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iEi Network Attached Storage
Service Manual
NAS-4300S
November 2003
Note:
1. The information contained herein is the property of ICP Electronics Inc.
The possessor agrees to maintain this document in confidence, not to
reproduce, copy, reveal or publish it in part or whole in any form.
2. IEI has made reasonable effort to ensure the accuracy and validity of
this document; however, IEI specifically disclaims any warranty
regarding this document. IEI shall not be liable for any exemplary,
incidental, proximate or consequential damages or expenses arising
from the use of this document.
IEI CONFIDENTIAL
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Table of Contents
Troubleshooting
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Summary of Contents for IEI Technology NAS-4300S
- Page 1 Network Attached Storage Service Manual NAS-4300S November 2003 Note: 1. The information contained herein is the property of ICP Electronics Inc. The possessor agrees to maintain this document in confidence, not to reproduce, copy, reveal or publish it in part or whole in any form.
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Page 2: Table Of Contents
NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL Table of Contents CHAPTER 1 INTRODUCTION ........................3 VERVIEW ................................3 & S ESOURCES UPPORT ............................3 CHAPTER 2 ROUTINE MAINTENANCE....................4 AINTENANCE VERVIEW ..........................4 LEANING ................................. 4 CHAPTER 3 TROUBLESHOOTING ......................5 NTRODUCTION ............................... -
Page 3: Chapter 1 Introduction
NAS-4300S Network Attached Storage. Please note that any electrical system presents potential hazards so these actions should only be performed by qualified personnel. Before operating on your NAS-4300S, please read this user manual carefully for thorough understanding on its functions. Resources & Support IEI is a systems company dedicated to providing innovative products and first-rate services to all our partners and customers. -
Page 4: Chapter 2 Routine Maintenance
Maintenance Overview The NAS-4300S requires no routine service. Cleaning Caution: DO NOT immerse NAS-4300S in liquid or use caustic or abrasive cleaners. To clean NAS-4300S, dampen a soft cloth with any commercial nonabrasive cleaner available in the market and wipe clean. Before cleaning, make sure that the system is turned off. -
Page 5: Chapter 3 Troubleshooting
Who Should Perform Repairs Only qualified service personnel should remove and replace any components of NAS-4300S. Repairs to the NAS-4300S are limited to the repair level identified in the following paragraph. Repair Level Supported... -
Page 6: Using This Document
NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL The drive tray The hard disk Using this Document Failures of the top cover, the drive tray and the LCD module assembly are determined by visually inspecting these components for cracks or deformations and for mechanical failures. The LCD module and its plastic cover are replaced together as the LCD module assembly. - Page 7 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL Case Fan Symptom Corrective Action Press the select button of LCD module twice to check the fan speed, and it shows zero. Open the top cover, check all the fans and replace The system is on and the LCD module displays the failed one.
- Page 8 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL System Firmware Caution: Reinstalling system firmware will cause the existing configuration data lost and return to the factory defaults. Symptom Corrective Action Connect the console cables (refer to Appendix B) to investigate the The system fails to boot successfully and the LCD system booting process.
- Page 9 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL Main Board Caution: Replacing the main board will cause the existing configuration data lost and return to the factory defaults. Symptom Corrective Action After turning on the power, no “beep” is heard Replace the main board.
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Page 10: Chapter 4 Disassembly Guide
The CPU cooler The power supply The drive tray The hard disk Tools Required The tools you will need to disassemble or reassemble the NAS-4300S is listed as below: One number 102 Phillips-head screwdriver One number 107 Phillips-head screwdriver One 5-mm spanner... -
Page 11: System Disassembly And Reassembly
NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL System Disassembly and Reassembly Use the following procedure to disassemble the NAS-4300S, reassemble it in reverse order. It is recommended that you follow this disassembly procedure in the order presented. Note: Before you begin to disassemble the NAS-4300S, make sure that the system has been shutdown and the power cord is removed. - Page 12 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL 2. Take out the hard disks: a. Open the front door of the drive bay with the key (enclosed in the accessory pack). b. Use the keys to unlock the drive tray and pull out the hard disk.
- Page 13 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL 3. Detach the redundant power supplies: Loosen the screws and use the handles to pull out the power supplies. 4. Detach the CPU cooler: Cut the cables with diagonal pliers. Remove the fan connectors. Then pull the lever upwards and take out the fan.
- Page 14 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL 5. Take out the CPU and SDRAM: a. SDRAM: Cut cable ties on SDRAM, open the side latches and remove SDRAM. b. CPU: Pull the holders outwards then up as shown below and you can now remove the CPU.
- Page 15 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL b. Loosen the LCD screws. Remove LCD and the panel. 7. Remove backplane a. Loosen all the screws. Take out the drive tray. Unfasten the screws on the backplane and then remove the backplane.
- Page 16 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL 8. Detach the main board: a. Disconnect flat cables and all other signal cables from the main board. Unfasten ten screws on main board to take off main board from drive tray.（Please make sure that hard disk(s) and power supplies are disconnected beforehand.）...
- Page 17 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL 9. Detach the SCSI and serial connectors: a. Unscrew the two screws found on SCSI/COM port and remove the flat cables. 10. Detach the chassis side fans: a. Remove fan connectors. Loosen the screws in anti-clockwise direction and remove the fans.
- Page 18 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL 11. Detach the Ethernet switch board: Remove the connector as indicated by the rectangular frames. Loosen the screws and detach the Ethernet switch board. IEI CONFIDENTIAL...
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Page 19: Chapter 5 Spare Parts
NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL Chapter 5 SPARE PARTS Overview Overview Spare parts, along with corresponding IEI part numbers, are shown below. Table 1. NAS-4300S Spare Parts List Item Part Numbers NAS-4300S Main Board 003ISS109-00-011 (not including the CPU and the SDRAM) -
Page 20: Chapter 6 Packing For Shipment
Packing in a Different Carton General Instructions To ship a NAS-4300S or one of its components for any reason, please follow the instructions in this section. Pack the NAS-4300S or component carefully. Failure to follow the instructions in this section may result in loss or damage not covered by any applicable IEI warranty. - Page 21 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL 5. Seal the carton with packing tape. 6. Label carton with shipping address, return address, and RMA number. IEI CONFIDENTIAL...
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Page 22: Chapter 7 Reinstalling Firmware
Support Department or your sales representatives. Tools Required The tools you will need to reinstall the firmware of NAS-4300S is listed as below: NAS-4300S Service Kit, including Firmware Recovery CD-ROM, Service Manual, IDE Cable, Console (VGA and Keyboard) Cables IDE CD-ROM Drive, including cables... -
Page 23: Firmware Reinstallation Procedure
NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL Firmware Reinstallation Procedure The following instructions show how to reinstall the firmware on a NAS-4300S. Before performing the firmware reinstallation procedure, please have the service kit and a CD-ROM drive with the IDE cable ready on hand. - Page 24 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL 3. Use the VGA cable to connect the main board (CN26) and the monitor. Use the keyboard cable to connect the main board (CN32) and the keyboard. 4. Turn on the power. After booting, press the DELETE key to enter the BIOS settings menu and select Advanced CMOS Setup.
- Page 25 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL 5. In 1st Boot Device option, select CDROM (using Page Up or Page Down key). Then change the Try Other Boot Devices option to No. 6. Before save the BIOS settings, put the Firmware Recovery CD into the CD-ROM drive.
- Page 26 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL 8. The system will start to install the firmware, please wait for a while. After the installation completes, the system will compare the checksum automatically to verify. If succeeds, the system will have a continuous beep sound. If fails, the system will make beep sound at one second interval.
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Page 27: Chapter 8 Hard Disk Installation
NAS-4300S. Then refer to the chapter 9, “Factory Default Setup”, for steps to configure the installed hard drives into one disk volume. Caution: Be sure to use the drive tray for NAS-4300S, failed to do so will damage the system. - Page 28 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL Before fastening the hard disks into the trays, please adjust the hard disk jumpers to Master or Single. Plug the power cords first, then the IDE connector. Turn to back of the tray carefully and fasten the disk drive with screws.
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Page 29: Chapter 9 Factory Default Setup
NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL Chapter 9 FACTORY DEFAULT SETUP Overview Create Disk Volume Create Network Share lear Event Logs Overview When a system is equipped with the hard drives and about to be shipped out, be sure to perform below checks: Create Disk Volume Pre-configure all the hard drives on the system to a RAID-0 volume. - Page 30 NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL Select to add all the disk drives into this disk volume. Click OK to create the RAID volume. Please wait for a while until the volume is created. IEI CONFIDENTIAL...
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Page 31: Create Network Share
NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL Create Network Share To create the default share “public”, open the browser and connect to the work attached storage server. Entering system administration web page and foll ow below steps: Go to “Network Share Management, and select “Create”... -
Page 32: Clear Event Logs
NAS-4300S NETWORK ATTACHED STORAGE SERVICE MANUAL Select the option to grant all guests full access, and then click Close. Clear Event Logs In system administration web page, go to “Statistics & Logs”, and select “Event ogs.” Then click Clear button to clear the entire event logs. -
Page 33: Appendix A. Hard Drive Compatibility List
IEI cannot guarantee system stability for users who install drives not specified on this list. Caution: Hard drive from Western Digital are not recommended, as they have been known to cause unexpected errors during hot swapping. Table 2. NAS-4300S Hard Drive Compatibility List Manufacturer Model Capacity DTLA-305040... -
Page 34: Appendix B. Console Cable Connection
The console cables are included in the NAS-4300S Service Kits, which can be ordered as a spare part. Note: Refer to Chapter 6, Spare Parts for ordering the service kits. Please follow below figure to connect the console cable to the NAS-4300S main board. Keyboard...
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