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Troubleshooting
If a problem occurs while the unit is being used, check the following items and check the scanner status by User Utility.
If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom
The LED does not light when the
power switch is turned ON.
The computer does not recognize
the scanner.
The ADF does not open when the
ADF door release is pushed.
The document has been loaded on
the feed tray. But the scanner does
not start scanning.
Possible Cause
The power cord is not plugged in.
Problem with power supply.
The scanner is not connected to the
computer correctly.
The computer cannot recognize the
SCSI card.
The same ID number is used for the
scanner and the other device.
The terminator is not set correctly.
The scanner was turned on after
the computer was turned on.
The ADF door is not closed
properly.
The document is not loaded
properly.
The sensor cannot detect the docu-
ment as the edge of the document
is curled.
Remedy
Insert the power plug firmly.
Disconnect the scanner from the
electric outlet and call for service.
Connect the cables correctly.
Check your computer whether the
SCSI card is installed correctly
using the device manager's prop-
erty.
Use the different SCSI ID numbers
for each devices.
If the scanner is located to terminal
position,
set
the
"Enable".
If the scanner is not located to ter-
minal position, set the terminator
"Disable".
Turn the computer OFF. Turn the
scanner ON, and then turn the com-
puter ON again.
Push the ADF door release again
after you close the ADF door until it
is locked.
Load the document correctly.
(See
page
17.)
Flatten the document and load it
again.
terminator
37
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