Ssu Troubleshooting - Ricoh G031 Service Manual

SSU TROUBLESHOOTING

1.6 SSU TROUBLESHOOTING
This section explains problems that may occur when using the SSU (Stinger
service utility).
When 'stinger.exe' or the SSU icon is clicked, SSU starts. The following error
messages may appear when the download button is clicked. These errors are
created by SSU.
1. "LPTx open error"
2. "File (filename.P00) Write error"
3. "File (filename.P00) Create Error"
Symptoms
1. "LPT2 open error"
This may appear in a message window when the download button is clicked to
start downloading.
SSU uses the lpt1 port to send the data. When the default printer is connected to
the lpt2 port, for example, the SSU cannot send the data to lpt1 and tit tries to send
the data to lpt2. However, SSU cannot open lpt2.
The default printer must be connected to lpt1.
Countermeasure:
Connect the port of the default printer to lpt1 (use the port setting in the Details tab
of the printer properties).
2. "File (filename.P00) Write error"
SSU checks the rom file attribute when it starts to send the data. This error
message appears when the file attribute is read-only.
Countermeasure:
Open the file properties (using Windows Explorer) and uncheck the read-only
attribute.
3. "File (filename.P00) Create Error"
SSU creates a temporary file in the same directory as the rom file. If the rom file is
on a CD-ROM for example, SSU cannot create a temporary file. Also, if the rom file
is in a network directory that is not shared, SSU cannot create a temporary file.
Countermeasure:
The rom file must be in a local directory.
G031/G032 A-26 SM