Neopost DS62 Operator's Manual page 48

Symptom
Flap is wrinkled
and sometimes
not opened
Fingers are placed
on top of the
envelope
Machine stops
while inserting
(stoppage at the
inserting point)
48
Possible cause
Envelope not within
specifications
Flap sticks
Flap curled
Separation set too
narrow
Fingers adjusted too
deep into the
envelope
Envelope stops too
early
Fingers not correctly
adjusted
Inserted document
too long for used
envelope
Envelope throat
incorrect
Envelope glued inside Eliminate faulty
Window not glued
properly
Remedy
Check specifications
and change
envelopes if needed
Store envelopes
according to
specifications
Envelopes stored or
manufactured
improperly
Check separation
settings, adjust if
needed
Check fingers
position, adjust if
needed
Check envelope stop
position, adjust if
needed
Check fingers
position, adjust if
needed
Check fold settings
Check envelope
specifications
envelopes
Eliminate faulty
envelopes
See section
"Technical specifications"
on page 50
Envelope specifications
Envelope specifications
Envelope specifications
"Loading envelopes" on
page 13
"Insert position" on
page 18
"Insert position" on
page 18
"Insert position" on
page 18
"Document settings" on
page 24
Envelope specifications
"Technical specifications"
on page 50
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