Solving Installation Problems; Things To Try First; Installation Troubleshooting - HP CD-WRITER PLUS User Manual

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Solving Installation

Problems

If you need further assistance after reviewing this chapter, contact HP

Customer Care directly by calling the appropriate telephone number

from the list beginning on page 28.

Try the following suggestions if your CD-Writer Plus drive does not

appear under Windows Explorer once you have completed the

installation. If the problem persists, see the Installation Troubleshooting

section below.

Make sure the computer is plugged in and that each device has power.

Turn off the computer's power, wait 20 seconds, then turn it on again.

Run the HP CD-Writer Toolbox (only available in English) to get

troubleshooting help. Click the Start button on your taskbar, select

Programs, HP CD-Writer Plus, and click Troubleshooting.

For any suggestions below that requires you to remove the computer's

cover, first shut down and unplug your computer.

Touch something metallic (the edge of a metal desk, a file cabinet, or an

unpainted part of your computer's case) to discharge static electricity before

touching anything inside your computer. Static electricity can damage your

computer's internal parts.

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