Troubleshooting - SoftBank 940P User Manual

Troubleshooting

Handset does not turn on
Was pressed for more than one second?
・
Is battery level sufficient?
・
Is battery inserted properly? (
・
Handset functions do not work after turning power on
Does PIN Entry window appear?
・
PIN Authentication is ON . Enter PIN (
USIM not inserted After power-off Insert USIM or Inserted USIM is
unavailable to this mobile phone Please insert valid one appears
when handset is turned on or operations attempted
Is USIM Card inserted correctly? (
・
Is SoftBank specified USIM Card inserted? (
・
USIM Card IC chip may be dirty.
・
Wipe with a clean cloth, then insert USIM Card correctly.
Keypad does not respond
Does appear in Standby?
・
Keyguard ( P.12-3) is active. Cancel it.
Does appear?
・
Privacy Key Lock is active (
Display is blurred
Adjust display brightness (
・
Is View Blind active?
・
Cancel View Blind (
19
19-10
P.1-14)
P.12-2).
P.1-3)
P.1-2).
P.12-4). Cancel it.
P.18-5).
P.1-30).
Outgoing calls or Video Calls will not connect or message and
Internet connections are unavailable
Does appear?
・
Is handset out-of-range or in a location where signal is weak?
Move to a location where signal is strong.
Does appear?
・
Cancel Offline Mode ( P.1-17)
Are you using handset overseas?
・
Set international settings (e.g. Select Operator) to use abroad
( P.2-10).
Does appear?
・
Personal Data Lock is set (
Outgoing calls or Video Calls will not connect
Is area code entered?
・
Is restricting outgoing calls in Call Barring? (
・
Does appear in Standby? Total cost has reached upper limit. Set Max
・
Cost Limit to OFF or execute Reset (
Outgoing calls will not connect or busy signal sounds
Did you enter area code?
・
Is restricting outgoing calls in Call Barring? (
・
Call is interrupted or disconnected
Does appear? Is handset out-of-range or in a location where signal
・
is weak?
Move to a location where signal is strong.
P.12-4). Deactivate Personal Data Lock.
P.2-20)
P.18-9).
P.2-20)