Contact Information For Technical And Customer Assistance - Duracell DG65M-R62 Series Owner's Manual

Contact information for Technical and Customer Assistance

Locate an Authorized Service Dealer
For assistance in finding an Authorized Service Dealer, contact Duracell Generators Customer Service at
888-980-4938 or TechSupport@DuracellGenerators.com. Visit our web site at
www.DuracellGenerators.com.
Registration Card
Please fill out the registration card, and return it within 30 days of the purchase date. Registration card
can be found in the same plastic bag as your manual.
Customer assistance
Authorized Service Dealers are trained professionals who are familiar with your generator. They can
answer most of your questions and help you with any problems that you may encounter. If you are not
satisfied with the service you received from your representative, ask to personally speak with the Service
Manager or the Dealer's General Manager. The majority of questions and issues are resolved at the
Local Dealership.
However, if you are not satisfied with the information or the response you received from your Service
Dealer, you may contact Duracell Generators Customer Service office:
Duracell Generators
th
1474 West 9 Street, Suite A3
Upland, CA 91786
www.DuracellGenerators.com
Toll free: 888-261-5397
When you contact us, please provide the following so that we may help you most effectively:
Your generator's model and serial numbers
Name of Service Dealer who sold the generator to you initially
Name and address of the Service Dealer who services your generator
Date you initially purchased your generator
Your name, address, and phone number
A detailed summary of the issue
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