Appendix B Ricoh Europe B.V. Technical Training Centre...
  • Page 28 G144 Last Step Do a couple of print jobs to make sure the machine works correctly. Try and use various paper sizes and print media if possible. Slide 28 3. Installation No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 29: Machine Overview

    G144 4. Machine Overview Slide 29 4. Machine Overview No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 30 Most of the information in this module is for the user. The engine and main components will be very briefly introduced in this training module. More details will be given in the engine training module. Slide 30 4. Machine Overview No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 31: Operation Panel

    Service Manual, Section 6.1.3 More on the Operation Panel Go to the machine and have a look at the operation panel. Show the operation panel to the customer and let them know how to use the button. Ricoh Europe B.V. Technical Training Centre...

  • Page 32: Printing Process

    High voltages supplied by the HVPS move the image from the developer unit onto paper. Fusing unit The fusing unit applies the toner image onto the paper. This is achieved with a temperature controlled heating unit. Ricoh Europe B.V. Technical Training Centre...

  • Page 33: Using The Machine

    G144 Using the Machine Practice the following. Using print materials. Printing tasks. Printing from DOS applications (if applicable) Slide 33 4. Machine Overview Operating instructions, Section 3, 4, Appendix A, Administrator Guide Ricoh Europe B.V. Technical Training Centre...
  • Page 34 G144 5. Engine Slide 34 5. Engine No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 35 G144 Overview The engine and main components will be covered in this chapter. Slide 35 5. Engine No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 36: System Layout

    It is important that you have good knowledge of the machine and machine component locations. This knowledge will be useful when you need to clear paper jams. Paper jams will be covered in more detail in the troubleshooting section. Ricoh Europe B.V. Technical Training Centre...

  • Page 37: Paper Feed

    The rear and side paper guides can be adjusted for paper sizes Paper empty sensor detects paper end Pick-up roller Feeds paper to the printer Slide 37 5. Engine Service Manual, Section 6.3.1 Ricoh Europe B.V. Technical Training Centre...

  • Page 38: Transfer Unit

    » This reduces the electrical charge on the surface of the OPC drum and improves the transfer efficiency. The transfer roller attracts toner from the OPC to the paper. Slide 38 5. Engine No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 39 The main PWA supplies power to the paper drive assembly. The main motor supplies power to the following. Paper feed unit Toner cartridge Fusing unit Pick-up, feed and exit rollers. Slide 39 5. Engine No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 40: Fusing Unit

    The temperature of the fusing units cover surface stays at less than 80ºC. This protects the user. A caution label is attached where the customer can see it easily when the rear cover is opened Ricoh Europe B.V. Technical Training Centre...
  • Page 41 The pressure roller is mounted under the hot roller. Slide 41 5. Engine The surface of the hot roller and pressure roller is coated with Teflon to ensure that toner does not stay on the roller surface. Ricoh Europe B.V. Technical Training Centre...
  • Page 42 The thermistor detects the surface temperature of the hot roller. This information goes to the main processor which uses this information to regulate the temperature of the hot roller Slide 42 5. Engine No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 43: Laser Unit

    A /HSYNC signal gets created when the laser beam from LSU gets to the end of the polygon mirror. Then the signal goes to the controller. The controller detects the /HSYNC signal to adjust the vertical line of the image on paper. Ricoh Europe B.V. Technical Training Centre...
  • Page 44 A cleaning blade is used to collect used toner. Developing method: Non magnetic 1 element contacting method Toner: Non magnetic 1 element shatter type toner Toner life span: 5,000 sheets (IDC Pattern/A4 standard) OPC cleaning: Electrostatic process Ricoh Europe B.V. Technical Training Centre...

  • Page 45: New Aio Detection

    In the case when the “Replaced Toner Counts” is 0, the CRU currently installed is regarded as a starter CRU. In this condition, threshold to detect toner end is shorter than that for supply CRU. Ricoh Europe B.V. Technical Training Centre...

  • Page 46: Toner End Detection

    When the total number of dots gets to a pre-programmed figure (as for toner near-end), the machine shows “TONER LOW”. After another period of dots has been counted up, the machine finally shows “TONER EMPTY” (as for toner end), and the machine stops printing. Ricoh Europe B.V. Technical Training Centre...
  • Page 47 Cover open sensor Located on the power supply board and is operated by a molded tab on the front cover. Slide 47 5. Engine Service Manual, Section 6.4.4 Ricoh Europe B.V. Technical Training Centre...
  • Page 48 The laser diode turns on and the polygon motor is enabled when the printing signal occurs. Hsync occurs when the light sensor detects the beam, and LReady occurs when the polygon motor speed becomes a normal. The LSU is ready if these two conditions are satisfied. Ricoh Europe B.V. Technical Training Centre...
  • Page 49 Temperature stays 25°C lower than the fixed fusing temperature for more than 4 seconds for up to two consecutive print jobs. Temperature stays higher than 220°C for more than 3 seconds. Slide 49 5. Engine No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 50 G144 Fusing Unit Errors 2 Overheat error Temperature stays higher than 220°C for more than 3 seconds. All LEDs flash when the above errors get detected. Slide 50 5. Engine No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 51 The laser diode turns on and the polygon motor is enabled when the printing signal occurs. Hsync occurs when the light sensor detects the beam, and LReady occurs when the polygon motor speed becomes normal. The LSU is ready if these two conditions are satisfied. Ricoh Europe B.V. Technical Training Centre...

  • Page 52: Main Control Board

    Flash Rom, Control Program and DRAM, Engine interface parts Motor control, fusing unit control, HVPS control, sensors etc. PC Interface USB, Parallel, Network Bus, DMA and I/O handling Slide 52 5. Engine No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 53: Power Supply

    The CPU modifies the voltage settings to provide ideal voltages to create images. The HVPS part uses the 24V and outputs the high voltage for THV/MHV/BIAS. Then the outputted high voltage get supplied to the toner, OPC cartridge and transfer roller. Ricoh Europe B.V. Technical Training Centre...

  • Page 54: High-Voltage Power Supply

    G144 High Voltage Power Supply The HVPS supplies the following voltages: Transfer high voltage (THV+) Charge voltage (MHV) Cleaning voltage (THV-) Developing voltage (DEV) Supply voltage Slide 54 5. Engine Service Manual, Section 6.5.1 Ricoh Europe B.V. Technical Training Centre...

  • Page 55: Switching Mode Power Supply

    G144 Switching Mode Power Supply The SMPS supplies the following: AC Input Rated Output Power Consumption Power Slide 55 5. Engine Service Manual, Section 6.5.2 Ricoh Europe B.V. Technical Training Centre...

  • Page 56: Maintenance

    G144 6. Maintenance Slide 56 6. Maintenance No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 57 The user can do all maintenance procedures for this machine. However you should also know how to maintain this machine in the event that you are asked to do so in the field. Slide 57 6. Maintenance No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 58 G144 6.1 Service PM Slide 58 6.1 Maintenance > Service PM No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 59 G144 Service PM Intervals Transfer roller: 60 K Fusing unit: 80 K Pick-up Ass'y: 150 K Slide 59 6.1 Maintenance > Service PM No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 60 G144 6.2 User PM Slide 60 6.2 Maintenance > User PM No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 61: Toner Cartridge

    However print quality is also reduced when you enable this function. Some users are concerned about image quality. For this reason you should let the user know about this effect. Ricoh Europe B.V. Technical Training Centre...

  • Page 62: Redistributing Toner

    Let the user know that this 'could' temporarily solve the problem, and that they should replace the toner cartridge as soon as possible. Replace the toner cartridge if the above procedure does not solve the problem. Ricoh Europe B.V. Technical Training Centre...

  • Page 63: Cleaning The Printer

    Do the following: Clean the outside of the machine Clean the inside of the printer Clean the scan unit Slide 63 6.2 Maintenance > User PM Operating Instructions, Section 5 Ricoh Europe B.V. Technical Training Centre...

  • Page 64: Cleaning Sheet

    They should print a cleaning sheet if they experience the conditions shown on the slide. Low quality paper can affect image quality. The cleaning sheet contains toner dust particles. Discard this sheet immediately after use. Ricoh Europe B.V. Technical Training Centre...

  • Page 65: Configuration Pages

    (memory, languages, etc) A network configuration sheet also gets printed if the machine has a network card. Print and examine the configuration page. Slide 65 6.2 Maintenance > User PM Operating Instructions, Section 5 Ricoh Europe B.V. Technical Training Centre...

  • Page 66: Replacements And Adjustments

    G144 7. Replacements and Adjustments Slide 66 7. Replacements and Adjustments No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 67 The procedure to reassemble the fusing unit is complicated. Full details will be provided for this procedure. Slide 67 7. Replacements and Adjustments No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 68 Exit roller Engine shield Exit board SMPS Note that some of the screws to removed are located on the inside of the machine Slide 68 7. Replacements and Adjustments Service Manual, Section 3.2 to 3.5 Ricoh Europe B.V. Technical Training Centre...
  • Page 69 3. Set the stripper pawls into the stripper pawls holder slots and snap them into the slots. 4. Make sure the stripper pawl heads sit as they are shown in the slide. 5. Finally, reassemble the rest of the fusing unit. Ricoh Europe B.V. Technical Training Centre...
  • Page 70 Slide 70 7. Replacements and Adjustments More on Incorrect Position Compare this slide to the previous slide and note the positions of the stripper pawls and the stripper pawl heads. The difference should be obvious. Ricoh Europe B.V. Technical Training Centre...
  • Page 71 This assignment will cover the fusing unit only. Do the replacement procedures for the following parts: Fusing unit assembly Thermostat Fusing lamp Stripper pawls Thermistor Slide 71 7. Replacements and Adjustments Service Manual, Section 3.6.1 to 3.6.5 Ricoh Europe B.V. Technical Training Centre...
  • Page 72 Do the replacement procedures for the following parts: Laser Scanning unit Drive unit Transfer unit Bypass tray unit and feed roller Pick-up Assembly and Solenoid Slide 72 7. Replacements and Adjustments Service Manual, Section 3.7 to 3.12 Ricoh Europe B.V. Technical Training Centre...

  • Page 73: Troubleshooting

    G144 8. Troubleshooting Slide 73 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 74 The user can do most of the troubleshooting procedures for this machine. However you should also know how to troubleshoot this machine in case you are asked to do so in the future. Slide 74 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 75: Paper Path

    G144 Paper Path Examine the paper path. You need to understand the paper path to know where paper jams can occur in the machine. Slide 75 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 76 In other words this is an error in the paper feed areas. The fed paper passes the paper feed sensor. Jam0 occurs if the sensor is not operated within a certain time. EXIT Sensor Slide 76 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 77 The paper moves to the paper exit sensor after it passes the paper feed sensor. Jam1 occurs if the sensor is not operated within a certain time. EXIT Sensor Slide 77 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 78 EXIT Sensor Slide 78 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 79: Clearing Paper Jams

    Do not use tweezers or other sharp metal tools to remove jammed paper. Make sure you remove all paper fragments from the machine if the paper tears when you remove it from the machine. Otherwise a jam will occur again. Ricoh Europe B.V. Technical Training Centre...

  • Page 80: Tips To Avoid Paper Jams

    Do not remove the paper from the tray at the time the machine prints. Flex, fan and straighten the paper before you load it to the paper feed unit. Slide 80 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 81 Do not mix paper types. Use only recommended print media. Ensure that the recommended print side is facing down when you load paper to the input tray. Slide 81 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 82 The demo page and configuration sheet lets you check if the machine operates correctly. Cleaning Sheet: You should print a cleaning sheet if printed images are blurred, faded or smeared. Slide 82 8. Troubleshooting Service Manual, Section 4.3 Ricoh Europe B.V. Technical Training Centre...

  • Page 83: Operation Panel Display

    1 second intervals. LSU not ready error (HSYNC The machine stops printing and the [Error] LED (green) and the [Toner error) Save] LED flash simultaneously at 4 second intervals. Slide 83 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 84: Common Problems

    Printout: Section 4.6.1 to 4.6.17 Paper Feed: Section 4.7.1 to 4.7.7 Machine Malfunctions: Section 4.8.1 to 4.8.10 Software/ Network: Section 4.10.1 to 4.10.4 Slide 84 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 85: Toner Cartridge Error Messages

    Online/Error LED blinks Toner cartridge is empty Replace cartridge orange Online/Error LED blinks Installed cartridge is not Replace cartridge orange and red alternately designed for this machine Slide 85 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 86: Firmware Upgrade

    EWS (Embedded Web Server) Print out the configuration page before attempting to upgrade the firmware The loss of data and settings is very rare, but a backup is recommended Slide 86 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 87: Command Prompt

    Windows XP Connect the machine to a PC with a parallel cable Open a command prompt and enter: Copy /b Filename lpt1 The firmware will automatically be upgraded Slide 87 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 88 G144 Open EWS Select Maintenance Upgrade Firmware Select Browse and select the firmware file Select the Update Printer Firmware button Slide 88 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...

  • Page 89: Recovery Procedure

    At this time, do the following steps: Turn the power off and then on Do the steps in the download procedure The machine will start the upgrade again Slide 89 8. Troubleshooting No additional notes Ricoh Europe B.V. Technical Training Centre...
  • Page 90 G144 Aficio BP20/ BP20N (G144) Slide 90 No additional notes Ricoh Europe B.V. Technical Training Centre...

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