Hotline - Troubleshooting - RME Audio DSP System Multiface User Manual

13. Hotline – Troubleshooting
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Latest Additions.
The dialog 'New hardware component found' does not appear:
• Check whether the CardBus card is completely inserted into the PCMCIA slot, or the PCI
interface is correctly inserted in the PCI slot.
The input signal cannot be monitored in real-time
• ASIO Direct Monitoring has not been enabled, and/or monitoring has been disabled globally.
The 8 ADAT channels don't seem to work
• The optical output has been switched to SPDIF. The ADAT playback devices are still usable
by routing and mixing them in TotalMix to other outputs.
Playback works, but record doesn't
• Check that there is a valid signal at the input. If so, the current sample frequency is dis-
played in the Settings dialog.
• Check whether the HDSP system has been selected as recording device in the audio appli-
cation.
• Check whether the sample frequency set in the audio application ('Recording properties' or
similar) matches the input signal.
• Check that cables/devices have not been connected in a closed loop. If so, set the systems's
clock mode to Master.
Crackle during record or playback
• Increase the number and size of buffers in the 'Settings' dialog or in the application.
• Try different cables (coaxial or optical) to rule out any defects here.
• Check that cables/devices have not been connected in a closed loop. If so, set the system's
clock mode to 'Master'.
The Multiface II fails after a few minutes
• The Multiface II requires a HDSP PCI revision 1.9 or higher. Older HDSP PCI cards do not
deliver enough current for the new Multiface II.
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User's Guide HDSP System Multiface II © RME