Canon MG7500 series Online Manual page 842

Are the Media Type and the Page Size settings of the printer driver correct?
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When using non Canon genuine specialty paper, be sure to select the proper media type or page size correctly
in the printer driver.
Confirm the settings following the procedure below, and try printing again.
1. Make sure that either A4 (Art Paper Margin 35) or Letter (Art Paper Margin 35) is selected in the
application.
If the page size you want to use is not displayed, open the File menu of the application and select Print.
Then make sure that the name of your printer is selected.
2. Make sure that the paper selected for Media Type in the Main sheet in the printer driver matches the
paper loaded in the machine.
3. Make sure that the Page Size setting in the Page Setup sheet in the printer driver is the same as the size
set in step 1.
Make sure that your machine's name is selected in the Print dialog box.
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The machine will not print properly if you are using a printer driver for a different printer.
Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog
box.
Note
• To make the machine the one selected by default, select Set as Default Printer.
Configure the printer port appropriately.
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Make sure that the printer port is configured appropriately.
1. Log on as a user account with administrator privilege.
2. Select items as shown below.
• In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on Desktop > Hardware
and Sound > Devices and Printers.
• In Windows 7, select Devices and Printers from the Start menu.
• In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
• In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers
and Faxes.
3. Open the properties of the printer driver for the machine.
• In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series Printer" icon (where
"XXX" is your machine's name), then select Printer properties.
• In Windows Vista or Windows XP, right-click the "Canon XXX series Printer" icon (where "XXX" is your
machine's name), then select Properties.
4. Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing
in the Printer column is selected for Print to the following port(s).
Note
• When the machine is used over LAN, the port name of the machine is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
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