Troubleshooting - Whirlpool W10842003B User Instructions

First try the solutions suggested here. If you need further assistance or more recommendations that may help you
avoid a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
http://www.whirlpool.com/product_help.
Contact us by mail with any questions or concerns at the address below:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Operation
PROBLEM
Nothing will operate
Cooktop will not operate
Excessive heat around
cookware on cooktop
Cooktop cooking results not
what expected
Cooktop element cycles on
and off on High setting
Oven will not operate
Oven temperature too high or
too low
Oven indicator lights flash
Display shows messages
Self-Cleaning cycle will not
operate
16

TROUBLESHOOTING

POSSIBLE CAUSES
Power supply cord is unplugged.
Household fuse is blown or a
circuit breaker is tripped.
The control displays an F9 or F9
E0 error code.
The control knob is set incorrectly. Push in knob before turning to a setting.
On ceramic glass models, the
oven control lockout is set.
Cookware that is not the proper
size.
Control knob set to incorrect
heat level.
Range is not level.
Element cycling due to a
temperature limiter
Delay Start is set.
Control lock is ON.
Control is in Demo mode.
Electronic oven control set
incorrectly.
Oven temperature needs
adjustment.
Power to range is turned on or
restored.
Power failure (display shows
flashing time).
Error code (display shows letter
followed by number).
Start needs to be pressed so a
cycle can begin.
The oven door is not closed.
The Self-Cleaning function has
not been entered correctly.
A Timed Cooking function has
been entered.
The range is in Sabbath mode.
SOLUTIONS
Plug into a grounded outlet.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
The electrical outlet in the home may be miswired. Contact a
qualified electrician to verify the electrical supply.
See the "Control Lock" keypad feature in the "Feature Guide."
Use cookware about the same size as the surface cooking
area, element, or surface burner. Cookware should not extend
more than / " (1.3 cm) outside the cooking area.
1
2
See the "Cooktop Use" section.
Level the range. See the Installation Instructions.
This is normal operation. The element may cycle on and off to
keep the cooktop from overheating.
See the "Electronic Oven Controls" section.
Press and hold CONTROL LOCK for 3 seconds to unlock.
Demo mode will deactivate all oven elements. See "Demo
Mode" in the Electronic Oven Controls" section.
See "Electronic Oven Controls" section.
See the "Oven Temperature Control" in the "Electronic Oven
Controls" section.
See "Control Display" in the "Electronic Oven Controls"
section. If the indicator light(s) keep flashing, call for service.
See the "Warranty" section for more information.
Clear the display. On some models, reset the clock, if needed.
See "Clock" keypad feature in the "Feature Guide" section.
Depending on your model, press CANCEL to clear the display.
See "Control Display" in the "Electronic Oven Controls"
section. If it reappears, call for service. See the "Warranty"
section for more information.
See the "Start" keypad feature in the "Feature Guide" section.
Make sure the oven door is fully closed.
See the "Self-Cleaning Cycle" section.
See the "Cook Time" section.
See the "Sabbath Mode" section.