Table of Contents
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OWNER'S MANUAL
How to operate your EcoWater Systems
EcoWater Systems
HydroLink
& HydroLink Plus
®
Conditioners (ECR)
Refiners (ERR)
Chloramine & Chlorine
Conditioner (ERRC)
SERIES 3500 & 3502
Systems tested and certified by NSF International
against NSF/ANSI Standard 44 for hardness reduction
and efficiency and the reduction of barium and radium
226/228, and certified to NSF/ANSI Standard 372.
ERR 3500R20, ERR 3502R30 & ERR 3502R50 are
tested and certified by NSF International against
NSF/ANSI Standard 42 for chlorine taste and odor.
Systems tested and certified by
the Water Quality Association against CSA B483.1.
Ù Model ERRC 3502R50 has not been tested or certified
by NSF International or the Water Quality Association.
Designed, Engineered &
Assembled in the U.S.A.
Water Conditioner/Refiner
Ù
EcoWater Systems LLC
P.O. Box 64420, St. Paul, MN 55164-0420
www.ecowater.com
®
Part No. 7352953 (Rev. B 12/7/15)
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Table of Contents
Related Manuals for EcoWater ECR 3500R20
Summary of Contents for EcoWater ECR 3500R20
- Page 1 OWNER’S MANUAL How to operate your EcoWater Systems Water Conditioner/Refiner EcoWater Systems HydroLink & HydroLink Plus ® ® Conditioners (ECR) Refiners (ERR) Chloramine & Chlorine Conditioner (ERRC) Ù SERIES 3500 & 3502 Systems tested and certified by NSF International against NSF/ANSI Standard 44 for hardness reduction and efficiency and the reduction of barium and radium 226/228, and certified to NSF/ANSI Standard 372.
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Page 2: Table Of Contents
Consult the dealer or an experienced radio/TV tech- connections, as required by state and federal codes. nician for help. Use care when handling the EcoWater Systems condi- Changes or modifications not expressly approved by tioner/refiner. Do not turn upside down, drop, or set on EcoWater Systems could void the user’s authority to... -
Page 3: Warranty
Should you need service, your local, independent EcoWater Dealer is only a phone call away. PHONE:____________________________________________________________ To obtain warranty service, notice must be given, within thirty (30) days of the discovery of the defect, to your local EcoWater Systems dealer. -
Page 4: Guarantee
Satisfied customers are our most valuable asset, and EcoWater has been dedicated to the manufacture of the highest quality water conditioning equipment and to the satisfaction of its customers for over 85 years. When you purchase EcoWater equipment you’re buying quality; and that is exactly what we expect you to receive! The Crest of Excellence Performance Guarantee assures you that satisfying customers is our primary con- cern, and allows you to feel secure and confident with the quality of your purchase. -
Page 5: Planning Installation
NOTE: The Commonwealth of Massachusetts plumbing A 120V, 60 Hz, grounded, continuously “live” electrical code 248-CMR shall be adhered to. A licensed plumber outlet is needed, in a dry location near the EcoWater shall be used for this installation. Systems conditioner/refiner. -
Page 6: Unpacking
TUBES cover, bag(s) of small parts needed to assemble and install a. If installing an EcoWater Systems Bypass Valve, put the unit, plus this manual, in the other. lubricated o-ring seals onto both bypass valve ports (See EcoWater Systems conditioner/refiner models R20, R30 and Figure 3B). -
Page 7: Installation
To restore the ground, do either step 8a or 8b following. 11. On Two-tank models, connect the brine tubing a. Use the EcoWater ground clamp kit (not included) to make to the nozzle and venturi housing. a jumper across the inlet and outlet pipes (See Figure 4A). - Page 8 CONDITIONER/REFINER d. After about three minutes, open a hot water faucet for Care is taken at the factory to keep your EcoWater one minute, or until all air is expelled. Systems conditioner/refiner clean and sanitary. However, e.
- Page 9 “Connected” and gives you a key code. If not, you may need to cancel and use When the EcoWater Systems conditioner/refiner is the browser option. plugged in for the first time, a beep sounds and the dis- play briefly shows a logo, followed by model informa- tion.
- Page 10 14. Once the key code is displayed (it may take a few seconds) , write it down. It will be used when you 9. On your laptop, register your system on the EcoWater web site. tablet or phone, NOTE: If the “Connected” message shows “- - - - - -”...
- Page 11 HOW TO REGISTER A SYSTEM ON THE screen. At this point you can make changes or add ECOWATER WEB SITE AS A DEALER another system for this customer. When everything is correct, return to the dealer Home page by click- NOTE: A dealer registering softeners must log in as ing the “Home”...
- Page 12 In the verification screen, click the “logging in” link (or go to http://wifi.ecowater.com). EcoWater Wi-Fi web site. If a system is not shared, the dealer only has access to the “Dealer Communication 7. Log in with the e-mail and password that you entered Preferences”...
- Page 13 SETUP PROCEDURE electronic control compensates automatically after you set the iron level in Step 11, below. When the EcoWater Systems conditioner/refiner is plugged in for the first time, a beep sounds and the dis- 8. Press the SELECT (¡) button.
- Page 14 Notify the trans- 1. Snap one of the support’s two tabs into the rectangu- portation company if damage is present. EcoWater lar slot on the back of the remote’s case (See Figure Systems is not responsible for in-transit damages.
- Page 15 ECOWATER Non-Wi-Fi Systems Only: Connecting the Remote S Y S T E M S CONNECTING TO REMOTE When the conditioner/refiner’s electronic control is first powered up, it is not yet in communication with the remote. Do the following to establish a link between FIG.
- Page 16 ECOWATER Non-Wi-Fi Systems Only: Remote Operation S Y S T E M S ADDING A DEVICE Photo LEFT RIGHT Display Cell Button Button Button To initiate communication between the remote and a device such as a conditioner/refiner, it is necessary to add the device to the remote by doing the following: 1.
- Page 17 HYDROLINK REMOTE ® (if any) FIG. 48 The EcoWater Systems HydroLink remote is part of a ® Some screens have more information than can be wireless system which monitors multiple water treat- shown at one time (for example, the conditioner/refiner ment devices in a home.
- Page 18 ECOWATER Non-Wi-Fi Systems Only: Remote Operation S Y S T E M S CHECKING RF SIGNAL STRENGTH SETTING THE LANGUAGE During installation of a system, it is useful to check the Language is set independently on the remote and con- strength of the signal from a water treatment device.
- Page 19 ECOWATER Non-Wi-Fi Systems Only: Remote Operation S Y S T E M S DRINKING WATER STATUS MESSAGE RECHARGING THE CONDITIONER/REFINER If a communications-capable drinking water filtration This feature may be used to assure an adequate supply of conditioned water at times of unusually high water (RO) system has been added to the remote, it will have use.
- Page 20 ECOWATER Non-Wi-Fi Systems Only: Remote Operation S Y S T E M S SETTING CONDITIONER/REFINER CHANGING WHICH DATA ITEMS ARE DIS- RECHARGE TIME PLAYED IN THE STATUS SCREENS When the conditioner/refiner’s electronic control is first Each device added to the remote (conditioner/refiner, powered up, the default time for starting an automatic drinking water system, etc.) has a status screen which...
- Page 21 ECOWATER Non-Wi-Fi Systems Only: Remote Operation S Y S T E M S CHANGING THE ORDER OF DATA ITEMS 5. Press the DOWN (6) or UP (5) buttons to scroll through the list of display data items. Items with a...
- Page 22 ECOWATER Non-Wi-Fi Systems Only: Remote Operation S Y S T E M S CHANGING WHICH DATA ITEMS MAY BE RENAMING A DEVICE REMOTELY CONTROLLED Each device (conditioner/refiner, drinking water system, etc.) in the system has a default name in the header of Some devices (conditioner/refiners, for example) have a its status screen.
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Page 23: Conditioner/Refiner Operation
CONDITIONER/REFINER STATUS SCREENS To delete a device from the remote (possible reasons for deleting a device include replacing or upgrading the During normal operation, the EcoWater Systems condi- conditioner/refiner’s electronic control): tioner/refiner’s display shows up to five status screens. 1. Press the remote’s LEFT (3) or RIGHT (4) buttons... - Page 24 ECOWATER Conditioner/Refiner Operation S Y S T E M S MAIN MENU OTHER MESSAGES, ALERTS & REMINDERS The conditioner/refiner status screens described above will not be displayed in a rolling sequence when one of the following items is displayed: Recharge status (Displayed during recharges, FIG.
- Page 25 ECOWATER Conditioner/Refiner Operation S Y S T E M S LOCKOUT FEATURE A “lockout” feature is available to prevent user modifica- 10. Press the LEFT (3) button three times to return to the rolling status screens. tion of parameters that affect conditioner/refiner per- formance.
- Page 26 ECOWATER Conditioner/Refiner Operation S Y S T E M S SETTING SALT LEVEL LOW SALT ALARM Use this feature when adding salt to the conditioner/ refiner. Use this feature to program when the electronic control will display a low salt alarm. The number of days can Procedure for Cabinet Models be customized, or the feature can be turned off.
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Page 27: Setting The Current Time
ECOWATER Conditioner/Refiner Operation S Y S T E M S RECHARGING THE CONDITIONER/REFINER SETTING THE CURRENT TIME This feature may be used to assure an adequate supply When the conditioner/refiner’s electronic control is first powered up, a “wizard” screen prompts you to set the of conditioned water at times of unusually high water use. - Page 28 ECOWATER Conditioner/Refiner Operation S Y S T E M S SETTING RECHARGE TIME SETTING HARDNESS When the conditioner/refiner’s electronic control is first When the conditioner/refiner’s electronic control is first powered up, the default time for starting an automatic powered up, a “wizard” screen prompts you to enter your recharge is 2:00 a.m.
- Page 29 ECOWATER Conditioner/Refiner Operation S Y S T E M S MODIFYING ROLLING SCREENS SETTING THE LANGUAGE When the conditioner/refiner’s electronic control is first During normal conditioner/refiner operation, up to five powered up, a “wizard” screen prompts you to set the status screens are shown in sequence (See language (See Page 9 or 13).
- Page 30 ECOWATER Conditioner/Refiner Operation S Y S T E M S SETTING TIME FORMAT SETTING HARDNESS UNITS Use this feature to select a 12-hour (AM/PM) or 24-hour Use this feature to select grains or parts per million clock. (ppm) as hardness units.
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Page 31: System Information
ECOWATER Conditioner/Refiner Operation S Y S T E M S SYSTEM INFORMATION Use these features to look up the following information about the condi- tioner/refiner and its operations: Model information (model number and software version) Wireless information (only on Wi-Fi systems) FIG. - Page 32 ECOWATER Conditioner/Refiner Operation S Y S T E M S CYCLE TIMES 8a. Backwash time: Press the UP (5) or DOWN Use these features to change the following conditioner/ (6) buttons to change the backwash time. refiner operations: Hold the button down to rapidly advance. The...
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Page 33: Special Features
ECOWATER Conditioner/Refiner Operation S Y S T E M S SPECIAL FEATURES 8a. Efficiency mode: If the desired efficiency mode already has a black dot next to it (See Use these features to change the following operations: Figure 136), go to Step 9. Otherwise, press... - Page 34 For more details on the use of auxiliary controlled equipment in water treatment systems, consult the If the auxiliary control mode has been set to Chemical EcoWater Systems “Problem Water Guide.” feed, as described in the previous section, two addition- To select an auxiliary control mode: al lines (Chemical feed volume and Chemical feed 1.
- Page 35 Evaluation), a homeowner or service technician can instead of the rolling status screens (See Figure 143). transmit operational data via a telephone for diagnostic purposes. Ask your participating EcoWater Systems dealer for more information. To send an E.A.S.E. message: 1. From any of the rolling status screens, press the FIG.
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Page 36: Conditioner/Refiner Operation
ECOWATER Conditioner/Refiner Operation S Y S T E M S DIAGNOSTICS This feature allows a service technician to check the 10. When finished viewing the Diagnostics screen, operating state of individual components in the condi- press the SELECT (¡) button. The display will go tioner/refiner (e.g. -
Page 37: Service Information
Water Level keep the resin bed clean, it may also release corrosive fumes that will weaken and shorten the life of some EcoWater Systems conditioner/refiner electronic parts. FIG. 152 Iron Out salt is safe to use on two-tank models. NOTE: The Commonwealth of Massachusetts plumbing code 248-CMR shall be adhered to. - Page 38 If it should EcoWater Systems, following directions on the contain- become plugged with dirt, silt, sand, etc., the EcoWater er. Clean the resin every six months, or more often if Systems conditioner/refiner will not work and hard water iron appears in the conditioned water supply.
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Page 39: Service Information
S Y S T E M S RELIEVING WATER PRESSURE WITH THE BYPASS VALVE(S) CAUTION: Always relieve water pressure in the EcoWater Systems conditioner/refiner, as described below, before removing parts from the valve or resin tank. DE-PRESSURIZE 1. Put bypass valve(s) into Bypass position. - Page 40 If no problem is found after making the initial checks, (See Figure 6 on Page 7)? proceed to “Troubleshooting - Manual Diagnostics” and 7. Are inlet and outlet pipes connected to the EcoWater “Manual Advance Recharge Check” on the next two conditioner/refiner inlet and outlet respectively?
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Page 41: Troubleshooting
ECOWATER Service Information S Y S T E M S AUTOMATIC ELECTRONIC DIAGNOSTICS CHECKING THE TURBINE 1. Display the Diagnostics screen, following the proce- This conditioner/refiner has a self-diagnostic function for dure on Page 36. the electrical system (except for input power and/or water meter). - Page 42 ECOWATER Service Information S Y S T E M S TROUBLESHOOTING - 12. If the unit does not draw brine, check for: MANUAL ADVANCE RECHARGE CHECK Dirty or defective nozzle / venturi (See Page 38) Nozzle / venturi not seated on the gasket or gas-...
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Page 43: Dimensions & Schematic
FIG. 161 Cabinet Models Two-Tank Models Dimension Dimension Dimension Nominal Resin Salt Storage Model Tank Size Capacity ECR 3500R20 8” Dia. x 35” 39.5” – – 225 lbs. ERR 3500R20 & ECR 3500R30 10” Dia. x 35” 39.5” – –... -
Page 44: Specifications & Performance Claims
ECOWATER Specifications & Performance Claims S Y S T E M S SPECIFICATIONS ECR 3500R20 ERR 3500R20 ECR 3500R30 ECR 3502R30 ERR 3502R30 Model Code HR20 HR20+ HR30 2H30 2H30+ 5,700 9,800 8,300 8,300 11,600 Rated Softening Capacity 16,800 18,100... -
Page 45: Specifications & Performance Claims
ECOWATER Specifications & Performance Claims S Y S T E M S These models are efficiency rated. The efficiency rating is valid only at the minimum salt dose and the service flow rate. The softeners have a demand initiated regeneration (D.I.R) feature that complies with specific performance specifications intended to minimize the amount of regenerant brine and water used in their operation. -
Page 46: Repair Parts
ECOWATER Repair Parts S Y S T E M S ECOWATER SYSTEMS CONDITIONER/REFINER ASSEMBLY Valve Assembly See Pages 48 & 49... -
Page 47: Parts
7112882 (includes Key Nos. 20 & 21) á Washer ¢ Not illustrated Ù á Screw Optional parts, not included with conditioner/refiner To order parts, call your local EcoWater dealer or go to www.ecowater.com to locate a dealer in your area. -
Page 48: Parts
ECOWATER Repair Parts S Y S T E M S VALVE ASSEMBLY... - Page 49 Housing, Nozzle & Venturi 7159949 Disc Valve Housing 7095030 Cone Screen 7334133 Outlet End Seal, single 7084607 Flow Plug, 0.15 gpm, ECR 3500R20 7353404 Outlet End Seal, pack of 20 7292323 O-Ring, 3/16” x 7/16” 7334125 Inlet End Seal, single 7120526 Elbow, 90°...
- Page 56 All sales in Iowa require the following signature before consummation of sale. These signatures must be retained by seller/renter for 2 years minimum. Buyer/Renter __________________________________________________________ Date _________________ Seller ________________________________________________________________ Date _________________ Seller’s Address _______________________________________________________________________________ Seller’s Phone No. _____________________________________________________________________________ EcoWater Systems Digital Demand Water System – ECR / ERR Series 3500 or 3502...