Do you have a question about the Passion - RIC and is the answer not in the manual?
Questions and answers
J David Goldin
June 30, 2025
I have a pair of "Passion" aids and also a pair of 440 aids. The wax guards are of 2 different sizes. There's no model number on the boxes of wax guards. One size comes in a gray case, the other in a white case. Which kind is used in my Passion" aids? My white box of 8 says "nanocare." The gray box says "Quick Guard Pack 10982504"
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We furthermore reserve the right to make any changes considered necessary. Hearing aids and their accessories should not be disposed of with normal household waste. Please consult your national Widex distributor for advice on how to dispose of your hearing aid.
Your new hearing aid Thank you for choosing a Widex hearing aid. This is a hearing aid that allows you to be part of the process of tailoring the sound to your individual hearing loss and lifestyle requirements. We hope you will be pleased with your new Widex hearing aid.
General Ear-tip solutions In addition to the hearing aid itself, Passion RIC includes an ear-set, which consists of an earwire and an ear-tip, in which the receiver is placed. Below, your hearing care professional should check off the solution chosen for you.
NanoCare wax guard The NanoCare wax guard protects the hearing aid against earwax. Always use a NanoCare wax guard with your hearing aid otherwise the warranty for your hear- ing aid will be void. Be sure to read the directions on changing the wax guard that apply to the ear-tip solu- tion chosen for you.
General General info about the hearing aid The illustration below shows the hearing aid without any of its other parts (for example earwire and ear-tip). 1. Microphone openings, where the sound enters the hearing aid. 2. Exchangeable microphone grid, which protects the microphones against dirt and moisture.
Right/left identification If you wear hearing aids on both ears, your hearing care professional can put color marks on your hear- ing aids so you can easily see which is for the right ear and which is for the left ear (red mark = right and blue mark = left).
General The battery The recommended battery type for your hearing aid is: Zinc Air battery type 10 To obtain replacement batteries, please consult your hearing care professional. It is important to take note of the expiration date and the recommendations regard- ing disposal of used batteries on the battery pack.
Inserting the battery Before inserting a new battery in your hearing aid, remember to re- move the adhesive tab. Once the tab has been removed, the battery will start functioning after a few seconds. Do not use batteries on which there is a sticky residue from the tab or other unwanted substance.
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General Place the battery in the drawer so that the small plus (+) sign on the battery is facing in the direction indicated by the small plus (+) sign printed on the round battery holder (see drawing). You can use the provided battery magnet to steer the battery into place.
Changing the battery If you hear four beep-tones from your hearing aid, it is an indication that the battery is nearly exhausted. Once the battery is totally exhausted, the hearing aid will be completely silent. Exactly how long the hearing aid will function after the beep-tones varies from one case to another.
General Turning the hearing aid on and off The battery drawer of your hearing aid also functions as the on/off switch. The hearing aid is turned on when a battery is inserted cor- rectly and the battery drawer is completely closed. The hearing aid is turned off when the battery drawer is open.
Cleaning the hearing Never clean your hearing aid with water or cleaning solu- tions. Instead, clean your hearing aid with the provid- ed soft cloth after use. When the hearing aid is not in use, it is a good idea to leave the battery drawer open, so as to ventilate the hearing aid and allow it to dry.
General Changing the microphone grid Removal Use a fingernail to remove the microphone grid as illustrated. Attachment First place the lower part of the microphone grid as illustrated. Now the grid can easily be pressed into place as shown in the drawing.
Possible settings Your hearing aid can be set to start up in two different ways. In the standard start-up setting your hearing aid actively suppresses whistling while it is being placed on the ear. An alternative is a setting where the hear- ing aid whistles slightly while you place it on the ear.
General Fine tuning loudness Ordinarily, you cannot fine tune loudness in your Passion hearing aid. Depending on the model however, you can use a re- mote control with your hearing aid to fine-tune loud- ness. Each time you adjust the volume via your remote control, you will hear a beep-tone.
Listening programs Ordinarily, your Passion hearing aid has one listening program. Depending on the model however, you can also use a remote control to choose other listening programs for different situations. If your hearing aid has a remote control, please refer to the user’s instructions for the remote control.
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General Listening Description Chosen pro- programs gram position Passion Master Standard program * Acclimatization Acclimatization program * Music Music program * TV TV program * Comfort Attenuates back- ground noise * Audibility Makes high-frequency Extender sounds audible * Zen Makes fractal tones * Only on selected models.
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Potential listening programs include: Master: This listening program is the hearing aid’s standard program. In the Master program all the auto- matic functions of the hearing aid work to ensure audi- bility, speech intelligibility and comfort in all listening situations. *Acclimatization program: This listening program has the same features as the Master program, but provides slightly less amplification.
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General *Zen: Makes fractal tones. The generated sounds are adjusted according to your hearing loss. The Zen pro- gram which is only available with PA-440 may be used with amplification so both the surrounding sounds and the Zen tones are heard together. Or, it may be used alone (without amplification) in quiet when you are not required to hear surrounding sounds.
Zen program Your hearing aid may be provided with a unique op- tional listening program called Zen. It makes musical tones (and sometimes a rushing noise) in the back- ground using the latest in Fractal technology. These sounds are shaped according to your hearing loss so you can listen to them at any time and at any place with a simple push of the program button.
General Directions for use The Zen program can be activated with a simple push of the program button on the hearing aid (or on the re- mote control). Depending on how your hearing care professional has set up the program, you can access the Zen program by a “short-press”...
Precautions To ensure the safety and effectiveness of the Zen pro- gram when used as a sound therapy tool for tinnitus, the tinnitus management program must be designed and conducted by hearing care professionals who are trained in tinnitus management. A tinnitus manage- ment program should include a complete audiological evaluation, tinnitus diagnosis, counseling, use of prop- er amplification and/or sound therapy tools.
General Risks There are no known risks or side effects associated with the use of the Zen program. However, consistent with our recommendations on the use of conventional hear- ing aids, stop using the hearing aids (and the Zen pro- gram) and seek attention from your hearing healthcare professional if any of the following symptoms are not- - Skin irritation...
Switching between the listening programs If you have a remote control, you will hear beep-tones each time you switch to another program. The beeps tell you which program you have chosen: Program 1: One brief beep * Program 2: Two brief beeps * Program 3: Three brief beeps * Program 4: One long and one brief beep * Program 5: One long and two brief beeps...
Hearing aid with a closed ear-tip Hearing aid with a closed ear-tip An ear-set consists of the following parts: 1. Earwire 2. Anchor 3. Closed ear-tip 3a. Sound bore 3b. Vent 4. Receiver 5. Connector 6. NanoCare wax guard...
Right/left identification and length The earwire is available in six differ- ent lengths for the right and left ear, respectively. The individual size is printed on the ear-set (see arrow). Red print indicates that it is for the right ear and blue print that it is for the left ear.
Hearing aid with a closed ear-tip Placement First place the hearing aid behind the ear, so that the earwire rests comfortably on the ear, close to your head. Then insert the ear-tip in the ear canal while holding the lower part of the earwire. The anchor should only be used if necessary to secure the ear-set/hearing aid further.
Removal First remove the hearing aid it- self from its position behind the ear (1). Carefully pull the ear-tip out of the ear canal, while hold- ing the lower part of the earwire (2). If it is difficult, it may help to try to move the ear-tip carefully from side to side while pulling it out.
Hearing aid with a closed ear-tip Cleaning The following cleaning accessories are available for your hearing aid and ear-set: 1. Soft cloth 2. Long wax removing tool for the vent 3. Short wax removing tool for the sound outlet 4. Small brush Contact your hearing care professional if you need ad- ditional supplies of cleaning accessories.
Cleaning the ear-set Make sure that your ear-set is clean and free of earwax and moisture. Never use alcohol or other cleaning solu- tions to clean the ear-set. Cleaning the earwire Never clean the earwire with water or cleaning solutions. In- stead, clean the earwire with the soft cloth (no.
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Hearing aid with a closed ear-tip If necessary, the ear-tip can be washed in lukewarm water. Dis- connect the ear-tip from the ear-set and rinse the ear-tip thoroughly. Allow it to dry over- night. Never use cleaning solu- tions to clean the ear-tip. Important: The receiver must never come into contact with water.
Changing the ear-set parts The ear-set should be changed as required. The life of an ear-set is individual and depends on a number of factors, such as how much the hearing aid is used and the type of earwax produced in the ear. Consult your hearing care professional for advice on how often you should change your ear-set.
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Hearing aid with a closed ear-tip Choice of ear-tip: The ear-tip is available in four sizes (8, 9, 10, 11). It is important to choose the correct ear-tip size in order to ensure a good and comfortable fit. The ear-tip must be positioned comfortably in the ear ca- nal.
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Circle the sizes selected for your ear-set. Left ear (blue) Right ear (red) Ear-tip Earwire Ear-tip Earwire...
Hearing aid with a closed ear-tip Changing the NanoCare wax guard The NanoCare wax guard can be changed with or with- out the ear-tip attached to the earwire. Insert the re- moval hook into the used wax guard on the receiver and pull the wax guard straight out.
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Now turn the holder around so that the used wax guard is away from the receiver and the new one is in position to be inserted. Insert the holder into the open- ing of the sound outlet and gently press the wax guard onto the receiver.
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Hearing aid with a closed ear-tip After inserting the new wax guard, discard the holder with the used wax guard attached to the removal hook. Never reuse a wax guard. The frequency with which the NanoCare wax guard should be changed varies from one individual to an- other depending on, for example, the type and amount of earwax produced.
Hearing aid with an open ear-tip An ear-set consists of the following parts: 1. Earwire 2. Anchor 3. Open ear-tip 4. Receiver 5. Connector 6. NanoCare wax guard...
Hearing aid with an open ear-tip Right/left identification and length The earwire is available in six differ- ent lengths for the right and left ear, respectively. The individual size is printed on the ear-set. Red print indicates that it is for the right ear and blue print that it is for the left ear.
Placement First place the hearing aid behind the ear, so that the earwire rests comfortably on the ear, close to your head. Then insert the ear-tip in the ear canal while holding the lower part of the earwire. Lastly, make sure that the anchor is positioned correct- ly.
Hearing aid with an open ear-tip Remember to check at regular intervals that the hear- ing aid and the ear-set are positioned correctly. The an- chor should always be used with the hearing aid with an open ear-tip. If the hearing aid is not secured by the anchor, you may loose it.
Cleaning The following cleaning accessories are available for your hearing aid and ear-set: 1. Soft cloth 2. Small brush Contact your hearing care professional if you need ad- ditional supplies of cleaning accessories.
Hearing aid with an open ear-tip Cleaning the ear-set Make sure that your ear-set is clean and free of earwax and moisture. Never use alcohol or other cleaning solu- tions to clean the ear-set. Cleaning the earwire Never clean the earwire with water or cleaning solutions.
Cleaning the ear-tip The best way to clean the open ear-tip is to rinse it with luke- warm water. Disconnect the ear-tip from the ear-set and clean the ear-tip thoroughly with lukewarm water. Allow it to dry overnight. Important: The receiver must never come into contact with water.
Hearing aid with an open ear-tip Changing the ear-set parts The ear-set should be changed as required. The life of the ear-set is individual and depends on a number of factors, such as how much the hearing aid is used and the type of earwax produced in the ear.
Individualizing the ear-set Your hearing care professional will choose the correct size for you the first time. In these user’s instructions, your hearing care professional can circle the sizes se- lected for you (see page 54). Choice of earwire: The earwire is available in six differ- ent lengths for the right and left ear, respectively.
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Hearing aid with an open ear-tip Choice of ear-tip: The ear-tip is available in two sizes (small/large). It is important to choose the correct ear- tip size in order to ensure a good and comfortable fit. The ear-tip must be positioned comfortably in the ear canal.
The anchor To secure the position of the ear-tip in your ear canal, it may be necessary to use an anchor adjusted to fit your ear. The anchor loop has the correct size when it supports the position of the ear-tip in the canal, and the ear-set sits securely in and on the ear.
Hearing aid with an open ear-tip Changing the NanoCare wax guard Remove the ear-tip from the receiver. Insert the remov- al hook into the used wax guard on the receiver and pull the wax guard straight out.
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Now turn the holder around so that the used wax guard is away from the receiver and the new one is in position to be inserted. Insert the holder into the open- ing of the sound outlet and gently press the wax guard onto the receiver.
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Hearing aid with an open ear-tip After inserting the new wax guard, discard the holder with the used wax guard attached to the removal hook. Never reuse a wax guard. The frequency with which the NanoCare wax guard should be changed varies from one individual to an- other depending on, for example, the type and amount of earwax produced.
Hearing aid with a custom ear-tip An ear-set consists of the following parts: 1. Earwire 2. Receiver (placed inside the custom ear-tip) 3. Custom ear-tip with extraction cord 4. Connector 5. NanoCare wax guard 6. Vent opening (optional) Important: Never attempt to disconnect the earwire from the custom ear-tip.
Hearing aid with a custom ear-tip Right/left identification The ear-tip has ”Widex” printed on it. Red print indicates that it is for the right ear and blue print that it is for the left ear.
Placement First place the hearing aid it- self behind the ear, so that the hearing aid and earwire rest comfortably on the ear, close to your head. Then insert the custom ear- tip in the ear canal while holding the lower part of the earwire.
Hearing aid with a custom ear-tip Cleaning The following cleaning accessories are available for your hearing aid and ear-set: 1. Small brush 2. Soft cloth 3. Wax removing tool Contact your hearing care professional if you need ad- ditional supplies of cleaning accessories.
Cleaning the ear-set Make sure that your ear-set is clean and free of earwax and moisture. Never use alcohol or other cleaning solu- tions to clean the ear-set. Important: The custom ear-tip, in which the receiver is placed, must never come into contact with water. If dirt has gathered on the cus- tom ear-tip, use the small brush (no.
Hearing aid with a custom ear-tip If the earwire needs to be replaced Changing the earwire for the custom ear-tip requires special tools and experience. We recommend that you consult your hearing care professional when the ear- wire needs replacement. Do not attempt to do it your- self.
Changing the NanoCare wax guard Insert the removal hook into the used wax guard on the receiver and pull the wax guard straight out.
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Hearing aid with a custom ear-tip Now turn the holder around so that the used wax guard is away from the receiver and the new one is in position to be inserted. Insert the holder into the open- ing of the sound outlet and gently press the wax guard onto the receiver.
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After inserting the new wax guard, discard the holder with the used wax guard attached to the removal hook. Never reuse a wax guard. The frequency with which the NanoCare wax guard should be changed varies from one individual to an- other depending on, for example, the type and amount of earwax produced.
General In case of malfunction . . If the hearing aid is dead, it could be because: • The hearing aid is not turned on. Make sure that the battery drawer is closed. • The earwire is broken. Contact your hearing care pro- fessional to have the earwire replaced.
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If the hearing aid whistles continuously, it could be be- cause: • Your ear is blocked by earwax. Contact your ENT doc- tor/physician. • The earwire is yellow and stiff. Contact your hearing care professional to have the earwire replaced. •...
General Caring for your hearing aid With proper care, your hearing aid will give you years of reliable service. Here are some things you can do to prolong the life of your hearing aid: • Switch your hearing aid off when it is not in use. Should you not use it for several days, take out the battery to avoid battery leakage.
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• Widex hearing aids are not certified for use in mines or other areas with explosive gases.
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General • To maintain the proper shape of the ear-set, be care- ful not to twist or squeeze it out of shape when your hearing aid is placed in the case. • It is important to wipe the ear-set thoroughly and keep it clean of wax, etc.
Good advice • You may notice increased accumulation of earwax. Contact your physician/ENT doctor if you suspect that a plug of earwax has accumulated in your ear. Earwax may not only reduce your own hearing but also the effect of the hearing aid considerably. It is a good idea to ask your physician to clean your ears a couple of times a year.
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General • The hearing aid is made of modern non-allergenic materials. Still, in rare cases skin irritation can occur. If you notice skin irritation in or around your ear or ear canal, contact your hearing care professional. • Please be aware that the use of any type of hearing aid may involve a slightly increased risk of infection in the ear canal.
Need help?
Do you have a question about the Passion - RIC and is the answer not in the manual?
Questions and answers
I have a pair of "Passion" aids and also a pair of 440 aids. The wax guards are of 2 different sizes. There's no model number on the boxes of wax guards. One size comes in a gray case, the other in a white case. Which kind is used in my Passion" aids? My white box of 8 says "nanocare." The gray box says "Quick Guard Pack 10982504"