Appendix; Troubleshooting - Samsung WAM750 User Manual

Appendix

troubleshooting

A
Refer to the table below when this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product,
disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-
7864).
Symptom
The unit will not turn on.
Hub and product is not paired.
A function does not work when
the button is pressed.
Sound is not produced.
The TV SoundConnect (TV pairing)
failed.
Check
• Is the power cord plugged into
the outlet? (WAM750, WAM751,
WAM350, WAM351 Only)
• Is the power adapter plugged into
the outlet? (WAM550, WAM551
Only)
• When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
• Is the LAN cable connected to
the wireless router and the HUB
properly?
• Make sure the product's front LED
turns from red to blue.
• Is there static electricity in the air? • Disconnect the power plug and
• Is the volume set to minimum?
• Does your TV support TV
SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
4444 65
Remedy
• Connect the power cord to the
outlet. (WAM750, WAM751,
WAM350, WAM351 Only)
• Connect the power adapter to the
outlet. (WAM550, WAM551 Only)
• Reset the HUB. (Refer to the HUB's
user manual for details.)
Unplug the HUB and plug it in
again. Check whether the pairing
indicator on the front of the HUB is
blinking or not.
• Reset the product (see page 15).
Click here.
Unplug the product and plug
it in again. Check whether the
LED indicator on the front of the
product is blinking or not.
connect it again.
• Connect the product correctly.
• Adjust the volume.
• TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
• Confirm TV SoundConnect is set to
On in your TV's menu.
• Update your TV with the latest
firmware.
• Contact the Samsung Call Center.
• Press and hold the
SoundConnect
button for more than
5 seconds to reset TV SoundConnect
and connect a new TV.
TV