Whirlpool WRI51ABTWW Use Instructions page 21

ICE AND WATER Possible causes and/or recommended solutions
Ice or water has
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an off-taste, odor,
or gray color
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Water dispenser
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will not operate
properly
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NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
Water is leaking or
NOTE: After dispensing, a few additional drops of water are normal.
dripping from the
dispenser
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New plumbing connections - New plumbing connections can result in off-flavored or discolored ice
or water. This problem should go away over time.
Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice maker
to produce new ice.
Odor has transferred from food - Use airtight moisture-proof packaging to store food.
Use of non-recommended water supply line - Odors and tastes can transfer from certain materials
used in non-recommended water supply lines. Use only a recommended water supply line.
See "Water supply requirements".
There are minerals (such as sulfur) in the water - A water filter may need to be installed in order to
remove the minerals.
Water filter was recently installed or replaced - Gray or dark discoloration in ice or water indicates
that the water filtration system needs additional flushing. See "Water and ice dispensers".
Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the
freezer door must be closed in order to operate the dispenser).
Refrigerator is not connected to a water supply, or the water supply shutoff valve is not
turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is fully
open.
Kink in the water source line - A kink in the water line can reduce water flow to the dispenser.
Straighten the water line.
Water pressure to the home is not at or above 22 psi (147 kPa) - The water pressure to the home
affects the flow from the dispenser. See "Water supply requirements".
New installation - After connecting the refrigerator to a water source, flush the water system.
See "Water and ice dispensers".
Dispenser is locked - Unlock the dispenser. See "Water and ice dispensers".
Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly.
See "Water filtration system".
A reverse osmosis water filtration system is connected to your cold water supply - This can
decrease water pressure. See "Water supply requirements".
Glass was not held under the dispenser long enough - Hold the glass under the dispenser for 2 to
3 seconds after releasing the dispenser pad/lever.
New installation, or water filter was recently installed or replaced - Air in the water lines causes
the water dispenser to drip. Flush the water system to remove the air in the water lines.
See "Water and ice dispensers".
Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or
pieces.
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