Toro 38820 Operator's Manual page 32

Conditions and Products Covered
The Toro Company and its affiliate, Toro Warranty Company, pursuant
to an agreement between them, jointly promise to repair for the original
purchaser 1 the Toro Product listed below if defective in materials or
workmanship or if the Toro GTS (Guaranteed to Start) engine will not start
on the first or second pull, provided the routine maintenance required in the
Operator's Manual have been performed.
This warranty covers the cost of parts and labor, but you must pay
transportation costs.
The following time periods apply from the original date of purchase:
Products
Snowthrowers
•Single Stage
—Engine
•SnowMax
—Chute, chute deflector, and
lower chute
•Two Stage
—Chute, chute deflector and
impeller housing cover
Electric Snowthrowers
1 Original Purchaser means the person who originally purchased the Toro Product.
2 Residential use means use of the product on the same lot as your home. Use at more than one
location is considered commercial use and the commercial use warranty would apply.
Owner Responsibilities
You must maintain your Toro Product by following the maintenance
procedures described in the Operator's Manual. Such routine maintenance,
whether performed by a dealer or by you, is at your expense.
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or
workmanship, follow this procedure:
1. Contact your seller to arrange service of the product. If for any
reason it is impossible for you to contact your seller, you may contact
any Toro Authorized Distributor to arrange service. See attached
Distributor List.
2. Bring the product and your proof of purchase (sales receipt) to the
servicing outlet. If for any reason you are dissatisfied with the servicing
outlet's analysis or with the assistance provided, contact us at:
Toro Warranty Company
Toro Customer Care Department, RLC Division
8111 Lyndale Avenue South
Bloomington, MN 55420-1196 USA
001–952–948–4707
The Toro Warranty
and
The Toro GTS Starting Guarantee
Warranty Period
2 years Residential Use 2
45 Days Commercial Use
2 years GTS Guarantee,
Residential Use 2
3 years Residential Use 2
45 Days Commercial Use
Lifetime (original owner only) 1
3 years Residential Use 2
45 Days Commercial Use
Lifetime (original owner only) 1
2 years Residential Use 2
No Warranty for Commercial
Use
Items and Conditions Not Covered
There is no other express warranty except for special emission system
coverage and engine warranty coverage on some products. This express
warranty does not cover the following:
•
Cost of regular maintenance service or parts, such as filters, fuel,
lubricants, oil changes, spark plugs, or brake and clutch adjustments
•
Components failing due to normal wear
•
Any product or part which has been altered or misused or neglected
and requires replacement or repair due to accidents or lack of proper
maintenance
•
Pickup and delivery charges
•
Repairs or attempted repairs by anyone other than an Authorized Toro
Service Dealer
•
Repairs necessary due to failure to follow recommended fuel
procedure (consult Operator's Manual for more details)
– Removing contaminants from the fuel system is not covered
– Use of old fuel (more than one month old) or fuel which contains
more than 10% ethanol or more that 15% MTBE
– Failure to drain the fuel system prior to any period of non-use
over one month
•
Repairs or adjustments to correct starting difficulties due to the
following:
– Failure to follow proper maintenance procedures or recommended
fuel procedure
•
Special operational conditions where starting may require more than
two pulls:
– First time starts after extended period of non-use over three
months or seasonal storage
– Improper starting procedures - if you are having difficulty starting
your unit, please check the Operator's Manual to ensure that
you are using the correct starting procedures. This can save an
unnecessary visit to an Authorized Toro Service Dealer.
General Conditions
The purchaser is covered by the national laws of each country. The rights
to which the purchaser is entitled with the support of these laws are not
restricted by this warranty.
Residential Snow Products
374-0310 Rev A