Page 2 Further, the ® or ™ symbols are not used in the text. LIMITED WARRANTY In no event shall the liability of QNAP Systems, Inc. (QNAP) exceed the price paid for the product from direct, indirect, special, incidental, or consequential software, or its documentation.
Page 3 Important Notice Reading instructions  Please read the safety warnings and user manual carefully before using this product. Power supply  This product can only be used with the power supply provided by the manufacturer. Service  Please contact qualified technicians for any technical enquires. Do not repair this product by yourself to avoid any voltage danger and other risks caused by opening this product cover.
Page 4 Regulatory Notice FCC STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Page 5: Table Of Contents
Table of Contents TABLE OF CONTENTS ............................. 5 SAFETY WARNING ............................9 CHAPTER 1. INTRODUCTION ......................10 ............................. 10 VERVIEW ........................11 ARDWARE LLUSTRATION 1.2.1 VS-8040U-RP/VS-8032U-RP/VS-8024U-RP................11 1.2.2 VS-8040/VS-8032/VS-8024 ......................12 1.2.3 VS-6020 Pro/VS-6016 Pro/VS-6012 Pro ..................13 1.2.4 VS-5020/VS-5012.......................... 14 1.2.5 VS-4016U-RP Pro/VS-4012U-RP Pro/VS-4008U-RP Pro ............
Page 6 CHAPTER 4. USE THE NVR BY WEB-BASED INTERFACE............61 NVR ......................... 61 ONNECT TO THE ..........................63 ONITORING 4.2.1 Live Video Window ........................72 4.2.2 Display Mode..........................74 4.2.3 PTZ Camera Control Panel......................74 4.2.4 Multi-server Monitoring ....................... 75 4.2.5 Monitor Settings..........................
Page 7 6.4.1 SATA Disk........................... 140 6.4.2 RAID Management Tool ......................143 6.4.3 USB Disk............................. 145 6.4.4 UPS............................. 146 ........................... 147 ANAGEMENT 6.5.1 Create user..........................149 6.5.2 Edit User............................. 150 6.5.3 Delete User ..........................150 6.5.4 User Access Rights Comparison....................151 ..........................154 AMERA ETTINGS 6.6.1...
Page 8 CHAPTER 8. LCD PANEL ........................202 CHAPTER 9. TROUBLESHOOTING ....................208 APPENDIX A DYNAMIC DOMAIN NAME REGISTRATION............212 APPENDIX B CONFIGURATION EXAMPLES................... 216 TECHNICAL SUPPORT ..........................221 GNU GENERAL PUBLIC LICENSE ......................222...
Page 9: Safety Warning
Safety Warning This product can operate normally in the temperature of 0ºC–40ºC and relative humidity of 0%–90%. Please make sure the environment is well-ventilated. The power cord and devices connected to this product must provide correct supply voltage. Do not place this product in direct sunlight or near chemicals. Make sure the temperature and humidity of the environment are in optimized level.
Page 10: Chapter 1. Introduction
All the functions can be configured by an IE web browser. The VioStor Pro Series NVR is the world's first Linux-based NVR capable of truly PC-less quick configuration, monitoring of IP cameras on the network, and video playback via the VGA connector.
Page 11: Hardware Illustration
Hardware Illustration 1.2.1 VS-8040U-RP/VS-8032U-RP/VS-8024U-RP 1. LED indicators: Status, LAN, USB, HDD1–8 2. Power button 3. Select button 4. Enter button 5. Power connector 6. Password & network settings reset button 7. RS-232 port 8. VGA 9. USB x 4 10. Gigabit LAN x 2...
Page 12: Vs-8040/Vs-8032/Vs-8024
1.2.2 VS-8040/VS-8032/VS-8024 1. One-touch-auto-video-backup button 2. USB 3. LED indicators: Status, LAN, USB, HDD1–8 4. Power button 5. Select button 6. Enter button 7. Power connector 8. Gigabit LAN x 2 9. USB x 4 10. RS-232 port 11. VGA 12.
Page 13: Vs-6020 Pro/Vs-6016 Pro/Vs-6012 Pro
1.2.3 VS-6020 Pro/VS-6016 Pro/VS-6012 Pro One-touch-auto-video-backup button LED indicators: Status, LAN, USB, eSATA, HDD1–6 Power button Select button Enter button Power connector Gigabit LAN x 2 USB x 4 eSATA x 2 (reserved) Password & network settings reset button Kensington security slot...
Page 14: Vs-5020/Vs-5012
1.2.4 VS-5020/VS-5012 One-touch-auto-video-backup button LED indicators: USB, Status, HDD1–5, LAN Power button Select button Enter button Power connector Gigabit LAN x 2 USB x 4 eSATA (reserved) RS-232 port Password & network settings reset button Kensington security slot...
Page 15: Vs-4016U-Rp Pro/Vs-4012U-Rp Pro/Vs-4008U-Rp Pro
1.2.5 VS-4016U-RP Pro/VS-4012U-RP Pro/VS-4008U-RP Pro One-touch-auto-video-backup button LED indicators: Status, LAN, USB, eSATA, HDD1–4 Power button Power connector Gigabit LAN x 2 USB x 4 eSATA x 2 (reserved) Password & network settings reset button...
Page 16: Vs-4016 Pro/Vs-4012 Pro/Vs-4008 Pro
1.2.6 VS-4016 Pro/VS-4012 Pro/VS-4008 Pro One-touch-auto-video-backup button LED indicators: Status, LAN, USB, eSATA, HDD1–4 Power button Select button Enter button Power connector Gigabit LAN x 2 USB x 4 eSATA x 2 (Reserved) Password & network settings reset button Kensington security slot...
Page 17: Vs-4016U-Rp
1.2.7 VS-4016U-RP 1. One-touch-auto-video-backup button 2. USB 3. LED indicators: USB, Status, HDD1–HDD4, LAN 4. Power button 5. Power connector 6. Gigabit LAN x 2 7. USB x 2 8. Password & network settings reset button 9. VGA...
Page 18: Vs-2012 Pro/Vs-2008 Pro
1.2.8 VS-2012 Pro/VS-2008 Pro One-touch-auto-video-backup button LED indicators: HDD1, HDD2, LAN, eSATA Power button Power connector Gigabit LAN x 2 USB x 2 eSATA x 2 (reserved) Password & network settings reset button Kensington security slot...
Page 19: Vs-2012/Vs-2008
1.2.9 VS-2012/VS-2008 One-touch-auto-video-backup button LED indicators: HDD1, HDD2, LAN, eSATA Power button Power connector Gigabit LAN x 2 USB x 2 Password & network settings reset button Kensington security slot eSATA x 2 (reserved)
Page 20: 1.2.10 Vs-2004L/Vs-2008L
1.2.10 VS-2004L/VS-2008L One-touch-auto-video-backup button USB 2.0 LED Indicators: USB, status, HDD1, HDD2, LAN, power Power button Power connector Gigabit LAN USB 2.0 x 2 Password & network settings reset button K-Lock security slot Power cord hook...
Page 21: 1.2.11 Vs-201P/V
1.2.11 VS-201P/V One-touch-auto-video-backup button LED indicators: USB, status, HDD1, HDD2, LAN, and power Power button Power connector Gigabit LAN USB x 2 Password & network settings reset button Kensington security slot...
Page 22: 1.2.12 Vs-1004L
1.2.12 VS-1004L One-touch-auto-video-backup button USB 2.0 LED Indicators: USB, status, HDD, eSATA, LAN, power Power button Power connector Gigabit LAN USB 2.0 x 2 Password & network settings reset button K-Lock security slot eSATA Power cord hook...
Page 23: 1.2.13 Nvr-104P/V
1.2.13 NVR-104P/V One-touch-auto-video-backup button LED indicators Power button USB x 2 eSATA port Gigabit LAN Password & network settings reset button Power connector Kensington security slot...
Page 24: 1.2.14 Vs-101P/V
1.2.14 VS-101P/V One-touch-auto-video-backup button LED indicators Power button Power connector Gigabit LAN USB x 2 Password & network settings reset button Kensington security slot eSATA port (reserved)
Page 25: Chapter 2. Install The Nvr
Chapter 2. Install the NVR For the information of hardware installation, see the ‘Quick Installation Guide’ (QIG) in the product package. You can also find the QIG in the product CD-ROM or QNAP website (http://www.qnapsecurity.com/). Personal Computer Requirements For better system performance, your computer should at least fulfil the following requirements: No.
Page 26 Security Settings of the Web Browser Please make sure the security level of the IE browser in Internet Options is set to Medium or lower.
Page 27: Browse Cd-Rom
Browse CD-ROM Run the product CD-ROM on your Windows PC, you can view the Quick Installation Guide (QIG) and user manual, and install codec and software utilities Finder and VioStor Player.
Page 28 VioStorPlayer: The setup program of VioStor Player, a tool to play the videos recorded  by the NVR. If you failed to install VioStor Player when connecting to the playback page of the NVR by an IE browser, you can install the plugin from the CD-ROM.
Page 29: Hard Disk Drives Compatibility List
This product works with 2.5-inch and 3.5-inch SATA hard disk drives from popular hard disk brands. For the hard disk compatibility list, please visit http://www.qnapsecurity.com/pro_compatibility.asp QNAP disclaims any responsibility for product damage/malfunction or data loss/recovery due to misuse or improper installation of hard disks in any occasions for any reasons.
Page 30: Check System Status
Check System Status LED Display & System Status Overview Colour LED Status Description 1) A hard drive on the NVR is being formatted 2) The NVR is being initialised Flashes green 3) The system firmware is being updated and red 4) RAID rebuilding is in process alternately 5) Online RAID Capacity Expansion is in...
Page 31 The hard drive data is being accessed and a Flashes red read/write error occurs during the process Red/ A hard drive read/write error occurs Green Flashes green The hard drive data is being accessed Green The hard drive can be accessed 1) A USB device is detected 2) A USB device is being removed from the Flashes blue...
Page 32 Beep Alarm (beep alarm can be disabled in ‘System Tools’ > ‘Hardware Settings’) Beep sound No. of Times Description Short beep (0.5 sec) 1) The NVR is starting up 2) The NVR is being shut down (software shutdown) 3) The reset button is pressed 4) The system firmware has been updated Short beep (0.5 sec) The NVR data cannot be copied to the external...
Page 33: System Configuration
System Configuration Install Finder Run the product CD, the following menu is shown. Click ‘Install Finder’. Follow the instructions to install Finder. Upon successful installation, run Finder. If Finder is blocked by your firewall, unblock it. Finder detects the NVR servers on the local network. If the server has not been initialised, you will be prompted to perform quick setup.
Page 34 You must enter the administrator name and password to perform quick setup. The default administrator name and password are as below: Use name: admin* Password: admin *If you are using the VS-201/VS-101/NVR-104, the default login name is ‘administrator’ and the login password is ‘admin’. Note: Make sure all the IP cameras are configured and connected to the network.
Page 35 Click ‘Start installation’ to execute the quick configuration. After the quick configuration, you can start to use the NVR. Click ‘Start Monitoring’ to view the live video from the IP cameras or click ‘Close’ to return to the home page of the system administration.
Page 36 The first time you connect to the monitoring page of the NVR, install the ActiveX add-on. You can view the live video from the IP cameras configured on the NVR and the recording status of each channel.
Page 37: Chapter 3. Use The Nvr By Local Display
Chapter 3. Use the NVR by Local Display Note: This feature is supported by the VioStor Pro Series NVR only. The models include VS-8040U-RP, VS-8032U-RP, VS-8024U-RP, VS-8040, VS-8032, VS-8024, VS-6020 Pro, VS-6016 Pro, VS-6012 Pro, VS-4016U-RP Pro, VS-4012U-RP Pro, VS-4008U-RP Pro, VS-4016 Pro, VS-4012 Pro, VS-4008 Pro, VS-2012 Pro, VS-2008 Pro, and VS-2004 Pro.
Page 38 When the NVR is turned on, the login screen will be shown. Select the language. Enter the administrator name and password. If the NVR has not been configured, skip the login page and enter Quick Configuration (refer to Chapter 3.1). Default user name: admin Password: admin Click the keyboard icon...
Page 39: Quick Configuration
Quick Configuration If the NVR has not been configured, Quick Configuration Wizard will be shown. Follow the instructions of the wizard to complete the system setup. Note: All the changes will be effective only after you apply the settings in the last step. 1.
Page 40 2. Change the admin password or use the default password (admin). 3. Select to obtain the network settings automatically or enter the network settings.
Page 41 4. Enter the date and time settings. You can select to synchronize the server time with an Internet time server. If you enter a domain name for the NTP server, make sure you have set up a correct DNS server. 5.
Page 42 6. Configure the IP camera settings. If no IP cameras have been set, you will be prompted to search for the cameras on the local network. a. The cameras found will be shown. Select the IP cameras and click ‘Add’ to add the channels.
Page 43 b. To manually add an IP camera or edit the camera settings, click. c. Enter the camera settings. Click ‘Test’ to test the connection. Click ‘Remove’ to delete the camera.
Page 44 d. To edit the recording settings, click  next to ‘Recording Settings’. Define the recording settings and click ‘OK’.
Page 45 7. Verify the settings and click ‘Next’ to initialize the server. 8. After the system has been initialized, you can start to use the NVR. Click ‘Start Monitoring’ to enter the monitoring screen.
Page 46: System Configuration
System Configuration To manage the system settings such as administrator password, network and time settings, click on the monitoring screen. Note that this button (option) will only be shown when you login as an administrator. Select the language and click the icons to configure the settings.
Page 47 Icon Description Perform quick configuration of the system. Change the administrator password to login local display. Change the network settings. Change the date and time settings. Configure the disk volume and initialize the hard disks. Configure the network camera settings.
Page 48: Monitoring
Monitoring Upon successful login, the monitoring screen will be shown. You can monitor the IP cameras, change the display mode, enable or disable manual recording, control the PTZ cameras, and so on. Select monitoring mode Camera View video list image and IP camera info PTZ camera control panel...
Page 49 Icon Description Monitor: Enter the monitoring page. Playback: Enter the playback page. Configuration: Enter the system configuration page; allows admin access only. Options: Configure the event notification settings, video window display settings, screen resolution, etc. Hide left panel: Hide the panel on the left of the monitoring page. Show left panel: Show the panel on the left of the monitoring page.
Page 50: Event Notification
Event notification: When the alarm recording is enabled and an event is detected, this icon will be shown. Click this icon to view the alert details. You can turn on or off the alert sound. To clear all the logs, click ‘Clear All’.
Page 51: Preset Positions
PTZ Control Panel The term ‘PTZ’ stands for ‘Pan/Tilt/Zoom’. If your IP camera supports PTZ, you can use the control panel on the NVR to adjust the viewing angel of the IP camera. These functions are available depending on the camera models. Please consult the camera’s documentation for details.
Page 52 Display Mode The NVR supports various display modes for monitoring. Click the correct icon to switch the display mode. Icon Description Full screen Single-channel mode 4-channel mode 6-channel mode 8-channel mode 9-channel mode 10-channel mode 12-channel mode Select the display page number Sequential mode.
Page 53 Live View Screen Upon successful configuration of the IP cameras, you can enter the monitoring screen to view the live video from the cameras. If the camera supports pan and tilt functions, you can click the channel on the screen and adjust the viewing angle with a mouse.
Page 54 Camera Status The camera status is indicated by the icons shown below: Icon Camera Status Scheduled or continuous recording is in process This IP camera supports audio function This IP camera supports PTZ function Manual recording is enabled The recording triggered by advanced event management (‘Camera Settings’ > ‘Alarm Settings’...
Page 55 Connection Message When the NVR fails to display the video of an IP camera, a message will be shown in the channel window to indicate the status. Message Description Connecting If the IP camera is located on remote network or the Internet, it may take some time to establish the connection to the camera.
Page 56 Options To configure advanced monitor settings, click The following options are provided under the ‘General’ tab. Event Notification: When this option is enabled and an event is triggered, the alert icon  will be shown on the monitoring channel instantly. Click the icon to view the alert details.
Page 57 The following options are provided under the ‘Video’ tab. Highlight the video window when an event is triggered: The video window will flash if an  event is triggered. Display unauthorized channels: Select this option to show the channels that the user ...
Page 58 The NVR detects the resolution settings supported by the connected monitor and selects the most appropriate setting automatically. To change the screen resolution, click ‘Settings’ under the ‘Screen’ tab. After configuring the resolution settings, you will enter the monitoring screen. If the monitor model cannot be detected, the NVR will provide the options 1400*1050, 1280*1024, 1024*768.
Page 59: Video Playback
Video Playback You can play the videos on the NVR by the local display. To use this feature, click on the monitoring screen. Most of the icons on the playback screen are the same as those on the monitoring screen. Please refer to Chapter 3.2 for the icon description. Note: You must have the playback access right to the IP cameras to play the videos.
Page 60: Playback Settings
Playback Settings: You can play, pause, stop, reverse play a video file, or select to play the previous or next file. When playing a video, you can use the scroll bar to adjust the playback speed or click the digital zoom icon to zoom in or zoom out the video.
Page 61: Chapter 4. Use The Nvr By Web-Based Interface
Chapter 4. Use the NVR by Web-based Interface You are recommended to use Microsoft Internet Explorer to monitor the IP cameras and manage the functions of the NVR. Important Notice: Before using the NVR, make sure you have installed the hard disks in the server correctly and finished the disk formatting and configuration.
Page 62 Enter the user name and password to login the NVR. Default user name: admin* Default password: admin * If you are using the VS-201/VS-101/NVR-104, the login name is ‘administrator’ and the login password is ‘admin’. To view the live video, install the ActiveX add-on.
Page 63: Monitoring Page
Monitoring Page Upon successful login, the monitoring page will be shown. Select the display language. You can start to configure the system settings and use the monitoring and recording functions of the server. Server name View monitoring Adjust channel display and details mode control...
Page 64 The NVR supports multi-display mode. (This function can only be used when the computer or the host is connected to multiple monitors.) Multi-server monitoring: Up to 120 channels from multiple QNAP NVR servers can be monitored. Select language: Select the display language.
Page 65 Login network camera homepage: Select a channel and click this button to go to the homepage of the selected IP camera. Event notification: When the alarm recording is enabled and an event is detected, this icon will be shown. Click this icon to view the alert details.
Page 66 Note: Enabling or disabling the manual recording feature will not affect the scheduled or alarm recording. By default, the snapshots are saved in ‘My Documents’ or ‘Documents’> ‘Snapshots’ on your Windows OS. If the snapshot time is inconsistent with the actual time that the snapshot is taken, it is caused by the network environment but not a system error.
Page 67 Right click the monitoring channel on the live view page. The following functions are available depending on the IP camera model. a. Connect to camera homepage. b. Camera setting: Enter the configuration page of the IP camera. c. PTZ: Pan/Tilt/Zoom camera control. d.
Page 68 To configure other monitoring options, right click a channel and select ‘Properties’. Streaming: Always stream from the server: Select this option to stream the audio and video data  from the NVR. If your computer cannot connect to the network cameras, select this option to allow the NVR to stream the data;...
Page 69 Display Mode: Fit image to window: Select this option to fit an image to the browser window. You  may also specify to keep the aspect ratio when resizing an image. Display image in original size: Select this option to display an image in its original size ...
Page 70 Video Resolution: Specify to adjust resolution automatically or use fixed resolution. If you select to adjust resolution automatically, the NVR will select the resolution setting* which best fits the size of the IE browser window. Note that ‘Stream from network camera’ will not be available if the network camera does not support streaming from camera or video resolution configuration.
Page 72: Live Video Window
4.2.1 Live Video Window The live videos of the IP cameras configured on the NVR are shown on the monitoring page. You can click the channel window to use the features supported by the IP camera, e.g. digital zoom or pan/tilt/zoom.
Page 73 Camera Status The camera status is indicated by the icons shown below: Icon Camera Status Scheduled or continuous recording is in process This IP camera supports audio function This IP camera supports PT function Manual recording is enabled The recording triggered by advanced event management (‘Camera Settings’ > ‘Alarm Settings’...
Page 74: Display Mode
4.2.2 Display Mode The NVR supports different display modes for viewing the monitoring channels. Single channel mode Picture-in-Picture mode 4-channel mode 6-channel mode 8-channel mode 9-channel mode 10-channel mode Multi-channel mode Adjust window size Sequential mode Full screen 4.2.3 PTZ Camera Control Panel The term ‘PTZ’...
Page 75: Multi-Server Monitoring
4.2.4 Multi-server Monitoring Follow the steps below to use the multi-server monitoring feature of the NVR. Click ‘Server List’ on the monitoring page. a. Click ‘Auto Detect’ to search for the NVR on the LAN and add the server to the server list.
Page 76: Monitor Settings
4.2.5 Monitor Settings To configure advanced monitor settings, click The following options are provided under the ‘General’ tab. Event Notification: When this option is enabled and an event is triggered, the alert icon  will be shown on the monitoring channel instantly. Click the icon to view the alert details.
Page 77 The following options are provided under the ‘Video’ tab. Video Streaming Stream from the server: If you cannot connect to the IP camera from your computer,  select this option and the video will be streamed from the NVR. This option does not require extra port mapping configuration;...
Page 78 The following options are provided under the ‘Snapshot’ tab. Snapshot: Specify the location where the snapshots are saved and the image format (JPEG or BMP). Show timestamp and camera name: Show the timestamp and the camera name on the snapshot. Save the snapshot as it is displayed: Select this option to save the snapshot as it is displayed on the window.
Page 79: Auto Cruising
4.2.6 Auto Cruising The auto cruising feature of the NVR is used to configure the PTZ cameras to cruise according to the preset positions and the staying time set for each preset position. To use the auto cruising feature, follow the steps below. 1.
Page 80 4. Click the number buttons to view the preset positions of the PTZ camera. When you click the button, the name of the corresponding preset position is shown on the ‘Preset Name’ drop-down menu.
Page 81 5. Add: To add a setting for auto cruising, select the ‘Preset Name’ from the drop-down menu and enter the staying time (interval, in seconds). Click ‘Add’. 6. Update: To change a setting on the list, highlight the selection. Select another preset position from the drop-down menu and/or change the staying time (interval).
Page 82 8. After configuring the auto cruising settings, select the option ‘Enable auto cruising’ and click ‘OK’. The NVR will start auto cruising according to the settings. Note: The default staying time (interval) of the preset position is 5 seconds. You can enter 5–999 seconds for this setting.
Page 83: Chapter 5. Play Video Files
ActiveX plugin. Follow the instructions to install the plugin. You can also install the program from the CD-ROM in the product package. Upon successful installation, you can access the VioStor player from the web interface or from Windows start menu > Programs > QNAP > Player.
Page 84: Use The Web-Based Playback Interface (Viostor Player)
Use the Web-based Playback Interface (VioStor Player) Click the playback button on the monitoring page. VioStor Player will be shown. You can use this program to search and play the recording files on the NVR servers. To return to the monitoring page, click . To...
Page 85: Connect To Server For Playback
5.1.1 Connect to Server for Playback 1. Click ‘Play by Time’...
Page 86 2. The following dialog will be shown.
Page 87 3. Configure servers: a. Add: Add a server. b. Modify: Modify a server. c. Remove: Remove a server. d. Auto: Auto-search servers. e. Default settings: Enter the default user name and password for all newly added servers.
Page 88 4. Select the data search mode. Date and time search (Text entry)  Select the NVR server(s) and the IP camera(s)*. ii. Click the ‘Text entry’ tab. iii. Select the recording type, the start and end time when the video is recorded. iv.
Page 89 Timeline search  Select the NVR server(s) and the IP camera(s)*. * You can select 4 IP cameras at maximum. Click the ‘Graphical entry’ tab.
Page 90 iii. Select the recording type. Specify the time range when the files are recorded. The settings will be applied to all the cameras selected. Click ‘Preview’ to preview the video. Click ‘OK’.
Page 91 Event entry  Select the NVR server(s) and the IP camera(s)*. * You can select 4 IP cameras at maximum. Click the ‘Event entry’ tab.
Page 92 iii. Select the event type. Specify the time range when the files are recorded. Specify the number of minutes to play the video recorded before and after the event.
Page 93 Event search. Use this function to search for all the events occurred on the IP cameras. You may refer to the event details to search for the recording data.  Search all: Search for the specified events occurred on all the IP cameras of an NVR within the time range specified.
Page 94 5. When the files are shown, you can play the video. Note: The regular recordings are shown in white and the alarm recordings are shown in red on the playlist.
Page 95: Play Video Files From Your Computer
5.1.2 Play Video Files from Your Computer Click ‘Add files’...
Page 96 Browse and select the files. The playlist will be shown. Click ‘Play’ to start playing.
Page 97: Quad-View Playback
5.1.3 Quad-view Playback The quad-view playback feature allows you to search for the video recorded by the NVR servers quickly. You can view the videos of four IP cameras simultaneously or select to divide the video of one IP camera into four time periods and play them in a quad-view window.
Page 98  Play the video of four IP cameras Select four IP cameras. Enter the search criteria in the ‘Text entry’ or ‘Graphical entry’. When the search results are shown, you can play the video files of the four IP cameras simultaneously.
Page 99: Intelligent Video Analytics (Iva)
5.1.4 Intelligent Video Analytics (IVA) The NVR supports intelligent video analytics for video data search. The following features are supported:  Motion detection: Detects the movement of the objects in the video.  Foreign object: Detects new object in the video. ...
Page 100 2. On the playback window, click...
Page 101 Note:  When the option ‘Pause when found’ is selected, the data search stops when a video file which matches the search criteria is found.  When ‘Highlight the detection zone’ is enabled, the moving objects will be highlighted in red brackets; the foreign or missing objects will be highlighted in yellow brackets;...
Page 102 6. Define the detection zone. Mouse over the edge of the red zone and use the mouse to define the detection zone. Click ‘Select all’ to highlight the entire area.
Page 103 7. Define the object size for detection. Use the mouse to drag the yellow zone to define the minimum object size for detection. Note: After this option is enabled, all the objects smaller than the yellow zone will be ignored for detection.
Page 104 8. Click ‘Search’ to start searching the video by IVA. The results will be shown.
Page 105 Note: Double click an entry on the search result dialog to play the video. The player will  play the video starting from 15 seconds before the event to 15 seconds after the event. Right click an entry on the search result dialog to export the video and save it on ...
Page 106: Convert To Avi File
5.1.5 Convert to AVI File You can save the video files recorded by the NVR as AVI files to your PC. Note: You must have the playback authority of the IP camera to use this feature. Follow the steps below to save the video from the NVR. 1.
Page 107 2. The following screen will be shown. 3. Select an NVR server and an IP camera.
Page 108 4. Select the recording type. 5. Specify the time range for the search. 6. Click ‘Preview’ to preview the video. 7. Click ‘OK’. Enter the file name and specify the location where the file is saved to. 8. The file will be converted into AVI format.
Page 109: Digital Watermarking
You can add digital watermark on the exported video and snapshot by VioStor Player. A permanent digital signal will be added to the exported files for digital watermarking. The watermark cannot be removed and is only visible to watermark proof software.
Page 110 3. Select to add digital watermark in the exported snapshot or video. 4. Select the recording files (refer to Chapter 5). 5. Click to convert the video files into AVI format.
Page 111 6. Click to start playing and exporting the files. Note: When you click again, the NVR will stop exporting the files and resume to the playback mode.
Page 112: Watermark Proof
5.2.2 Watermark Proof The Watermark Proof utility is installed automatically along with VioStor Player. From the Windows Start menu, select ‘All Programs’ > ‘QNAP’ > ‘Player’ to locate ‘Watermark Proof’. Run Watermark Proof. The following window will be shown. Click...
Page 113 Click to check the files and view the proof result. If you select ‘Stop when watermark error is detected’, the checking process will stop if a failed file is detected. Otherwise the program will check all the files you have selected. If a file has been modified, the proof result will be shown as ‘Failed’.
Page 114: Access The Recording Data
Access the Recording Data You can access the recording data on the NVR by the following services: Windows Network Neighbourhood (SMB/CIFS)  Web File Manager (HTTP)  FTP Server (FTP)  Note: To access the video files by these protocols, you must enter the user name and ...
Page 115: Windows Network Neighbourhood (Smb/Cifs)
5.3.1 Windows Network Neighbourhood (SMB/CIFS) You can access the video files by the SMB/CIFS protocol on Windows OS. On the web-based playback interface, click ‘SMB’.  Run \\NVR_IP\ from the Windows Start menu. For example, if your NVR IP is ...
Page 116: Ftp Server (Ftp)
5.3.3 FTP Server (FTP) You can access the recording data by FTP: On the web-based playback interface, click ‘FTP’.  In Windows Internet Explorer, enter ftp://username:password@NVRIP/. For  example, enter ftp://admin:admin@172.17.26.154/ if the NVR IP is 172.17.26.154.
Page 117: Chapter 6. System Administration
Chapter 6. System Administration To login the system configuration page of the NVR, click on the monitoring page and login as an administrator.
Page 118 Upon successful login, you can view the monitoring channels, the connection and recording status, and the network bandwidth of the NVR on the ‘Advanced Mode’ page. You can also view the settings by ‘Traditional Mode’. If the NVR is has not been configured yet, the Quick Configuration page will be shown to guide you through the system setup.
Page 119: Quick Configuration
Quick Configuration Follow the instructions to configure the NVR. Note: All the changes will be effective only after clicking ‘Start installation’ in the last step.
Page 120 Enter the server name. The server name supports up to 14 characters which may include alphabets (A–Z and a–z), numbers (0–9), and dash (-). Space and period (.) are not allowed. Change the administrator password or select to use the default password (admin).
Page 121 Enter the date, time, and time zone of the server. Enter the IP address, subnet mask, and default gateway of the server.
Page 122 Select the disk configuration. All the disk data will be cleared unless you select not to set the disk configuration.
Page 123 Initialize the IP camera settings. Select the camera brand and model. Enter the name and IP address of the camera, and the user name and password. You can also enable or disable the recording function on each channel, test the connection to the IP cameras and then click ‘Save’ to apply the changes.
Page 124 Click ‘Start Installation’ to apply the changes and initialize the system.
Page 125 Click ‘Start Monitoring’ to view the live video from the IP cameras or click ‘Close’ to return to the system administration home page.
Page 126: System Settings
System Settings You can configure the basic system settings including the server name, the date & time, and view the system settings. 6.2.1 Server Name Enter the name of the NVR. The server name supports maximum 14 characters, which can be a combination of alphabets (a-z), numbers (0-9), and hyphen (-).
Page 127: Date & Time
6.2.2 Date & Time Set the date, time, and time zone according to your location. If the settings are incorrect, the following problems may occur: Incorrect time display on the video files.  Incorrect time display on the event logs. ...
Page 128: View System Settings
6.2.3 View System Settings You can view the system settings such as the server name on this page.
Page 129: Network Settings
Network Settings You can configure the WAN and LAN settings, DDNS service, file service, host access control, protocol management and view the network settings in this section. 6.3.1 TCP/IP Configuration Select one of the following options to configure the TCP/IP settings of the NVR. Obtain IP address settings automatically via DHCP ...
Page 130 If the NVR supports two LAN ports, you can select to use failover, load balancing, or standalone settings. To use these features, make sure both LAN ports are connected to the network.
Page 131 Configuration of Network Interfaces Failover (Default settings for dual LAN NVR models)  Failover refers to the capability of switching over the network transfer port to the redundant port automatically when the primary one fails due to hardware or connection error to avoid network disconnection. When the primary network port resumes the connection, the network transfer will be switched over to that port automatically.
Page 132 Load balancing  Load balancing enables the network resources to spread between two or more network interfaces to optimize the network transfer and enhance the system performance. It operates on layer 3 protocol (IP, NCP IPX) only. Multicast/broadcast and other non-routable protocols such as NetBEUI can only be transferred via the main network port.
Page 133 Standalone  The standalone option allows you to assign different IP settings for each network port. The NVR can be accessed by different workgroups on two different subnets. When load balancing is enabled, failover does not work. You can only enable the DHCP server for the primary network port (LAN 1).
Page 134 Network Transfer Rate You can select auto-negotiation (default), 1000 Mbps, or 100 Mbps. It is recommended to use the default setting that the server will determine the network speed automatically. Obtain IP address settings automatically via DHCP If your network supports DHCP, select this option to allow the NVR to retrieve an IP address and the related information automatically.
Page 135: Ddns (Dynamic Domain Name) Service
6.3.2 DDNS (Dynamic Domain Name) Service The DDNS service enables the users to connect to the NVR by the domain name directly. There is no need to memorize the lengthy IP address of the server. To enable the DDNS service, you have to register a DDNS account from a DDNS provider. Please refer to Appendix A for details.
Page 136: File Services
6.3.3 File Services You can enable the SMB/CIFS file service, Web File Manager, and FTP service to access the video files. These settings are enabled by default. If the NVR is installed behind the router, you may enable FTP port mapping to allow the users from the external network to connect to the NVR via FTP (please refer to Appendix Passive FTP Port Range...
Page 137: Host Access Control
6.3.4 Host Access Control Specify the connections to be allowed or denied to connect to the NVR. Choose one of the following options to restrict the access from a network or an IP address (host) to the server: Allow all connections (Default setting) Allow the connection from all the hosts to the server.
Page 138: Protocol Management
6.3.5 Protocol Management To connect to the NVR by a specific HTTP port number, enable the option ‘Specify HTTP port number’ and enter the port number. The default setting is 80. RTP (Real-time Transfer Protocol) is a standardized packet format for delivering real-time audio and video data of the IP cameras on the Internet.
Page 139: View Network Settings
6.3.6 View Network Settings You can view the current network settings and the status of the VioStor in this section.
Page 140: Device Configuration
This page shows the model, size and current status of the hard disk drive(s) installed on the VioStor. You can format the hard disks and view the status, and scan the bad blocks. When the hard disks are formatted, the VioStor will create the following default share folders: record_nvr: The folder to where the regular recording files are saved.
Page 141 Single Disk Volume Each hard disk drive is used as a standalone disk. If a disk is damaged, all the data will be lost. JBOD (Just a bunch of disks) JBOD is a collection of hard disk drives that does not offer any RAID protection. The data are written to the physical disks sequentially.
Page 142 RAID 5 Disk Volume The data are striped across all the drives in a RAID 5 array. The parity information is distributed and stored across each drive. If a member drive fails, the array enters degraded mode. After installing a new drive to replace the failed one, the data can be rebuilt from other member drives that contain the parity information.
Page 143: Raid Management Tool
6.4.2 RAID Management Tool *This function is not supported by the VS-1004L, VS-101, VS-201, NVR-104. The RAID management tool allows you to carry out capacity expansion, RAID migration, or spare drive configuration with the original drive data reserved. Expand capacity ...
Page 144 Configure spare drive  This function enables adding or removing a spare drive from a RAID 5 configuration. The options available are: Add a spare drive to a RAID 5 configuration Remove a spare drive from a RAID 5 configuration For detailed operation instructions, click ‘Comment’...
Page 145: Usb Disk
6.4.3 USB Disk The NVR supports data backup to the external USB storage devices. Connect the USB storage device to the USB port of the NVR, when the device is successfully detected, the details will be shown. * The VS-101, VS-201, NVR-104 do not support FAT32 and NTFS.
Page 146: Ups
UPS Model  Select the UPS model on the list. If your UPS is not available on the list, please contact the distributor or QNAP technical support. IP Address of UPS  If you select to use ‘APC UPS with SNMP Management’, enter the IP address of the UPS.
Page 147: User Management
User Management The NVR supports secure user access right management. A user can be defined as an administrator, a system manager, or a general user and given different rights of monitoring, playback, and system administration. Note: The NVR supports up to 32 users (including the system default users). The NVR supports 3 types of users: 1.
Page 148 3. user The general users have only the rights of monitoring and video playback. They have no administration authority. Please refer to Chapter 6.5.4 for more details.
Page 149: Create User
6.5.1 Create user User Name  The user name must be 1 to 32 characters in length. It supports alphabets (A-Z), numbers (0-9), and underscore (_). It is case-insensitive and supports double-byte characters, such as Chinese, Japanese, and Korean but cannot be a pure number or contain the following characters: “...
Page 150: Edit User
6.5.2 Edit User Select a user on the list and click ‘Edit’. You can change the password; assign the rights of system administration and camera access to the user. However, the user name cannot be changed. 6.5.3 Delete User To delete a user, select the user on the list and click ‘Delete’. Click ‘OK’ to confirm. Note: The system administrator (admin, supervisor, sysmgr) cannot be deleted.
Page 151: User Access Rights Comparison
6.5.4 User Access Rights Comparison The VioStor NVR supports three types of users including system administrator, system manager, and general user. The default system administrators are ‘admin’ and ‘supervisor’ who cannot change one another’s password, user type, and access rights to the IP cameras.
Page 152 administrator system manager user Other Other Rights admin supervisor sysmgr system User administrators managers Change the camera access control of supervisor Change the camera access control of other administrators Create sysmgr Default Create other system manager accounts Delete sysmgr Delete other system No (Note 1) manager accounts Change the password of...
Page 153 administrator system manager user Other Other Rights admin supervisor sysmgr system User administrators managers Change the user type of normal users Change the camera access control of normal users System administration Monitoring Default Playback Default Open data encryption password...
Page 154: Camera Settings
Camera Settings You can configure the IP camera, recording, schedule, alarm, and advanced settings. 6.6.1 Camera Configuration Please follow the steps below to configure the IP cameras. Select a camera number. Select the camera brand. Select the camera model. Enter the camera name. Enter the IP address or domain name of the camera.
Page 155 Note: All the settings will not take effect until you click ‘Apply’. When applying the changes, the recording operation will stop for a while (maximum 1 minute) and then restart. Click ‘Search’ to search for the IP cameras on the local network. Select a channel for the IP camera and click ‘Add’...
Page 156 Note: The QNAP NVR only supports JPEG CGI command interface, but does not guarantee the compatibility with all the IP camera brands.
Page 157: Recording Settings
6.6.2 Recording Settings Select a camera on the list and configure the recording resolution, frame rate, and quality. You can also enable audio recording, manual recording, recording data retention, and auto snapshot settings. Click ‘Apply’ to save the settings. Video compression: Choose a video compression format for the recording. Resolution: Select the recording resolution.
Page 158 Enable auto snapshot: Select this option and the settings will be displayed. You can configure up to 15 schedules for automatic snapshot taking or specify the number of snapshots (max 60) the NVR should take every hour. The snapshots are saved to the share folder of the NVR by default.
Page 159: Schedule Settings
6.6.3 Schedule Settings You can select continuous recording or scheduled recording. The default setting is continuous recording. To set up a recording schedule, select a camera number on the list. Then select the date and time and click ‘Add’. Click ‘Apply’ to save the settings for the particular IP camera or click ‘Apply to all cameras’...
Page 160: Alarm Settings
6.6.4 Alarm Settings The NVR provides ‘Traditional Mode’ and ‘Advanced Mode’ for alarm settings. Select ‘Traditional Mode’ to use the standard alarm settings in response to the alarm events. To use advanced event management, select ‘Advanced Mode’. Note: The VS-201, VS-101, NVR-104 do not support Advanced Mode in ‘Alarm Settings’. Traditional Mode Select a channel (IP camera/video server) on the list and configure the alarm settings.
Page 161 Note:  All the settings will be effective after clicking ‘Apply’. When applying the changes, the current recording process will stop for a while (maximum 1 minute) and then restart.  To avoid blocking by the firewall, the IP cameras or the video servers configured for alarm recording must be located on the same subnet as the NVR.
Page 162 Advanced Mode: The advanced mode consists of the event and action sections. You can define the action to take for each event triggered on the IP cameras or the video servers connected to the NVR. To configure the advanced event management by the ‘Advanced Mode’, select an event type on the left channel list and configure the actions to take on the right.
Page 163  Events: The events supported by the NVR are classified as camera events (motion detection, alarm input, camera disconnection), NVR events (recording failure), and external events (user-defined events). Note: The camera events available depend on the features supported by the IP cameras or video servers.
Page 164 The NVR supports the following event types. Before you define the action settings, select the events to manage and configure the settings. (1) Alarm input This option allows the NVR to trigger an action when the alarm input of the IP camera or the video server is triggered.
Page 165 (2) Motion detection This option allows the NVR to trigger an action when a moving object is detected by the IP camera or the video server. Select ‘Camera event’ from the ‘Event List’. Locate the channel and click ‘Motion Detection’. Next, click the edit button ( enable this option, configure the settings, and click ‘Apply’.
Page 166 (4) Connection failure This option allows the NVR to trigger an action when the IP camera or the video server is disconnected. Select ‘Camera Event’ from the ‘Event List’. Locate the channel and click ‘Connection Failure’. After that, define the action on the right (discussed in the later sections).
Page 167 (6) External event (user-defined events) To create a self-defined event on the NVR, select ‘User-defined Event’ under ‘External event’ on the ‘Event List’. Then click the + button. Enter the event name, for example, ‘door’. After creating an event, click the event name and define the action on the right (discussed in the later sections).
Page 168 Event schedule settings: When you edit an event (not including camera disconnection, NVR events, and external events), you can click ‘Set Schedule’ to define when the alarm settings will be active. To create a new schedule, select ‘New’ and enter the schedule name. The schedule supports maximum 25 characters (double-byte characters, spaces, and symbols are allowed).
Page 169  Actions: The NVR supports different actions which can be activated when the selected events are triggered on the IP cameras or the video servers. The actions include video recording, email alert, SMS alert, buzzer, PTZ camera control, alarm output, and logic output. Buttons on the action list Add an action: After configuring an event on the left, click ‘Add’...
Page 170 Note: Make sure you have enabled the action in the event settings; otherwise the action will not be executed. For example:...
Page 171 (1) Recording Select the channels (IP cameras or video servers) which will start recording when an event occurs. You may also select the following options: (i) Enter the time (in seconds) the recording should be executed after the event is triggered.
Page 172 (2) Camera control This option allows you to configure the PTZ camera to adjust to the preset position for monitoring or act according to the HTTP URL entered when an event is triggered. You can select a preset position from the drop-down menu or enter the HTTP URL. Click ‘Select from the list’...
Page 173 (3) Alarm output Select to activate the alarm device connected to the IP camera when an event is triggered. You may also select the following options: Enter the number of second(s) the alarm device will be active when the event is triggered.
Page 174 (4) Email To allow the system administrator to receive an instant email alert when an event is triggered, enter the SMTP settings. Multiple email addresses can be entered as the recipients. You may also select to attach the snapshots of the multiple channels (IP cameras/video servers) available on the NVR.
Page 175 (5) SMS To allow the system administrator to receive an instant SMS alert when an event is triggered, enter the SMS server settings. The default SMS service provider is Clickatell. To add other SMS service providers, click ‘Add’ and enter the provider’s name and the URL template text.
Page 176 (6) Buzzer Enable the buzzer when an event is triggered. You may also select the following options: Enter the time (in seconds) the buzzer will sound when the event is triggered. (ii) Execute the buzzer when the event starts and stop the buzzer when the event ends.
Page 177 (7) User-defined Action You can enter a self-defined action when an event is triggered. Enter the login account and password, IP address, port, and the HTTP URL of other surveillance devices. You can manage the devices such as fire protection devices, power controller, and air conditioning control.
Page 178: Advanced Settings
For example, if you set to delete the recording data after 7 calendar days, on the 8th day, the files recorded on the first day of each camera will be deleted so that the VioStor can start to save the data on the 8th day.
Page 179 Pre-/Post-alarm Recordings  Start recording video…second(s) before the event occurs: Enter the  number of seconds to start the recording before an event occurs. Stop video recording…second(s) after the event ends: Enter the number of  seconds to stop the recording after an event ends. The maximum number of seconds for the above settings is 300, i.e.
Page 180: System Tools
System Tools The System Tools enable you to optimize the system maintenance and management. You can set the alert notification, restart or shut down the server, configure the hardware settings, update the system firmware, back up/restore/reset the system settings, set the E-map, and run the ping test.
Page 181: Smsc Settings
6.7.2 SMSC Settings You can configure the SMSC (Short message service centre) settings to send the SMS text messages to the particular mobile phone numbers when an event takes place on the NVR. The default SMS service provider is Clickatell. You may also add your own SMS service provider by selecting ‘Add SMS Provider’...
Page 183: Restart/Shut Down
6.7.3 Restart/Shut Down Follow the steps below to restart or shut down the server. Go to ‘System Tools’ > ‘Restart/Shutdown’. Click ‘Restart’ to reboot the server or ‘Shut Down’ to turn off the NVR.
Page 184: Hardware Settings
6.7.4 Hardware Settings You can enable or disable the hardware functions of the NVR. Enable the configuration reset switch  By enabling this option, you can press the reset button for 5 seconds to reset the administrator password and system settings to default. Note: The configuration reset switch is enabled by default.
Page 185 Enable front video backup button  The VioStor supports direct copy of the recording data on the NVR to the connected USB device via the USB port. You can set the number of days that the videos are recorded to copy to the device. To use this function, please follow the steps below: Set the number of days that the latest recordings should be backed up.
Page 186 Smart fan configuration  After enabling the smart fan, the fan rotation speed is automatically adjusted according to the system temperature of the NVR. It is recommended to enable this option. By manually setting the fan rotation speed, the fan rotates at the defined speed continuously.
Page 187: System Update
6.7.5 System Update QNAP provides new firmware release for the VioStor NVR from time to time to provide updated features and enhancements. You may update the system firmware in order to use these new features. Before updating the system firmware, make sure the product model and the firmware version are correct.
Page 188: Backup/Restore/Reset Settings
6.7.6 Backup/Restore/Reset Settings To back up all the settings, including the user accounts, the server name and the  network configuration, click ‘Backup’ and select to open or save the setting file. To restore all the settings, click ‘Browse’ to select a previously saved setting file and ...
Page 189: Remote Replication
6.7.7 Remote Replication You can use the remote replication feature to copy the recording data of the local VioStor to a remote QNAP network attached storage (NAS). The remote QNAP NAS is hereafter referred to as ‘the remote storage device’.
Page 190 2. Enable remote replication (support multiple choices) In the above example, the NVR only copies the alarm recording data of the latest 3 days to the remote storage device. Select ‘Enable remote replication’ to activate this feature. The NVR executes ...
Page 191 4. Configure the remote replication schedule For example, to enable the NVR to copy the recording data automatically to the remote storage device at 01:15 every Monday, please do the following: Select ‘Replication Schedule’, select ‘Weekly’, enter 01 Hour: 15 minute, and select ‘Monday’.
Page 192 VioStor or view the Event Logs. Note: The time required by the VioStor to replicate the data to the remote storage device varies depending on the network environment. If the remote replication takes too long, some recording files may be overwritten by the NVR.
Page 193: Hard Disk Smart
Settings To configure the temperature alarm. When the hard drive temperature is higher than the preset value, the VioStor will record the error logs. You can also configure the quick and complete test schedule. The latest test result is shown on the Summary page.
Page 194: E-Map
6.7.9 E-map You can upload an E-map to the VioStor to illustrate the location of the IP cameras. To upload an E-map, click ‘Browse’ and select the file (JPEG only). Then click ‘Upload’. You can change the caption of the E-map and click ‘Apply’.
Page 195: Advanced System Settings
6.7.11 Advanced System Settings You can set the timeout period to log off the users from the configuration page of the NVR when the idling time has reached. To allow guest access to the monitoring screen of the NVR by local display, select ‘Allow guest access’.
Page 196: Logs & Statistics
Logs & Statistics 6.8.1 System Event Logs The NVR can save maximum 10,000 recent event logs, including warning, error, and information messages. In case of system malfunction, the event logs (only in English) can be retrieved to analyse the system problems. Click ‘Save’...
Page 197: Surveillance Logs
6.8.2 Surveillance Logs This page shows the surveillance logs such as camera connection, motion detection, and camera authentication failure.
Page 198: On-Line Users List
6.8.3 On-line Users List This page shows the information of the currently active users, e.g. the user name, IP address, and login time. 6.8.4 Historical Users List This page shows the information of the users who have logged in the system including the user name, IP address, login time, and the services they have accessed etc.
Page 199: System Connection Logs
6.8.5 System Connection Logs The connection logs to the NVR by samba, FTP, AFP, HTTP, HTTPS, Telnet, and SSH are recorded on this page. You can select to start or stop the logging. The file transfer performance may be slightly affected by enabling the event logging.
Page 200: Chapter 7. System Maintenance
Chapter 7. System Maintenance This section provides a general overview of the system maintenance. Reset the Administrator Password and Network Settings To reset the administrator password and the network settings, press the reset button of the server for five seconds. A beep sound will be heard. After resetting the system, you can login the server with the default user name and password: Default user name: admin*...
Page 201: Power Outage Or Abnormal Shutdown
Power Outage or Abnormal Shutdown In case of power outage or improper shutdown of the server, the server will resume to the state before it is shut down. If your server does not function properly after the restart, please do the following: If the system configuration were lost, configure the system again.
Page 202: Chapter 8. Lcd Panel
Chapter 8. LCD Panel * This section is applicable to the NVR models with an LCD panel only. The NVR provides a handy LCD panel for you to perform the disk configuration and view the system information. When the NVR has started up, you will be able to view the server name and the IP address: N V R 5 F 4 D E 3 1 6 9 .
Page 203 For example, when you turn on the NVR with 5 hard drives installed, the LCD panel shows: C o n f i g . D i s k s ? R A I D 5 You can press the ‘Select’ button to browse more options, e.g. RAID 6. Press the ‘Enter’...
Page 204 View the system information by the LCD panel When the LCD panel shows the server name and the IP address, you may press the ‘Enter’ button to enter the Main Menu. The Main Menu consists of the following items: 1. TCP/IP 2.
Page 205 Physical disk In Physical disk, you can view the following options: Disk Info Back to Main Menu The disk info shows the temperature and the capacity of the hard disk drive. D i s k : 1 T e m p : 5 0 °...
Page 206 System This section shows the system temperature and the rotation speed of the system fan. C P U T e m p : ° S y s T e m p : ° S y s F a n : 8 6 5 R P M Shut down Use this option to turn off the NVR.
Page 207 System Messages When the NVR encounters system error, an error message will be shown on the LCD panel. Press the ‘Enter’ button to view the message. Press the ‘Enter’ button again to view the next message. S y s t e m E r r o r ! P l s .
Page 208: Chapter 9. Troubleshooting
You can use the ‘Test’ function to verify the connection. When the PC and the IP camera are on the same subnet, while the VioStor is on another subnet, you will be unable to view the monitoring screen from the PC.
Page 209 When using Panasonic BB-HCM311 cameras, the camera firmware must be upgraded to v1.3 for the alarm recording to work properly. If the VioStor is installed behind a router while the IP camera is not, the alarm recording will not work.
Page 210 Login the VioStor as an administrator. Go to ‘Network Settings’ > ‘File Services’ and check if these three functions are enabled. If the VioStor is installed behind a router, the SMB and FTP services can only be accessed from the same subnet. Please refer to Appendix B for details.
Page 211 14. The VioStor takes too long to restart. When the VioStor takes more than 5 minutes to restart, turn off the power and turn on the server again. If the problem persists, please contact the technical support.
Page 212: Appendix Adynamic Domain Name Registration
Configure and activate the DDNS service to enable the Internet users to connect to the VioStor by this dynamic domain name. When the ISP assigns a new WAN IP address, the VioStor will update the new address to the DynDNS server automatically.
Page 213 Registration Procedure Please follow the steps below to register a dynamic domain name. This guide is for reference only. If there are any changes, please refer to the instructions or the documents on the web site. Open the web browser and connect to http://www.dyndns.com/. Click ‘Create Account’...
Page 214 Enter the information required to register the account. Accept the terms of service.
Page 215 Configure the mailing lists if necessary. Then click ‘Create Account’. When your account has been successfully created, a confirmation email will be sent to you. Follow the instructions in the email to activate your account. When you have finished the confirmation process, you can apply for your own dynamic domain name. Please refer to the website of the DDNS provider for more information.
Page 216: Appendix Bconfiguration Examples
Environment 1: The VioStor, the IP camera, and the monitoring PC are all on the same network IP address VioStor 192.168.1.1 192.168.1.100 Camera 1 192.168.1.101 Camera 2 192.168.1.102 Camera 3 192.168.1.103 In the example, add the IP cameras to the VioStor by entering the IP addresses of the IP cameras.
Page 217 Environment 2: The VioStor and the IP camera are installed behind the router, while the monitoring PC is located remotely IP address Mapped port on the router VioStor 192.168.1.1 8000 Camera 1 192.168.1.101 8001 Camera 2 192.168.1.102 8002 Camera 3 192.168.1.103...
Page 218 219.87.144.205:8003 192.168.1.103:80 Step 2. Add the IP camera to the VioStor by entering the IP address of the IP camera in the ‘IP Address’ settings. Enter the public IP address of the router and the mapped ports of the IP camera in the ‘WAN IP Address’ settings.
Page 219 Camera 3 61.62.100.103 In this example, add the IP camera to the VioStor by adding its IP address to the ‘IP Address’ settings. Note: If a particular port is assigned to connect to the IP camera, specify the port in the...
Page 220 VioStor 3 192.168.1.103 Router public IP 219.87.145.205 In the example, to allow a remote PC to connect to each VioStor by FTP, you need to: Step 1. Set up the port mapping (virtual server) on the router From Forward to VioStor 1 219.87.145.205:2001...
Page 221: Technical Support
Technical Support QNAP provides dedicated online support and customer service via instant messenger. You can contact us by the following means: Online Support: http://www.qnapsecurity.com/onlinesupport.asp MSN: q.support@hotmail.com Skype: qnapskype Technical Support in the USA and Canada: Email: q_supportus@qnap.com TEL: 909-595-2819 Address: 166 University Parkway, Pomona CA 9176...
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QNAP VIOSTOR User Manual

Table of Contents

Safety Warning

Chapter 1. Introduction

Chapter 2. Install the Nvr

Chapter 3. Use the Nvr by Local Display

Chapter 4. Use the Nvr by Web-Based Interface

Chapter 5. Play Video Files

Chapter 6. System Administration

Chapter 7. System Maintenance

Chapter 8. Lcd Panel

Chapter 9. Troubleshooting

Appendix Adynamic Domain Name Registration

Appendix Bconfiguration Examples

Technical Support

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Summary of Contents for QNAP VIOSTOR

Table of Contents