Regulatory Compliance - Lenovo System x3550 M5 Product Manual

Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Onsite response from next business day to 2 or 4 hours
Committed repair service
Warranty extension of up to 5 years
Post warranty extensions
Committed Repair Service
Committed Repair Services enhances the level of Warranty Service Upgrade or Post
Warranty/Maintenance Service offering associated with the selected systems. Offerings vary and are
available in select countries.
Priority handling to meet defined time frames to restore the failing machine to good working
condition
Committed repair service levels are measured within the following coverage hours:
24x7x6: Service performed 24 hours per day, 7 days per week, within 6 hours
24x7x8: Service performed 24 hours per day, 7 days per week, within 8 hours
24x7x24: Service performed 24 hours per day, 7 days per week, within 24 hours
Hard Drive Retention
Lenovo's Hard Drive Retention service is a multi-drive hard drive retention offering that ensures your
data is always under your control, regardless of the number of hard drives that are installed in your
Lenovo server. In the unlikely event of a hard drive failure, you retain possession of your hard drive
while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands.
The Hard Drive Retention service can be purchased in convenient bundles with our warranty
upgrades and extensions.
Microcode Support
Keeping microcode current helps prevent hardware failures and security exposure. There are two
levels of service: analysis of the installed base and analysis and update where required. Offerings
vary by country and can be bundled with other warranty upgrades and extensions.
Remote Technical Support Services (RTS)
RTS provides comprehensive technical call center support for covered servers, storage, operating
systems, and applications. Providing a single source for support of hardware and software issues,
RTS can reduce problem resolution time, decreasing the cost to address technical problems and
increasing uptime. Offerings are available for Windows, Linux, IBM Systems Director, VMware,
Microsoft business applications, and Lenovo System x storage devices, and IBM OEM storage
devices.

Regulatory compliance

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