Troubleshooting - Kenmore 110.21302013 Use And Care Manual

f
Jf you experience
Check the following for
proper installation or
see "Using Your
Washer" section.
CHcking or metaIHc noises
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
Posslbme Causes
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced.
Objects caught in washer drain
system.
Gurgling or humming Washer may be draining water,
Humming The sensing light is on.
Check the following for Washer not level.
proper installation:
Fill hoses not attached tighfly,
Fill hose washers.
Drain hose connection.
Not enough water
in washer
Washer won't run or fill,
washer stops working
or wash light remains
on (indicating that the
washer was unable to fill
_ppropriately)
Check household plumbing for leaks
or dogged sink or drain.
Washer not loaded as recommended.
Load not completely covered
in water,
Check for proper water supply.
SoJufion
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet. See "installation instructions'",
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 ram) piece of plywood under your washer will reduce sound.
See "Level the Washer'" in installation instructions,
Load garments in loose heaps evenly around the washplate. Do not
load garments directly over the center of the washplate0 Adding wet items
to washer or adding more water to basket could unbalance washen
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky cycle for oversized, non-absorbent items such as
small comforters or poly°fllled jackets.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
it may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the Spin/Drain cycles.
You may hear the hum of the sensing spins after you have started
the washer. This is normal. Sensing spins will take several minutes
before water is added to the washer.
Water may splash of]: basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Tighten fllbhose connection.
Make sure all four fill hose fiat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a dogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See "What's
New under the Lid."
IMPORTANT: Do not add more water to washer,
Both hoses must be attached and have water flowing to
inlet vane.
"Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow0 ,j
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