Troubleshooting; If The Drive Has A Problem Which Cannot Be Solved - HP A3715A User Manual

Troubleshooting

The first indication of a problem with the CD-ROM drive will probably be in the form of a message
from the application using the CD-ROM drive. If a problem occurs, check the Drive Status LED.
Drive Status
LED
ON Reading or transferring data
ON, with no Drive fault
CD in drive
FLASHING Normal read activity for
every 1.6 s audio CD
FLASHING CD may be dirty
every 3.2 s
OFF Normal state, with no CD
activity
Normal state, with no CD in
drive
No power to the drive
SCSI cable not connected

If the drive has a problem which cannot be solved

If the drive has a problem which cannot be solved, contact the Hewlett-Packard service provider. See
the following sections for information about preparing for a service call and repackaging the drive for
shipment.
WARNING Do NOT disassemble the CD-ROM drive for any reason. There are no
user-serviceable parts inside the drive.
When disassembled, the CD-ROM drive becomes a Class 1 laser
mechanism. When the CD-ROM drive is disassembled, blindness can
result from exposure to the invisible laser beam and hazardous invisible
laser radiation. Service must be performed only by trained individuals.
Attempting to disassemble the CD-ROM drive, will void the warranty
and may damage the drive.
Service
Probable Cause Action
None
Contact you Hewlett-Packard
service provider
None
Clean CD
None
None
Check the drive's power cable
Check the drive's SCSI cable
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