Frequently Asked Questions
and Troubleshooting
FAQ
Fail to turn
on
Fail to
connect
network
Display
information
while
turning on
Cause and Solution
Press the power on key for over 1 second.
Check if the battery is properly connected.
Please remove and install it again, retry to
turn it on;
Weak signal. Please try and move to a
location with strong signal and try
connecting to the network again;
Please ensure that you are not beyond the
network coverage of service providers;
Please ensure you have a valid SIM card.
Please contact your network provider for
further information;
Check if the SIM card is installed correctly
Handset lock password. If the handset lock
is activated, you have to input handset
password.
Input PIN: Inputting PIN while turning on
each time is activated, you have to input
the PIN code.
Input PUK code: When you've input wrong
PIN code for 3 times will lock the SIM card.
You need to input the PUK code provided
by your network provider.
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