Sun Microsystems Ultra 40 Setup Manual page 21

Troubleshooting Procedures (Continued)
TABLE 2-1
Problem Possible solution
Workstation does Keep notes on the following situations in case you need to call
not power on when service:
you press the front
• Is the Power button LED illuminated on the front of the system?
panel Power button.
• Does the wall outlet have power? Test by plugging in another
• Do you hear a beep when the system is powered on? (Ensure that
• Test with another keyboard that you know is functional. Do you
• Does the monitor sync within 5 minutes after power on? (The
Keyboard or mouse • Verify that the mouse and keyboard cables are connected to the
does not respond to
actions.
• Verify that the workstation is powered on and the front platform
Workstation appears The power-indicator LED blinks only when all workstation
to be in low-power components are in low-power mode. A tape drive might be
mode, but the Power connected to your workstation. Because tape drives do not enter
button LED does not low-power mode, the power-indicator LED does not blink.
blink.
Hung or frozen Try to access your workstation from a another workstation on the
workstation: No network.
response from
1. From a terminal window, type: ping hostname
mouse, keyboard, or
2. If there is no response, remotely log in from another system using
any application.
3. Attempt to kill processes until the system responds.
If the above procedures do not work:
1. Press the Power button to power off the system.
2. Wait 20 to 30 seconds and power on the system.
(Ensure that the power cord is connected to the system and to a
grounded power receptacle.)
device.
the keyboard is plugged in.)
hear a beep when you connect the keyboard and power on the
system?
green LED on the monitor stops flashing and remains
illuminated.)
on-board USB 2.0 connectors on the workstation.
power LED is illuminated.
telnet or rlogin, and ping the system again.
Chapter 2 Setup Troubleshooting and Documentation 17