Troubleshooting - Superior VRE3036ZMN Installation And Operation Instructions Manual

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service
and repair heater.
CAUTION: Never use a wire, needle or similar object to clean pilot. This can damage pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
When ignitor button is pressed, there is no
spark at pilot
When ignitor button is pressed, there is
spark at pilot but no ignition
Burner does not light after pilot is lit
16

TROUBLESHOOTING

POSSIBLE CAUSE
1. Ignitor electrode not connected to ignitor
cable
2. Ignitor cable pinched or wet
3. Piezo ignitor nut is loose
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode broken
7. Ignitor electrode positioned wrong
1. Gas supply turned off or equipment
shutoff valve closed
2. Gas control knob not in PILOT position
3. Gas control knob not pressed in while in
PILOT position
4. Air in gas lines when installed
5. Depleted gas supply (propane/LP models
only)
6. Pilot is clogged
7. Gas regulator setting is not correct
1. Burner orifice clogged
2. Inlet gas pressure is too low
3. Thermopile leads disconnected or im-
properly connected
4. Thermopile is defective
Superiorfireplaces.US.com
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched by any metal
or tubing. Keep ignitor cable dry
3. Tighten nut holding piezo ignitor. Nut is
located behind the mounting bracket
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace pilot assembly
7. Tighten electrode. Replace if necessary
1. Turn on gas supply or open equipment
shutoff valve
2. Turn gas control knob to PILOT position
3. Press in gas control knob while in PILOT
position
4. Continue holding down control knob.
Repeat igniting operation until air is
removed
5. Contact local propane/LP gas company
6. Clean pilot (see Cleaning and Mainte-
nance, page 14) or replace pilot assembly
7. Replace gas regulator
1. Clean burner (see Cleaning and Mainte-
nance, page 14) or replace burner orifice
2. Contact local propane/LP or natural gas
company
3. Reconnect leads to TP & TPTH terminals
on control valve
4. Replace thermopile
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