Sony DAV-DZ310 Operating Instructions Manual page 72

Symptom
Picture noise appears.
An image is not displayed on the
entire TV screen.
Color irregularity occurs on the
TV screen.
Playback picture becomes
distorted.
Sound
Symptom
There is no sound.
There is no sound when the
component (digital satellite
receiver, PlayStation 3, etc.) is
connected directly to your TV
via HDMI.
There is no sound from the
DIGITAL IN OPTICAL jack
(DAV-DZ610 only).
There is no digital sound from
the HDMI OUT jack when using
the Audio Return Channel
function.
The system does not output
sound correctly when connected
to a set-top box.
Severe hum or noise is heard.
The sound loses stereo effect
when you play a VIDEO CD, a
CD, or an audio file.
There is no sound or the volume
level is very low from a certain
speaker or all the speakers.
The sound comes from the center
speaker only.
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Problems and solutions
• If the picture output from your system goes through your VCR to get to your
TV, the copy-protection signal applied to some DVD programs could affect
picture quality. Connect the unit directly to your TV.
• Check the setting of [TV TYPE] in [VIDEO SETUP] (page 62).
• The aspect ratio on the disc is fixed.
The system's speakers contain magnet parts, so magnetic distortion may occur.
When color irregularity occurs on the TV screen, check the following items.
• Install the speakers at least 0.3 meters (1.0 ft) from your TV set.
• If the color irregularity persists, turn off your TV set once, then turn it on after
15 to 30 minutes.
• Make sure that no magnetic object (magnetic latch on a TV stand, health care
device, toy, etc.) is placed near the speakers.
• Reposition the speakers farther away from your TV set.
• Set [YC C ] in [YC C
B R
B R
Problems and solutions
• The speaker cord is not connected securely.
• Check the speaker settings (page 67).
• Check the following status.
– Connect an audio cable from the AUDIO OUT (audio out) jack of your TV
to the system (page 25) and select the "TV" function.
– Disable your TV's speakers.
• The sampling frequency of the input stream is more than 48 kHz.
• Set [AUDIO RETURN CHANNEL] in [HDMI SETUP] to [AUTO] (page 64).
• Set [CONTROL FOR HDMI] in [HDMI SETUP] to [ON] (page 63).
• Make sure that your TV is compatible with the Audio Return Channel function.
• Make sure that an HDMI cable is connected to a jack on your TV that is
compatible with the Audio Return Channel function.
• The sampling frequency of the input stream is more than 48 kHz.
• Set [AUDIO RETURN CHANNEL] in [HDMI SETUP] to [OFF] (page 64).
• Move your TV away from the audio components.
• Clean the disc.
• Select stereo sound by pressing AUDIO (page 37).
• Check the surround setting (page 50).
• Check the speaker connections and settings (pages 24, 67).
• Depending on the DVD, the output signal may not be the entire 5.1 channel.
• A 2 channel source is being played.
• Depending on the disc, the sound may come from the center speaker only.
/RGB (HDMI)] to [RGB] (page 64).