Troubleshooting; Power Indicator Is Off; Power Indicator Is Steady Amber - Quantum 6-67057-02 Rev A User Manual

5. Troubleshooting:

Quantum RDX Removable Hard Disk Storage System

5.1 Power Indicator is OFF

RDX Internal Docking Station
If the power indicator is off, the RDX Internal docking station does not have power. If this
happens, follow these steps to verify the cable connections in the rear of the docking station:
1 Turn off the computer.
2 Check the power and data cable connections in the rear of the docking station.
3 Turn on the computer.
RDX External Docking Station
If the power indicator is off, the RDX External docking station does not have power. If this
happens, follow these steps to verify the cable connections in the rear of the docking station:
1 Check the power connection at the back of the docking station.
2 Check that the power adapter is plugged into an outlet.
3 If the power adaptor is plugged into an outlet strip make sure that it is turned on.
Low Power Mode (USB 3.0 External only)
If the USB cable is unplugged from the USB 3.0 External dock, the dock will enter Low Power
Mode and the dock power light will turn OFF.
If a cartridge is in the dock when the unit goes into Low Power Mode, push the Eject button to
eject the cartridge.
The dock will resume normal operation once the USB cable is reconnected to the computer.

5.2 Power Indicator is Steady AMBER

If the power indicator is a steady amber, the RDX docking station is not working properly. The
error is due to one of the following conditions:
•
The docking station cannot eject the cartridge due to an obstruction.
•
The internal electronics are damaged or malfunctioning.
Follow these steps to remove a stuck cartridge:
1 If you are using the RDX Internal docking station, turn off your computer. If you are using
the RDX External docking station, unplug the power cable.
2 Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole
(see Figure 7 in Section 3.3 Loading and Unloading Cartridges). Do not insert the object
in the hole at an angle. Keep the object straight and apply some force to eject the
cartridge.
3 When the cartridge has been ejected by the docking station, grasp the exposed sides of
the cartridge and pull the cartridge straight out.
4 Restart your computer to reset the RDX docking station. If using the RDX External
docking station, plug in the power cable for the docking station and then restart your
computer.
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