BT Video Baby Monitor 630 User Manual page 26

Help and troubleshooting
Why isn't my Parent unit playing any sounds even though
there's noise coming from my baby's room?
• The Parent unit might not be fully charged – make sure it's
charged (for 12 hours). If that doesn't help, try taking out
the battery and putting it back in (you'll need to wait for a
minute or so for the Parent and Baby units to link again).
• The speaker volume might be switched off or the sensitivity
level set too low.
• The Parent unit might be too far away from the Baby unit
to pick up sounds – try moving it closer (but not closer than
one metre).
• Large obstructions or other electrical devices might be
affecting the signal between the Parent and Baby units).
Try moving the Baby unit away from obstructions, including
electrical appliances like TVs or mobile phones.
Baby is making a noise, but the Parent unit is not picking up
the sound
See 'Sound sensitivity' on pages 16–17.
The video link between the Parent unit and camera is losing
connection after 20 seconds
See the tip on page 12.
26
Need some help? Call 0800 218 2182* or go to bt.com/producthelp
I keep losing the link between my Parent and Baby units and
there are sound interruptions. What should I do?
The Parent unit might be out of range – try moving the units
closer together.
You might need to reset the Parent and Baby units by turning
them off, unplugging the AC power, waiting for 15 seconds,
then plugging them back in. Then turn them back on and allow
them to link.
Still stuck?
Try bt.com/producthelp or call us on 0800 218 2182. Calls
to this number made from within the UK mainland network are
free. Mobile and international call costs may vary.