Troubleshooting - SunSetter 1000XT Owner's Manual & Installation Instructions

IF...
Awning won't roll down after it
was just installed...
Fabric not rolling straight when
opening or closing the Awning...
One Arm stays against the house
when I roll the Awning down...
Awning Rail was bent in
shipping...
Awning has dirt and/or mildew
on the Fabric...
Awning is difficult to raise in the
angled position...
Fabric has been damaged...
Roller Bar/Crank Loop is
oriented wrong way...
If water has accumulated or
pooled on the Fabric....
Fabric wrinkles when the
Awning is opened/closed...
Rafter Assemblies are rubbing
against wall and/or not
retracting fully when the Awning
is in the closed position
When opening or closing the
Awning the Drive Unit binds,
skips or spins freely.
My Awning has been heavily
damaged by a severe storm.

TROUBLESHOOTING

THEN...
Check to see that the Arms are adjusted properly using the supplied Acorn
Nuts (Review Steps 49 through 57).
1. Check that the Fabric was tacked to the Awning Rail (Review Step 58).
2. Roll the Awning out, unlock the Rafters and loosen the Fabric Stop with
the supplied 5/64" Allen Wrench.
3. Shift the Fabric in the Roller Bar to adjust the squareness of the Fabric.
4. Tighten the Fabric Stop with the supplied 5/64" Allen Wrench.
1. Check to see that the Fabric is tacked (Review Step 58).
2. Check that the Arms are plumb.
3. Check that the Rafters are centered behind the Arms when the
Awning is rolled up.
4. Check that the Arms are adjusted properly using all four of the
supplied Acorn Nuts (Review Steps 49 through 57).
The Awning Rail can be straightened by using a wooden dowel.
Call 800-670-7071 for a replacement Rail section if necessary.
The Awning was not properly cleaned or was left rolled up wet for a long
period of time. Please call 800-670-7071 to order a SunSetter Cleaning/
Maintenance Kit.
Apply supplied wax to reduce friction on Inner Arms. Do not spray
silicone lubricants on the Awning hardware, as the silicone will collect dirt.
Call for a Vinyl Repair Kit.
Review steps in "Attaching the Support Arms to the Roller Bar and
securing the Awning Rail and Upper Brackets to the house" on Page 6.
Follow the instructions on Page 20 to SAFELY DRAIN RAIN WATER FROM
THE AWNING FABRIC.
The Awning Fabric has a hem along both ends of the material; some
wrinkling is a characteristic of the extra thickness along either edge. This
wrinkling may be more noticeable when retracted and after prolonged
periods when the Awning is not used. This condition is normal.
Leaving the Awning open in warm weather should minimize the wrinkling
over a period of time.
Ensure that two(2) Acorn Nuts are installed on each Inner Arm. (Review
Steps 49 through 57).
The Drive Unit gears may have been stripped or damaged during
operation. Please call 800-670-7071 for possible replacement.
We can help you replace the parts that were damaged.
Please refer to the XT Awning Parts View figure on Page 14 and identify
the parts that need replacing. In some cases pictures of the awning
damage may be required. Do not dispose of any components until awning
parts have been replaced by SunSetter.
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