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4. Troubleshooting
► Error Code
C1–1311
C1–1313
C1–1314
► Error message
Toner Cartridge Failure: #C1-1311. Install toner cartridge again.
Shake toner cartridge and then install. Call for service if the problem persists
Did not supply enough toner. Remove seal tape of toner cartridge or shake it. Call for service if the problem persists
► Symptom
The toner supply is abnormal.
► Troubleshooting method
1) Turn the machine off then on.
2) Open the front cover.
3) Remove the toner cartridge.
Thoroughly roll the cartridge three or four times to distribute the toner evenly inside the cartridge. And reinstall
the toner cartridge.
4) Try to print out the sample page more than 20 pages.
5) Check the toner cartridge.
•
Check if the toner cartridge is installed correctly.
•
Check if the toner seal is removed perfectly.
•
Check if the toner supply shutter between the toner cartridge and the imaging unit works normally.
6) Replace the toner cartridge. Print out the sample page.
7) Check the toner supply motor operation.
•
Check the signal and power with the DVM.
•
If the checked result is normal, replace the DC motor(JC31-00078A) or the main drive unit(JC93–00923A).
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Table of Contents
Troubleshooting
