Whirlpool WRI51ABTWW Use Instructions page 20

ICE AND WATER Possible causes and/or recommended solutions
Ice maker is not
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producing ice,
not producing
enough ice, or
producing
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small/hollow ice
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NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
Ice dispenser will not
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operate properly
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Refrigerator is not connected to a water supply, or the water supply shutoff valve is not fully
turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is fully
open.
Kink in the water source line - A kink in the water line can reduce water flow, resulting in decreased
ice production, small ice cubes, and/or hollow or irregularly-shaped ice. Straighten the water line.
Ice maker is not turned on - Turn on the ice maker. See "Ice maker and storage bin".
New installation - After connecting the refrigerator to a water source, flush the water system.
(See "Water and ice dispensers"). Wait 24 hours for ice production to begin. Wait 72 hours for full ice
production. Discard the first three batches of ice produced.
Large amount of ice was recently removed - Allow sufficient time for the ice maker to produce more
ice.
Ice is jammed in the ice maker ejector arm - Remove ice from the ejector arm using a plastic utensil.
Inadequate water pressure - Verify that the household has adequate water pressure.
See "Water supply requirements".
Water filter is installed incorrectly - Make sure the filter is properly installed.
See "Water filtration system".
A reverse osmosis water filtration system is connected to your cold water supply
This can decrease water pressure. See "Water supply requirements".
Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the
freezer door must be closed in order to operate the dispenser).
New installation - After connecting the refrigerator to a water source, flush the water system. (See
"Water and ice dispensers"). Wait 24 hours for ice production to begin. Wait 72 hours for full ice
production. Discard the first three batches of ice produced.
Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and make
sure the ice storage bin is firmly in position. See "Ice maker and storage bin".
Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery chute
Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice delivery chute
and the bottom of the ice storage bin using a warm damp cloth, then dry both thoroughly. To avoid
clogging and to maintain a fresh supply of ice, empty the storage bin and clean both the storage bin
and the delivery chute every 2 weeks.
Wrong ice has been added to the storage bin - Use only ice cubes produced by the current ice
maker.
Dispenser is locked - Unlock the dispenser. See "Water and ice dispensers".
Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the door,
temporarily switch from crushed ice to cubed ice to clear the jam.
Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait a few
minutes for the dispenser to reset, then resume dispensing. Take large amounts of ice directly from the
ice bin, not through the dispenser.
Water pressure to the home is not at or above 22 psi (147 kPa) - The water pressure to the home
affects the flow from the dispenser. See "Water supply requirements".
Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly.
See "Water filtration system".
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