Symptom
I cannot group products.
App doesn't work properly
note
9 If the problem persists, consult the service center for troubleshooting.
open Source license notice
A
• For further information on Open Sources used in this product, please visit the website: http://
opensource.samsung.com
licences
A
• The Spotify Software is subject to third party licenses found here :
www.spotify.com/connect/third-party-licenses.
• For more information about Spotify Connect, please visit www.spotify.com/connect
Check
• Is the product connected to the
network via Wi-Fi?
• Does an error occur when
accessing the app?
4444
67
Remedy
• If the product is connected to the
network via Bluetooth, NFC tagging
(WAM750, WAM751, WAM550,
WAM551 Only - Android), TV
SoundConnect, or AUX IN (WAM750,
WAM751 Only), you cannot use the
group products function.
• Make sure your smart device is
compatible with the app. (See
page 75)
Click here.
• Make sure the app is the latest
version.
• Make sure the product's front LED
turns from red to blue.
• If used with a HUB
- Make sure the HUB and the
smart device are connected to
same router.
- Make sure the HUB's indicator
LED's show that it is working
correctly. (See page 24, item 3.)
Click here.
- If you experience troubles with
connecting the HUB and product,
try relocating the product so
that the product is closer to the
wireless router or HUB.